Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Dubai


Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence
Managed hotel
City DUBAI State Northern UAE Country United Arab Emirates 
Centrally located in a dynamic area in Dubai, UAE, one of the foremost cultural, economical and entertaining cities of the world, the hotel is a marquee location for discerning travelers. With 3 eclectic restaurants including an al fresco shisha lounge, a design, Seasons - all day dining restaurant and a traditional Italian restaurant, the hotel is a sure choice for food enthusiasts. The Fit & Spa lounge on the 34th floor with stunning views of the city and the rooftop pool makes for a perfect fitness destination. Business does not go ignored with 11 meeting rooms at your disposal. Pullman Dubai JLT combines lifestyle and design for business and leisure.
Discover the hotel

Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 22-01-2018

Fynn Malcolm

Level of Education
Secondary professional education
Areas of study
Food and beverage
Professional experiences
1 to 2 years
Languages essential
English (Fluent)


• Provides a courteous, professional, efficient and flexible service at all times, following Pullman Standards of Performance.
• Offers attentive service and adapts to any constraints guests may have.
• Heeds any remarks made by guests and ensures follow-up.
• Establishes good relations with guests, offering advice and fostering customer loyalty.
• Handles guest priorities in a courteous and efficient manner.
• Reports guest complaints or problems to supervisors if no immediate solution can be found and ensures follow up with guests.

Completes the following tasks:
- prepares the point of sale and preparation areas
- welcomes guests and provides waiter service
- cleans and tidies the restaurant and preparation areas after closing
• Before every work-shift, finds out about dish composition and any shortages.
• Organises his/her work to suit fluctuations in numbers, events and guests.
• Ensures the equipment used remains in good condition. • Has a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. "
• Monitors operating supplies and reduce spoilage and wastage.
• Performs opening and closing procedures established for the place of work as assigned. • Reads and understands the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms
• Takes part in meeting the department's targets by respecting the procedures and internal audits applicable
in the hotel
• Assists in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
The Pullman promise is built around its three values: commitment, adaptability and creativity, and these are orchestrated throughout the hotel by a specific human resources and management policy:
• Body & Soul, the service attitudes model developed by Pullman
• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
• A Pullman “school” of leadership, focusing on creativity.

About the company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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