Descripción de la oferta

Requisitos

  • Sin Experiencia
  • Sin estudios
  • Salario a negociar
  • Zapopan

Descripción

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.


Customer Service Representative Responsibilities:


Maintaining a positive, empathetic and professional attitude toward customers at all times.


Responding promptly to customer inquiries.


Communicating with customers through various channels.


Acknowledging and resolving customer complaints.


Knowing our products inside and out so that you can answer questions.


Processing orders, forms, applications, and requests.


Keeping records of customer interactions, transactions, comments and complaints.


Communicating and coordinating with colleagues as necessary.


Providing feedback on the efficiency of the customer service process.


Managing a team of junior customer service representatives.


Ensure customer satisfaction and provide professional customer support.


Customer Service Representative Requirements:


High school diploma, general education degree or equivalent.


Ability to stay calm when customers are stressed or upset.


Comfortable using computers.


Experience working with customer support.

  • customer service
  • education
  • orders

Sobre la empresa

Caterico place Hospitality and Catering specialists into a range of jobs using our recruiting expertise and an in-depth knowledge of the Hospitality jobs market.
We recruit for full and part-time jobs throughout Mexico, placing professionals in the Hospitality industry into every type of position, with a commitment to find the perfect-fit role for each candidate.
Browse here our latest job openings and vacancies, we advertise positions such as administration, all levels of bar staff, catering staff, chefs, hotel staff, event co-ordination, waiting staff and much more.