Descripción de la oferta

Requisitos

  • Sin Experiencia
  • Sin estudios
  • Salario a negociar
  • Monterrey

Descripción

76764 Customer Service 9/3/2019 Monterrey, Nuevo Leon, Mexico
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Position Description:
Easily adapt between working independently and collaboratively on a team
Provide training and support education by sharing outcomes of analyses about fraud trends and patterns to relevant staff
Handle collaborations with our internal and external vendors, maintain the tools and associated strategies
Monitor, analyze and identify fraud patterns, implement corrective actions and communicate effectively with the team and key stakeholders (management, sales, Ecommerce operations, etc.)
Provide timely reports on the fraud prevention strategy and team’s performance
Maintain our Fraud Prevention tools: rules, profiles, users, negative/positive/review lists, etc.
Provide concise and timely updates on the progress of investigations
Identify root causes and opportunities for improvement of internal controls, and obtain consensus on remediation plans with Management
Draft reports detailing work performed and conclusions reached that require minimal editing
Learn and understand our business to better provide value-added services, help management achieve objectives, and enhance stakeholder satisfaction
Stay current on cybercrime trends and investigative techniques.
Provide monthly forecast on fraud losses to Management
Perform ad-hoc analysis for management

Position Requirements:
Educated to a degree level in a numerate discipline e.g. Mathematics, Statistics
Experience in internal controls, fraud schemes and investigations
Familiarity and experience working with fraud detection technologies and data analytics
Professional proficiency in English and Spanish
Proficiency in SQL and relational databases
Strong problem solving, decision-making, and analytical abilities
Experience with data visualization tools such as Tableau and Qlikview is a plus
Strong detail orientation and communication/listening skills and strong technical acumen.
Ability to make decisions in a timely manner with incomplete or ambiguous information
Instinctive curiosity and desire to dig deep into details
Ability to work extended hours as needed to meet department needs

  • customer service
  • performed
  • spanish

Sobre la empresa

Motorola, Inc. was a multinational telecommunications company based in Schaumburg, Illinois, United States (U.S.). After having lost $4.3 billion from 2007 to 2009, the company was divided into two independent public companies, Motorola Mobility and Motorola Solutions on January 4, 2011.[6] Motorola Solutions is generally considered to be the direct successor to Motorola, Inc., as the reorganization was structured with Motorola Mobility being spun off.