Descripción de la oferta
- Sin Experiencia
- Sin estudios
- Salario a negociar
- Ciudad de México
What You’ll Do
The goal of Cisco’s Customer Experience (CX) Department is to help our customers accelerate business results using an architectural approach, proven practices, and Cisco expertise. Through consultative planning, solution development, and deployment services, we enable our customers to optimize their IT services; integrate new technologies into their core networking infrastructure; manage change; and strive to continually enhance network performance, availability and security. We collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place to Work. Your career has exponential possibilities at Cisco.
Who You’ll Work With
You will be part of the CX Global Operations team, focusing on supporting Customer Experience (CX) Centers, working with global stakeholders, program managers, business operations team members, engineers, and leaders across teams.
Who You Are
You will execute on business-critical projects, working with leaders to drive highly complex processes, tools and operations, with a goal to execute the program plans to the to be state
You collaborate with cross functional stakeholders and leverage additional resources (e.g. Senior Project Managers,.) to collaborate, act on and execute on project plan to drive the needed outcomes
Responsibilities include but not limited to:
In this role you’ll execute business-critical programs across a variety of operations focus areas for the CX Centers organization.
You will leverage your project, program and change management skills to handle complex situations and juggle multiple responsibilities simultaneously, including balancing progress on your projects with the urgency of immediate operational demands.
Your excellent business communications skills (written, verbal, and graphical), and ability to produce project plans will be critical for success in this team. You will help the team succeed by creating and maintaining professional project plans, completing assignments in a timely fashion per agreed upon deadlines, working independently, and facilitating meetings with stakeholders to gather information necessary to complete assignments.
You have a Bachelors’ degree or equivalent and have at least 5 years of related project management experience
Prince 2 or PMP qualified, other Project Management certifications will be appreciated
Experienced in leading cross-functional programs or projects is required
A Mastery of Microsoft Office applications including Word, PowerPoint, Outlook, and Excel.
Your excellent verbal & written communication and social skills are evidenced by your ability to take complex, technical information and make it easy to follow for executive and technical audiences.
You thrive in a team environment and in a large organization with thousands of stakeholders located around the world.
You actively seek feedback from stakeholders and teammates to ensure deliverables meet requirements and feel comfortable making as many changes as needed to meet requirements.
You're able to understand and explain highly complex information, and think about a procedure, policy, process or product in the way that a stakeholder would think about it.
· Demonstrates leadership qualities including: a sense of vision, ability to motivate and inspire others, solve problems, meet deadlines, and confident. Excellent presentation and communication skills including written, verbal, and listening skills
At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.
Sobre la empresa
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.