Job description


  • Entry level
  • No Education
  • Salary to negotiate


SR Number HCL/HCL/2018/984454
Designation Specialist-SME
Location Poland
Job Family Delivery Voice
Job Description (Posting). To provide floor support for issue resolution under the supervision of a Team Leader. Handle esclation calls from tier 1 voice agents. Development training to the floor with focus on continuous improvement (1.) Support the individuals providing real time support to achieve metrics pertaining to issue resolution / CSAT (2.) Handle complaints calls from customers and calls escalated by tier 1 support agents to satisfaction (3.) Analyze variation in floor performance, take improvement actions wherever required and track improvement (4.) Prepare reports for the team leader to analyze performance of the individuals
Experience 1-3 Years
Qualification B Tech
No. of Positions 4
Skill (Primary) Domain Competencies (BSERV )-BFS-Operations Management
Country Poland
Removal Date 03-Jan-2019

About the company

At the dawn of the new millennium, a unique company was born: HCL Technologies. HCL Technologies has demonstrated remarkable growth through the recent economic downturn, emerging as one of only eight 21st century listed technology companies in the world. This was possible because we believe that real value lies in the relationship created between customer and provider, which is built on three deeply rooted value systems:

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