Job description


  • Entry level
  • No Education
  • Salary to negotiate


Job Description
About the Novartis Global Service Center in Kuala Lumpur:
The Novartis Global Service Center (NGSC) in Kuala Lumpur delivers a broad variety of services to the Novartis divisions worldwide. Kuala Lumpur is part of a globalized network of five NGSCs, which form a successful network of services minded associates partnering with the Novartis business around the world.

What makes NGSC special?
Attractive office location
Flexible time management
Truly multinational and dynamic organization
Multicultural environment and cross-functional hub location

Benefits of Working for Novartis
Competitive salary
Annual bonus
Strong work/life balance, flexible working hours
Life and Medical insurance scheme
Career Advancement & Competency Development
Rewards & Recognition

Job Purpose:
The T&E Associate supports the T&E Operations Team within NGSCKL, enabling the execution of quality services & effectiveness. The T&E Operations Team is responsible for the overall operational activities within T&E by executing accounting related matters, processing of Expense Reports, handling reimbursement queries and Compliance related matters. The T&E Associate will deliver excellent technical and non-technical support for T&E related processes and system solutions. The position requires a customer centric, diligent, hard-working individual with experience working in a Customer Solution environment and knowledge of T&E processes with solutions to drive outstanding customer service and operational efficiency. The role entails the provision of services within the scope of T&E daily operations delivery, month end activities, reporting and customer support, acting as a front line support to T&E queries in the role of an operational SME.

Key Responsibilities
Performance Management and Service Delivery

• Support transition and is responsible for successful knowledge transfer within the agreed timeline
• Knowledge retention within T&E scope and monitor critical deliverables
• Provide timely assistance and customer-oriented support for incoming queries and issues related to T&E processes and systems as a role of SME
• Collaborates with and supports stakeholders to solve more complex issues related to the T&E processes
• Participate and assist in driving the T&E knowledge management process including the development of user manuals, knowledge bases, FAQs, etc.
• Support the measurement and delivery of service levels and T&E KPIs targets.
• Actively initiate, participate and support in project/ continuous improvement of T&E processes in quality and to sustain a highly effective and efficient process, and areas of standardization to optimize cost effectiveness
• Own the delivery of all T&E daily operational tasks ensuring accuracy and timeliness:
o Process and review Expense Reports in line with Novartis Expense Policy and flags any incompliance
o Ensure claims are good to pay and on timely manner
o Act as SME for Novartis Expense Policy for internal and external stakeholders
o Attend and resolve employee inqueries on T&E & Corporate Card within the SLA including system interface troubleshooting (if required)
o General and Customer service including delegations, reminders, investigation on specific cases and reporting analysis.
o Actively follow up to close and resolve aged open claims with propose solution (if required)

This Job Offers:
Regional scope of responsibility
Opportunity to become a cultural ambassador
Ownership of processes, driving standardization and continuous improvement initiatives
Opportunity to become a Regional Topic Expert and trainer
Participation on regional and global projects
Cross-functional development opportunities

Why consider Novartis?:
927 million. That’s how many lives our products touched in 2017. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Join us and help us reimagine medicine.
Novartis are an equal opportunities

About the company

Novartis has a clear mission, focused strategy and strong culture, all of which we expect will support the creation of value over the long term for our company, our shareholders and society. We recognize that our business depends on the creativity, dedication and performance of our associates. We encourage associates to focus on achievement through collaboration and innovation.

A global healthcare leader, Novartis has one of the most exciting product pipelines in the industry today. A pipeline of innovative medicines brought to life by diverse, talented, performance driven people. All of which makes us one of the most rewarding employers in our field.

Our company culture is guided by high ethical standards. Our values help guide the choices people make every day, and they define our culture and help us execute the Novartis strategy in line with our mission and vision.


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