- Entry level
- No Education
- Salary to negotiate
- San José
Are you interested in the cloud business? The Windows Azure Platform is strategic to Microsoft, enabling customers, ISVs, and Microsoft IT to develop, test, and deploy solutions in the cloud to take advantage of economies of scale, reliability, globally distributed data centers, and generally reduce the effort of managing dedicated IT infrastructure. Azure is a growing leader in the cloud market with Azure Support enabling customer success and providing a key differentiator when customers make buying decisions.
Azure Subscription Management Support (ASMS) is looking for all levels of engineers and leads for commercial support services.
ASMS is a strategic unit of Cloud and Enterprise (C+E) Serviceability Support in Customer Service & Support (CSS), responsible for the following:
Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Azure, SQL Azure, AppFabric, etc.) and scenarios supporting the service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost-efficient solution architecture.
The definition and implementation of the support services required to win in the cloud market place.
Provide critical product feedback to multiple C+E Product Groups (PGs; engineering and operations) and Business Groups (BGs).
Lead the integration of Global Business Support (GBS) talent to resolve issues with specific technologies (networking, SQL, SPP, etc.) as part of Azure Support ecosystem.
The opportunity for you is to be part of the evolution of Azure and cloud support services, to be constantly challenged as the Platform expands to provide broader capabilities to customers, support customers using a service rather than on-premise Microsoft products, and to work in collaboration with multiple Microsoft teams inside of GBS and the PGs.
About the company
At Microsoft, we aim to empower every person and organization on the planet to achieve more — and we empower our employees the same way.
Everyone who works here has the power to build on. Those two little words show the way we think. They’re a challenge to go beyond what’s thought possible, and they’re how we help billions of people use technology to get more out of each day.
We build on the work of others and invite them to build onto ours, always striving for ways to make great ideas even better.
What can you build on?
Here at Microsoft, you’ll build on your curiosity, your passions and your drive to make a difference.
You’ll have access to world-class tools, some of the industry’s brightest minds and a nearly infinite range of opportunities across a truly global organization. You’ll have the opportunity to build on the company’s wide-ranging accomplishments to do something even more incredible.
You’ll have the freedom to collaborate, explore, set your own rules and take your career wherever you want it to go.
Feel the inspiration that comes from working with wildly talented people and the rush that comes from doing work that makes a lasting impact. Recent projects like HoloLens provide just a glimpse of the remarkable things we will accomplish.
There has never been a more exciting time to join our team. Come build on Microsoft’s far-reaching momentum. Build on your career. Build on what we do and how we do it.
Specialties: Business Software, Design Tools, Developer Tools, Entertainment Products, Hardware, Home & Educational Software, Tablets, Search, Advertising, Servers, Windows Operating System, Windows Applications & Platforms, Smartphones, Cloud Computing