Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • HONG KONG

Description

System & Application Support Specialist Company & department description

SWIFT provides the platform, messaging, standards, and products & services to over 11,000 customers in 200+ countries and territories. Our employees are the foundation of this success.

SWIFT has an unique corporate mindset, where diversity, personal development and networking are actively encouraged. And we think you'll like our office culture, built around the way we work to achieve a healthier work/life balance.

If you want to be part of our dynamic, multi-cultural institution with over 2800 employees of 75 nationalities, in 26 offices worldwide, then explore the vast opportunities, rewards and internationally competitive packages that are waiting for you here at SWIFT.

Responsibilities


- Participate in monitoring and maintenance of business applications and production environment and respond to exceptions by initiating the correct actions to meet the highest availability targets.
- Gain in-depth knowledge about SWIFT's internal applications and their interactions in order to identify and analyze problems.
- Make suggestions on improvements and participate in implementation of approved improvements throughout the supported applications architecture.
- Develop documentation and procedures for identified scenarios.
- Identify problems and participate in problem management resolution by collecting and tracking data and progress. May resolve issues regarding on line transactions, system status and procedures, downtime procedures in accordance with the service level agreement.
- Review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures or tools.
- Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem resolution services.


Qualifications


- University degree in Information Technology or equivalent.
- Some experience in a similar position in a comparable technical environment is an asset
- Excellent analytical and assessment skills
- Excellent communication skills, fluency in English
- HP Unix OS knowledge, RedHat Linux knowledge and application support
- Knowledge in following areas is an advantage: Oracle SQL, scripting, TCPIP, DNS

  • oracle
  • sql
  • unix