Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Auckland


Company Description

The University of Auckland is New Zealand’s leading university and one of the world’s major research universities. We employ over 5400 academic and professional staff to support 41,000+ students making us one of NZ’s largest employers.

The opportunity

This is an exciting and rare opportunity to step into a newly created role as a Team Leader in University Health and Counselling Support Services(UCHS).

This role will provide leadership to the support services team. Reporting to the General Manager, you will oversee support services and work collaboratively to deliver high-quality operations and administrative support to the clinical teams and to ensure excellent customer service for students.

The role

As a Support Services Team Leader, you will effectively manage administration support to the UHCS across three sites. The key accountability of the role include:

- Administration - ensuring the smooth running of daily admin and reception tasks, including staffrostering, student appointment scheduling, records and knowledge management,
- Database management of the Patient Management System
- Compliance and accreditation - this includes management of policies, procedures and systems including client-facing activities, facilities management, health, safety and emergency management processes.

For more information, please view the position description.

Who are we looking for?

Our ideal candidate will be:

- People-orientated - you will be natural people person with the ability to communicate with a diverse range of stakeholders
- A Leader - with proven leadership experience, and will be attuned to the needs of your team, value individual contributions and be able to inspire and motivate.
- Innovative - Committed to continuous improvement you will be able to deliver relevant and timely administrative and reception support to the clinical teams and coordinate rosters and reception coverage along with ensuring that customer service excellence goals are met.

In addition, candidates should ideally have:

- A relevant tertiary qualification or experience in healthcare management or business management and leadership
- Proven experience in staff and team leadership and management including coaching, mentoring and staff development within a high demand service environment
- Experience with audits, compliance activities and accreditations
- Sound business administration acumen and knowledge of core functions and administrative processes and good practice; including planning and the development and improvement of operating policies and guidelines.
- Good working familiarity and the ability to learn new systems including Microsoft Office desktop suite, Patient management systems and other health-related systems
- Demonstrated ability to respond appropriately and calmly in crisis situations, and to perform under pressure.
- Demonstrated commitment to the Treaty of Waitangi and the ability to incorporate in relevant ways.

About Campus Life

Campus Life operates a range of wellbeing services such as Student Accommodation, Counselling and Health Services and Early Childhood Centres, which are aimed at removing personal barriers to academic success. It also operates engagement services such as support for student organisations, social and sporting events, volunteering and leadership support aimed at helping students to develop a sense of belonging, build friendships and engage in co-curricular activities that complement their academic development. With strong leadership and values, Campus Life is continuing to develop its services.

Why join us?

We offer the opportunity to extend your experience with New Zealand’s leading University in a way that can also have a positive impact on the lives of students. We also offer:

- Five weeks’ annual leave per annum.
- Up to 6.75% employer superannuation contribution.
- Over 300 different career development courses.
- A diverse and inclusive working environment.

For more information please visit Staff Benefits.

How to apply

Applications must be submitted online, by the closing date of Sunday 15th December to be considered. Please include your cover letter and CV combined as one document.

Additional Information

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go

  • business administration
  • coaching
  • customer service