Experiencia

  • Software Engineer L2

    en EPAM Systems

    Diciembre 2019 - Marzo 2020

    Jalisco

    -Control and management of cases in Salesforce platform, Providing support day to day for CST region. -Analysts of sales life cycle. -CPQ Support (Configure pricing quoting). -Responsible for improving daily productivity, efficiency and quality of quoting process and cases. -Built, tested, and customized automated approval processes. -User administration (Creating and updating user roles, security profiles and workflow rules, Permission sets). -Management of tools as Data loader, workbench to manage the data and metadata. -Process builder management. -Object administration (Data structure of objects, fields and relationships, Standard Objects, Custom Objects, Junction Objects). -Deployment processes. -Data management (Insert, Upsert,Export, Delete). -Design, build, test and deploy SFDC customizations which may include form layout changes, workflow triggers, workflow alerts, automated email responses, etc. -Work closely with users through Salesforce cases and maintain SLA.

  • Support Analyst

    en Tata Consultancy Services

    Enero 2016 - Diciembre 2019

    Jalisco

    -Control and management of cases in Salesforce platform, Providing support day to day for CST region. -Analysts of sales life cycle. -CPQ Support (Configure pricing quoting). -Responsible for improving daily productivity, efficiency and quality of quoting process and cases. -Built, tested, and customized automated approval processes. -User administration (Creating and updating user roles, security profiles and workflow rules, Permission sets). -Management of tools as Data loader, workbench to manage the data and metadata. -Process builder management. -Object administration (Data structure of objects, fields and relationships, Standard Objects, Custom Objects, Junction Objects). -Deployment processes. -Data management (Insert, Upsert,Export, Delete). -Design, build, test and deploy SFDC customizations which may include form layout changes, workflow triggers, workflow alerts, automated email responses, etc. -Work closely with users through Salesforce cases and maintain SLA.

Educación

  • Salesforce Certified Administrator

    en Salesforce

    2020 - Actualidad (1 año)

  • Ingeniero de Software

    en Universidad de Colima

    2013 - 2016 (4 años) Colima

Idiomas

  • Español Nativo

  • Inglés Conversación

Colmenas