Descripción de la oferta


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Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.
S., Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world
We have 3 positions as  Service Desk Bilingüe
Candidates must be willing to become familiar with helpdesk policies and services and Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department
Will be basically supporting SPANISH market and interaction with ENGLISH Support teams.
On call rotation availability on weekends and National holidays when required.
Primary Skills
Troubleshooting skills Knowledge/ exposure on ticketing tools: Remedy, Siebel, Clarify, Microsoft Sharepoint, etc... Good communication skills and customer management ITIL Methodology
1 to 2 years of experience in:
Troubleshooting desktop and shrink-wrapped applications (MS office, Adobe etc)  Troubleshooting on VPN connectivity, dial up , wireless routers Password reset tools Using remote control tools Handling Exchange (outlook/ Lotus Notes environment) Knowledge on active directory, domain controllers etc Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
English skills - written and spoken
What we offer: Full payroll Law benefits Major benefits Professional development
If you are interested, apply or send your resume

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