- Entry level
- No Education
- Salary to negotiate
SG-Technical Support Advisor
Job Number: VariousSingaporePosted: Oct. 18, 2018Customer Service and Support
The Technical Support Advisor provides remote first level technical support to Apple customers, as well as promote Apple’s hardware, software and service offerings.
Strong customer service and communication skills
Strong troubleshooting skills
Technical aptitude (computer literate, able to quickly learn new applications)
Fluent in English and one other Asian language due to role supporting various countries
Prior contact centre experience preferred, but not essential
Familiarity with Apple software and hardware, Apple
Configuration Engineer certification will be an added advantage
Have a flexible schedule, including the ability to work shift and weekends
The Technical Support Advisor will provide first level technical support to Apple’s customers, and resolve their technical/application queries. He/She will manage escalated issues, and route to appropriate resources where appropriate. He/She will promote and process sales for Apple hardware, software and service offerings and register customer information into Apple databases. Experienced Technical Support Advisors will also have an opportunity to mentor new staff when needed.
Degree or Diploma preferred plus 1-2 years proven experience in a customer service environment
About the company
Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, the Mac and Apple Watch. Apple’s three software platforms — iOS, OS X and watchOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.
Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.
Specialties: Innovative product development, world class operations, Retail, Telephone Support.