- Entry level
- No Education
- Salary to negotiate
Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
Why you'll love Cisco
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything imaginable, from entertainment, healthcare, and education, to public and private sectors, smart-cities, and everyday devices in our homes. Here, that means we will take creative ideas from the drawing board to dynamic solutions that have real world impact. Cisco is evolving a rich solution portfolio of next generation software, hardware, and services to meet customers' changing business requirements in the digital economy.
What You'll Do
The Virtual Systems Engineer (VSE) is a technical sales professional who provides high level technical support and assistance to customers, partners and Cisco Sales. Collaborates with the requester to recommend and develop appropriate customer solution offerings.
The VSE is familiar with a wide variety of products and technologies and is a specialist in at least one Architecture where the majority of their time will be spent. The VSE shares knowledge and standard methodologies throughout the GVE Community.
Most engagements are handled via virtual tools (WebEx, Telepresence, phone, etc). The VSE works in a pooled fashion supporting requests Globally.
Reports To: VSE Manager
Case Load: 8-10 cases per week
Qualifications: Experience in markets where Cisco competes. Desired Technical sales experience as a Systems Engineer or equivalent.
Look past the initial request intended to clarify and confirm the requirements before focusing on an accurate response and identify if there are opportunities to upsell or cross sell.
Use good judgement to assess the Request and are highly motivated to uncover the true scale, business need and timescales of opportunities.
Develop and Present Solutions
You will develop and build the technical response to RFPs and the technical elements or approach for the proposal, including products, solutions, software, and services.
Use High Value services: Demos (Dcloud), Customer Engagements, Partner Enablement, Design Assistance, Consultative selling.
You will work with VSAMs, Field personnel & partners to successfully resolve all customer questions to aid in the closure.
Personal and Organizational Development
You have a real passion for helping others. Perform specialized training on SME products as requested.
You'll help new product/services launch.
Technical conversations, Advanced Whiteboarding and Presentation skills (own the room).
Conflict (Negotiation skills) and Time management.
Case handling – Prioritize by eldest, then by priority and look for higher value services (more complex requests).
SLA – Assure Response to Requester time is met.
Monitor practice queue & provide feedback as issues arise.
SME - Deep dive technical expertise within Specialization.
Practice performance – contribute to the development of the practice. Deliver trainings and ToIs to Team.
Ability to anticipate / capture / consolidate trends and communicate to VCSE.
CSAT – Encourage survey participation and follow up when LSFU is encountered.
All requests should have existing Case and if needed Deal ID.
Who You'll Work With
Working Across Boundaries
You will build relationship with other GVE Teams, field teams, architecture team, Business Units(BUs) and Partners.
BU related: raise requests to BU, provide feedback on health of BU relationship, Use existing relationships with BU resources. Work with Lead SME to redeliver BU trainings.
Partner relationship: Help strategic partner peers, build relationship with local partner SMEs.
SE Virtual Team attendance (both online or physical). Redeliver knowledge obtained on Virtual Team, work with team lead on roadmap validation and to update BU contact information.
Understand about PDI, TAC and other critical issue processes.
Who You Are (Basic Qualifications):
You have 5+ years of experience with IT infrastructure
2+ years of design & implementation experience
You have customer facing experience within presales or
About the company
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.