Descripción de la oferta
- Sin Experiencia
- Sin estudios
- Salario a negociar
- Ciudad de México
The Cisco Technical Services group provides extraordinary support for customers around the globe. Your opportunity to impact the health and performance of networks and systems that surround us all are limitless. Career growth options will be ambitious, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!
Who You'll Work With
Our Customer Support Engineers play a crucial role in helping customers solve problems. On this team, you will get the opportunity to work in an unusually diverse and socially responsible environment with one of the most innovative companies in the high-tech industry. You'll be coached and mentored by some of the industry's brightest minds who will help challenge and develop your technical skills.
It's an exciting time to join this newly formed group of TAC Engineers. Get in as a founding member of Support group where you will support customers on a groundbreaking technology! Strong DevOps Skills for an expert Linux Systems engineer with an ability for automating infrastructure environments. The role offers You the chance to troubleshoot, script automation and deploy solutions across the Linux based infrastructure. Will also offer you the freedom to enhance and improve the existing Open Source software. This role requires working closely with the Software engineering teams and automating deployments.
In this role you will:
Interface and Collaborate with CSEs, SEs, NCEs, Technical Leaders and internal engineering departments.
Provide second/third level technical support for Linux technologies
Apply analytical skills and technical knowledge to tackle product and software problems of moderate to high complexity. As a technical authority and provide support on a worldwide basis
Provides technology/product training and intellectual property material as required
Utilize moderate to complex lab setups to recreate and solve problems
Who You Are
You can demonstrated technical and Customer Service skills at a global level, to not only resolve customer issues, but also show understanding and insight to establish relationships, and promoted industry leading customer satisfaction. You're energetic, motivated, with a positive outlook to make suggestions and work with the team to build customer confidence and make continuous improvements of our support processes and tools.
Linux expertise – Red Hat Certified Engineer (RHCE)
Big Data and /or Hadoop Administration experience such as: Spark, Hadoop Distributed File System (HDFS), Kafka
Scripting/coding in one or more of Python/Ruby/Java/Jscript preferably Python and Java
Software development and debugging experience)
Previous experience working in a DevOps/Customer Support roles.
Excellent English communication skill.
Ability to work well in stressful situations
Willing to work on some weekends if asked my management.
Experience with MongoDB is desired
Working knowledge of Nexus (N9K) and UCS products
At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sobre la empresa
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.