Experiencia

  • IMS/VoLTE Support Engineer

    en Ericsson

    Enero 2016 - Actualidad

    Distrito Federal

    – Provide technical support for VoLTE/IMS networks from Latin America’s Customers (Telmex, Telcel, Telefónica, C&W) – Technical training has been provided to Customers with great satisfaction. – Customer’s and Internal recognition by the timely and effective solutions provided. – Weekly meetings are held with team to follow up on their tickets, as well as Customer meetings to decide next actions on tickets opened.

  • Team Leader CDMA Core Support

    en Ericsson

    Febrero 2015 - Diciembre 2016

    Distrito Federal

    – Lead support team by improving ways of working, motivation, and synergy among the team. – Working from home price initiative was implemented, which improved team’s performance, less Customer’s escalations, and better recognition of each team member. – Constant follow up and internal recognition was made to team’s tickets to improve service delivery.

  • CDMA Core Support Engineer

    en Ericsson

    Agosto 2013 - Enero 2015

    Distrito Federal

    – Solve CDMA Core network issues from North America’s Customers (Verizon, Sprint, US Cellular, Bluegrass, Inland Cellular) – Outstanding on team KPI’s receiving recognition from Customer and Managers. – Negotiation skills increased to work on closing tickets and setting the right scope of investigation.

Educación

  • VMware vSphere 6.5: Install, Configure, Manage

    en NETEC

    2018 - 2018 (1 año)

  • MySQL Cluster

    en NETEC

    2016 - 2016 (1 año)

  • MBA

    en UNITEC

    2015 - 2016 (2 años) Distrito Federal

  • IMS Associate

    en Ericsson

    2015 - 2015 (1 año) Distrito Federal

  • IMS Configuration and Troubleshooting for VoLTE

    en Erisson

    2015 - 2015 (1 año) Distrito Federal

  • Mechatronic Engineer

    en UVM

    2007 - 2010 (4 años) Estado de México

Idiomas

  • Español Nativo

  • Alemán Elemental

  • Inglés Negociación

  • Portugués Elemental

Colmenas