Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Brussels

Description

Overview of duties Analyse and reply all guest reviews via Trust You, Accor’s quality assurance program Carry out weekly reporting for all quality scores and reviews Share guest feedback with the respective departments in a productive and positive manner Reply reviews through websites such as Tripadvisor, Booking.com, Expedia Update all the Guest Comments in the Opera Guest History.
Daily spotchecks of VIP rooms
Take initiative to ensure that interactions with our guests are positive and productive.
Prepare welcome letters for VIP arrivals Maintain Social Media websites such as Facebook and Instagram Occasional lobby duties


Positive ‘hands on’ attitude Perfect in English and French, both verbal as written Great communication skills Highly creative Team player
‘Out of the box’ mindset Education Level: Bachelor / Licence Study area: Hospitality Optional languages: Dutch

  • education
  • facebook
  • social media