Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Beijing

Description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!


The Systems Engineer (SE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction.  Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans.
 
Primary Responsibilities 
Provides complex design and systems engineering configurations
Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases 
Maintains a high level of technical knowledge of F5 and the relevant industry
Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives
Participate in the development and support of presentations for customers and partners
Clearly articulate technical elements of the F5 value proposition to customers and partners
Maintain knowledge of competitive landscape and share knowledge with CAT team
Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
Effectively negotiate and pursue conflict resolution
Actively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programs
Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs 
Understand and effectively utilize F5 organizational resources
Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities
Perform other related duties as assigned
Channel support activities includes:
Support F5 channel partner sales initiatives
Provide channel partners sustainable training on F5 solutions and competitive differentiation
Provide channel partners technical expertise and oversight as required
Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell F5 solutions 
Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Performs other related duties as assigned.
Post sales activities include:
Understand and follow escalation process
Partner with the F5 Technical Support and customers/partners to resolve issues
The Job Description is intended to be a general representation of the responsibilities and requirements of the job.  However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
 
Knowledge, Skills and Abilities 
Key Differentiators
Basic knowledge of F5 products and technology
Identify customer tactical (project based) opportunities and assist with strategic (organizational) opportunities
Begin to develop a Subject Matter Expert (SME) area
Deliver existing solutions presentations 
Design, implement, test, and troubleshoot POC
Participate in the development of technical account strategy
Collaborate with peers
Hold at least one F5 product certification
F5 Core Technology Knowledge
Basic knowledge:
Network,
Security
Web Applications
Network gears Configuration and troubleshooting
High-availability architectures
Virtualization technologies: VMware, Zen, Design, Hyper-V etc.
Data Solutions Knowledge

Qualifications
5+ years related industry experience
Basic F5 product knowledge or relevant experience in key competitor offerings
Desired experience:
3+ year pre-sales experience
System administrator skills with UNIX, Microsoft or application knowledge
Network design background
Language Requirements
Must be able to read, write and speak English fluently.
Must also be fluent in local language as this role supports our local customers.
Multiple language skills are a plus.


The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.


Equal Employment Opportunity


It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

  • customer service
  • ms project
  • promotion
  • unix
  • vmware

About the company

F5 provides strategic points of control throughout the IT infrastructure, enabling organizations to scale, adapt, and align with changing business demands