- Entry level
- No Education
- Salary to negotiate
What You’ll Do
You'll be part of a global team working to deliver global engineering support to customers, partners, and field engineers.
You will feel the satisfaction of helping customers successfully utilize Stealthwatch by supporting the operational needs of customers using products for network security and forensics.
You will proactively suggest new ideas and changes that customers can implement to increase their consumption and adoption of the product line. Our support organization is looking for engineers who can manage successful new product installations and upgrades for customers.
Who You’ll Work With
Come join our fun loving group of engineers in friendly and team oriented environment. Our team strives to enable successful Stealthwatch deployments, and work together to achieve high level support.
Technical Support Engineer - Stealthwatch now a part of Cisco, is a leading provider of network visibility and security intelligence to protect enterprises against today's top threats. By analyzing NetFlow, IPFIX and other types of network telemetry, our Stealthwatch System delivers Context-Aware Security Analytics to quickly detect a wide range of attacks from APTs and DDoS to zero-day malware and insider threats. Combining continuous lateral monitoring across enterprise networks with user, device and application awareness, we accelerate incident response, improve forensic investigations and reduce enterprise risk. Our security capabilities are continuously enhanced with threat intelligence from the Stealthwatch Labs research team.
The Technical Support Engineer will be responsible for troubleshooting and developing technical solutions related to Lancope's product solutions for our customers, partners, and field engineers. This role will provide deployment, post-sales, and ongoing system support to our customers, partners, and field engineers. The Technical Support Engineer must be a motivated self-learner and team player.
Who You Are
You have strong analytical, problem solving, written/verbal communication and organizational skills.
You know Linux/Solaris/UNIX operating systems and server hardware.
You have a strong knowledge of IP-related protocols including TCP/IP, UDP, IPSEC, VLANs, and OSI layers.
You know network architecture and protocols including routing, switching, and firewall technologies.
You have a Bachelor's degree or equivalent work experience or a combination of education and experience.
Experience with remote customer support and case management.
Enterprise security solution experience and networking background.
At Cisco, each person brings their unique talents to work as a team and make a difference.
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About the company
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.