customer success manager jobs opportunities

Customer Success Manager

Customer Success Manager

Description   The Customer Success Team works closely with the customer to understand their existing EDQ solutions and business needs while proactively driving the adoption of additional data quality and management solutions. Customer Success Managers (CSMs) work closely with teams across EDQ through all stages of the Customer Lifecycle to advocate for the customer and provide an excellent customer experience. CSMs work to capture the voice of the customer across EDQ North America to create a clear picture of Customer Health and drive initiatives to ensure customer needs are being considered and met. Specific areas of responsibility include: • Work alongside Sales, Professional Services, Support and other EDQ teams to ensure the EDQ’s premier customers have a seamless customer experience • Leverage knowledge of EDQ’s product suite to identify Product and Services sales opportunities, as well as potential renewal risks, within the existing customer base • Track and monitor overall EDQ customer health through the collection of surveys and the analysis of Salesforce metrics to better understand key opportunities and competencies • Collaborate with the Global Product Development team to ensure customer needs are being captured and prioritized in product development release cycles • Identify customers whose stories align with Sales and Marketing strategies, who could act as customer references in order to drive customer engagement and additional revenue • Triage customer questions and ensure issues are documented and routed to the appropriate EDQ team in order to best meet the customer’s needs Qualifications   The ideal candidate will be intelligent, analytical, well presented, process-oriented, organized, articulate and confident. Prior project management and/or account management experience is strongly preferred. Other requirements include: • Bachelor’s degree • Excellent written, verbal, and phone communication skills • 2 years of customer-facing project management or account management experience • Willing to work non-standard business hours as required • Ability to occasionally travel to customer sites in North America • A full and valid driver's license and must be eligible to work in the United States Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
Boston
Education Customer Success Manager

Education Customer Success Manager

  MathWorks is building a new Customer Success team dedicated to helping our academic market experience the full value of MATLAB and Simulink.  We seek someone who is enthusiastic about helping customers efficiently implement campus-wide access.    As a Customer Success Specialist, you will work directly with a portfolio of the world’s leading academic universities to onboard, train, and be part of an account team that proactively drives adoption to ensure customers experience excellent service and are happy to renew their campus license each year.   -Build trusted, consultative relationships with customers to engage them in developing and executing collaborative implementation plans that ensure onboarding, training and awareness building activities for their campus are successfully executed.  Maintain proactive, regular contact with accounts to maximize their success throughout the customer lifecycle. Daily activities include 50% + outbound customer interactions. -Own and manage the customer onboarding process from customer commitment stage through annual renewals.   Serve as a central point of contact for university stakeholders engaged in meeting the needs of current and prospective MATLAB user communities throughout the university.  Proactively resolve issues to ensure stakeholders and key users have a hassle-free experience; manage all additional escalation issues until resolved. -Motivate customers to act autonomously to ensure a successful, ongoing deployment of their campus-wide license. -Document customer interactions in SalesForce. -Work closely with the sales team, supporting the pre-sale process when needed and ensuring the transition from prospect to customer is seamless. -Integrate customer feedback through regular interaction, customer satisfaction surveys and feedback from customer-facing colleagues to evolve and continuously improve onboarding materials, tools and processes. -Discover and analyze gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps. -Conduct regular Business Reviews with customers to ensure campus-wide access is helping them meet their business goals. -Collaborate with the team to build and evolve ROI reporting tools that support the renewal process. -Identify and nurture relationships with customer advocates in concert with customer reference program. -Work closely with the account team to integrate awareness activities with the deeper technical engagement activities driven by the Customer Success Engineers (CSEs).  When required, escalate any customer issues to Sales.
Natick
Enterprise Customer Success Manager

Enterprise Customer Success Manager

The Business Entity Cisco Collaboration is shifting to pervasive team. We are adapting our collaboration solutions to the realities of the Agile Era by creating a new workforce experience. We are tying the physical conference room with the virtual one, unlike anyone else and making it simple.Your role is critical to the success of the Enterprise team in partnering with the customer to solve their business challenges. We are a highly focused events and programs driven team that offers you many opportunities to shape what we delivery and provide and the Engineering team enables all this. The Team Do you want to be a part of a leading Customer Success team in the industry? Here your role is critical to the success of the Enterprise CS team by partnering with the customer to solve their business challenges and help them achieve their goals and outcomes. Our collaboration solutions will change the way your customer is doing business. Role & Responsibilities • Ensure proper delivery, onboarding and adoption of product and service solutions • Develop processes and procedures for customized support services based on customer’s needs • Identify need for and assist with creation of customer training and adoption • Understand customer’s internal business goals ,culture and challenges • Project manage customer facing projects and internal advanced service improvements • Engage customers and the business to understand requirements and areas for improvement. • Collaborate with other cross functional technology groups to streamline effective processes and drive continuous improvement. • Identify, build and maintain relationships with customer’s internal management • Travel to quarterly customer site visits to present operational issues/activity, customer satisfaction and gap analysis to customer and internal Cisco personnel. • Create and present quarterly reports to customers with analysis of value Cisco Collaboration solutions are providing their business Minimum Qualifications • A minimum 6 years of experience in technology industry • Strategic thinker with vision. • Ability to effectively manage account base, drive adoption, reduce churn and grow the customer base. • Ability to communicate effectively with end users, business owners, developers, engineers and various levels of management including executives • Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable outcomes. • Strong attention to detail allowing for delivery of the best possible end user experiences. • Service Management minded with strong commitment to customer service. • Demonstrates initiative and the ability to accomplish aggressive project goals when necessary • Comfortable working in a fast paced, dynamic environment and developing flexible solutions to meet evolving business requirements. • Identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams. • Some travel is required. Desired Skills • Previous Customer Success experience • A minimum 6 years of experience in technology industry • Strategic thinker with vision. • Ability to effectively manage account base and grow the accounts • Ability to communicate effectively with end users, business owners, developers, engineers and various levels of management including executives • Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable outcomes. • Strong attention to detail allowing for delivery of the best possible end user experiences. • Service Management minded with strong commitment to customer service. • Demonstrates initiative and the ability to accomplish aggressive project goals when necessary • Comfortable working in a fast paced, dynamic environment and developing flexible solutions to meet evolving business requirements. • Identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams. • Some travel is required. About Cisco The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting se
Milpitas
Marketing Manager - Customer Success

Marketing Manager - Customer Success

Job Summary Search Ads is an efficient, easy, and fast-growing platform for app discovery. With over 65% of all app downloads resulting directly from a search on the App Store, Search Ads is quickly becoming the app promotion platform of choice for iOS developers. As our business expands, so too does our geographic footprint. We are looking for a smart, motivated Marketing Programs Manager with a passion for B2B marketing to join our EMEA team. A successful candidate will be highly analytical, resourceful, customer focused, team oriented, and will have an ability to work independently to meet deadlines and business objectives. You will have a proven track record for leading successful marketing programs across multiple touch points, and a passion for digital and mobile marketing. The Marketing Manager, Customer Success works with Global Product Marketing, internal and external partners to build and execute marketing initiatives to drive ongoing loyalty and increase relationship value of advertisers using Apple Search Ads. Working cross-departmentally, you will develop lifecycle marketing programs that support customer success, reduce churn, and increase customer retention, all leading to higher lifetime value. Description Implement global programs and identity localized opportunities to address customer needs, minimize churn and maximize LTV including, on-boarding communications, tutorials, webinars, user groups, customer support channels and services. Develop materials to support the entire customer lifecycle from onboarding and implementation, to customer growth, loyalty and advocacy. Manage email marketing process for EMEA customers including lead-nurturing, onboarding, trigger, and ad-hoc campaigns. Partner with global counterparts to define, pilot, measure, refine and implement customer support programs. Identify opportunities and launch new programs to address customer needs you identify in collaboration with the global Product Marketing, Product Strategy, Product Management, Operations and sales teams. Develop forward-looking research and analytics to help inform retention strategy. Test and analyze program performance, including creatives, segmentation, offers and communications cadence, and optimize based on findings. Produce and present reports to understand effectiveness and ROI; provide recommended courses of action. Participate in development, implementation and ongoing management of partner education and certification programs. Education BA/BS in Marketing, Business, Analytics or related field. MBA preferred. Additional Requirements English fluency a must, further languages preferred.
London
Global Customer Success - Partner Success Manager

Global Customer Success - Partner Success Manager

The Business Entity / The Team The Partner Success Manager (PSM) is an extended member of the Partner Sales teams focused on helping the Partner develop an ADOPT and EXPAND sales practice. This role is introduced by Cisco into its most relevant partners to drive and accelerate mutual success through an effective ADOPTION and EXPANSION of Cisco offerings around solutions, services subscriptions and software. The PSM interlocks with the Partner Integrated Sales team to drive adoption business models within the partner operating model that increases Customer  Partner  and Cisco value stack. The Partner Success Management Charter is to lead the long-term ADOPTION and EXPANSION strategies of Cisco offerings through a three phase process (Adopt Activation, Adopt Delivery, Adopt Scale). The PSM helps Cisco partners to accelerate & monetize their planned ROI for Cisco Adoption practice investment, and improves mutual operational readiness and performance. This role is executed in close alignment with Cisco Sales. Cisco Service Delivery, and Business unit subject matter expertise where necessary. As an additional result derived from the appropriate execution of this role, a timely and expanded RENEW sales motion is facilitated to the respective Cisco Sales teams. This result also has a direct relationship to the customer achieving one of four major business outcomes including: increased revenue, decreased cost, mitigated risk, improved overall customer satisfaction. PSM Global Community: The PSM will be charged to document and share customer best practices with the global PSM team and implement best practices from the global community within their assigned accounts. Each PSM will be expected to build cross functional relationships within Cisco to more effectively support the customer. The PSM supports cross functional initiatives, and participates in theatre/global initiatives to drive the development of the PSM community. Key Responsibilities and Activities:  Represent & be the expert of the Global Customer Success Portfolio & Strategy, accelerating customer time to value & expanded annuity business  Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE's.  Deliver weekly & accurate adoption forecasts & updates to management  Interlock with Partner Integrated Sales team to drive adoption business models within partner operating model that increases partner value  Master Adopt and Expand Playbook deliverables and executes same within targeted partners to ensure partner and end customer value and business outcomes realization. Contributes to optimization and modification of Playbook content  Execute best practices engagements with targeted partners utilizing cross functional and SME resources where applicable.  Analyze and act on Adopt and Expand triggers to support both Land and Annuity selling motions: Result will be visible growth in Adopt and Expand measurable by targeted partners as well as growth in overall service sales.  Interlock with other sales, marketing, engineering, and service delivery teams to drive GCS Adopt and Expand plan and conversations with our partners  Focused on achievement of 4 major business outcomes (increased revenue, decreased cost, mitigate risk, improved customer satisfaction).  Lead to the EXPANSION of current solutions as new opportunities are identified through an intimate business relationship with the key roles of the customer.  Proactively qualify, communicate and transition the identified opportunities into Cisco Sales  Drive the successful introduction of the new solutions based on the customer expected outcomes.  Establish a common understanding with the partner for the ROI they are receiving from Cisco Solutions as the ADOPTION and EXPANSION strategy is executed.  Advocate on behalf of the Customer ensuring a superior Cisco experience. Essential Job Responsibilities:  Represent and be the expert of America's Global Customer Success Portfolio & Strategy, accelerating customer time to value and annuity sales motion. Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE's, and Cisco Capital counterparts.  Deliver weekly and accurate adopt & expand forecasts to management.  Meet and exceed service adopt & expand targets on a weekly, monthly, quarterly and annual basis.  Utilize and maintain SFDC as opportunity manageme
San Jose
Business Development Representative

Business Development Representative

$40,000 to $60,000, Most Recommend Supplier in the SpaceEquity Opportunity for Long-term Investment MindedUnique Lead Generation Support - Leverage Marketing Referral Partners (Gilbarco, Comdata, SAS and more...) We are the most recommended supplier in our space and we are only looking for those who want to be part of a rapidly growing leader. This is a rare opportunity that could place you with an organization that creates opportunities only few positions can offer. Internet Application Sales Development Representative  Over the last 32 years we have become the most recommended software services provider in our space. Our partners include publicly traded market leaders. We are also offered/recommended by leading suppliers of the key product sold by our customers and most all other POS manufacturers. We offer salary, benefits, leads, great commission and earning potential. Not wanting to limit your expectations, we will discuss the earning program in person. We are hiring both new graduates and seasoned PRO's. Our unique position puts us in a unequaled spot to leverage our partner network of literally 100's of outside referral representatives.  We are the most recommended supplier in our space and we are only looking for those who want to be part of a rapidly growing leader. This is a rare opportunity that could place you with an organization that creates opportunities only few positions can offer. Internet Application & Data Business Development Representative - if you have prior winning sales skills, we will teach you to succeed here! Over the last 32 years we have become the most recommended software services provider in our space. Our partners include publicly traded market leaders. We are also offered/recommended by industry leading suppliers of the key product sold to our customers. We offer salary, benefits, leads, great commission and earning potential. Not wanting to limit your expectations, we will discuss the earning program in person. We are hiring both new graduates and seasoned PRO's. Our unique position puts us in a unequaled spot to leverage our partner network of literally 100's of outside referral representatives.  ALL our business is currently from incoming referrals and we are aggressively seeking to expand our footprint with our existing and new products. Our suite of mature Web based software is considered to be best in class. We were recently awarded several new contracts that will continue to increase our customer base. PLEASE NO ROBO RESUMES - We need to see your selling and writing skills from the first contact. If you can't sell us you won't get the chance to sell for us. So spending time on a cover letter as to why you vs. the other 30-75 resumes we are going to get.  Tell us why you should be on of the 6-12 we contact.  Put yourself on the top of the pile. If you don't include a cover letter, it will guarantee we will not consider you. We don't mind investing in good talent, but you need to demonstrate your talent to us from the very first contact. This is a pure sales position and as such, selling starts from this moment. If you are a winner who loves the thrill of the win, money and understands this is mostly an inside sales position or believes they have the skill set, but is now looking for a new opportunity or never been given the position to test it, talk to us. Software, intangible goods or telecom sales experience generally are a good fit and can work from our Norwalk office daily you should check out the opportunity. Principals only. Recruiters, please don't contact this job poster.
Norwalk
City-Product-Client Success Manager

City-Product-Client Success Manager

The company is seeking a senior level City Manager who will be responsible for launching Buenos Aires. Your primary objective is to work with our launch partner (a chain of bars and pubs), our Marketing Manager, and our corporate executive team to ensure our customers & users successfully use our product. Datos del cliente International loyalty, ordering and onpremise mobile payment start-up bought by a multinational company Descripción de la Posición Your responsibilities & opportunities to grow include: * Launching a technology product with an international brand; * Identifying challenges for success including, user acquisition, feature development, retail partner operations, digital and physical marketing, and developing regional and local strategy; * Communicating findings and strategic ideas in a concise, articulate, and impactful manner; * Being scrappy and leveraging non-traditional methods and tools to understand root causes of problems and issues; * Working with extremely smart individuals with different backgrounds to uncover the best (and often most innovative) solutions to problems; * Developing detailed solutions, manage resources, and see those solutions get implemented. In this role, you will personally develop: * Methods and analytical frameworks of thinking that will allow you to solve any problem in the future * Discipline of meticulous planning to execute any solution you imagine in the future * Understanding of how to report to executive boards for strategic initiatives and funding * Ability to lead and inspire a team Perfil del candidato Skills required: * Ability to think creatively and innovatively in the absence of instruction * Excellence in your current field * Ability to manage multiple resources and projects in an organized and transparent manner * Management or leadership experience * Analytical skills to forecast and identify trends and challenges * Budget-management skills and proficiency * Professional judgment and discretion that comes from years of experience in the field * Ability to clearly and concisely present findings Prior Experience Preferred: * Started a company * Started a division within a company * Started a new product within a company * Did something other people said would be difficult or impossible Oferta de trabajo -Anual bonus -Health care insurance -Regional development Page Group Argentina is acting as an Employment Agency in relation to this vacancy.
Buenos Aires Autonomous City
Client Success Manager - Uber For Business

Client Success Manager - Uber For Business

As a Client Success Manager, you will be instrumental in driving revenue-generating growth and retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Uber for Business customer base and influence internal strategy. You will work on a regional scale to grow Uber’s business, with the goal of making every trip a business trip. What you’ll do: Work with the Account Executive team to develop success plans and ensure a seamless transition from Sales to Client Success.Drive revenue for Uber for Business throughout the post-sales lifecycle: increase overall ridership and product utilization, upsell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimize churn.Meet or exceed all assigned expansion/upsell/retention revenue targets.Develop strong relationships with key clients, providing: support during initial product implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns.Return important customer data and insights to the Product team, with the goal of influencing internal strategy and securing the success of the Uber for Business customer base.Work with the Client Strategy & Success Lead to develop and iterate on a prioritization model, operational infrastructure, and internal tools and processes.Build a Client Success playbook that will be used to scale globally and train our growing team.Communicate effectively and efficiently via phone, email and in-person meetings, What you’ll need: 2-4 years of B2B client success or account management experienceProven track record of client success and consistently exceeding KPIs, revenue targets, and company goalsExcellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needsHave a competitive edge and thrive in a fast-paced team environmentStrong use of insights and confidence around data-driven decision makingAbility to problem solve, adapt, and grow quickly as we build the Client Success organizationExcellent organization, project management and time management skillsStart-up hustle Perks: Employees are given Uber credits every month.Ground floor opportunity with the team; shape the strategic direction of the company.The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.Sharp, motivated co-workers in a fun office environment.
London
Education Customer Success Specialist

Education Customer Success Specialist

MathWorks is building a new Customer Success team dedicated to helping our academic market experience the full value of MATLAB and Simulink.  We seek someone who is enthusiastic about helping customers efficiently  implement campus-wide access.    As a Customer Success Specialist, you will work directly with a portfolio of the world’s leading academic universities to onboard, train, and be part of an account team that proactively drives adoption to ensure customers experience  excellent service and are happy to renew their campus license each year.  -Build trusted, consultative relationships with customers to engage them in developing and executing collaborative implementation plans that ensure onboarding, training and awareness building activities for their campus are successfully executed.  Maintain proactive, regular contact with accounts to maximize their success throughout the customer lifecycle. Daily activities include 50% + outbound customer interactions. -Own and manage the customer onboarding process from customer commitment stage through annual renewals.   Serve as a central point of contact for university stakeholders engaged in meeting the needs of current and prospective MATLAB user communities throughout the university.  Proactively resolve issues to ensure stakeholders and key users have a hassle-free experience; manage all additional escalation issues until resolved. -Motivate customers to act autonomously to ensure a successful, ongoing deployment of their campus-wide license. -Document customer interactions in SalesForce. -Work closely with the sales team, supporting the pre-sale process when needed and ensuring the transition from prospect to customer is seamless. -Integrate customer feedback through regular interaction, customer satisfaction surveys and feedback from customer-facing colleagues to evolve and continuously improve onboarding materials, tools and processes. -Discover and analyze gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps. -Conduct regular Business Reviews with customers to ensure campus-wide access is helping them meet their business goals. -Collaborate with the team to build and evolve ROI reporting tools that support the renewal process. -Identify and nurture relationships with customer advocates in concert with customer reference program. -Work closely with the account team to integrate awareness activities with the deeper technical engagement activities driven by the Customer Success Engineers (CSEs).  When required, escalate any customer issues to Sales.
Natick
French Customer Service

French Customer Service

At Alphanumeric Systems we measure our success by the success of our clients. From our origins in 1979, we have evolved to become an innovative provider of business productivity services, focusing on three major areas: Technology, Knowledge, and People. We provide key IT solutions to ensure maximum performance, and reduce the amount of time spent reacting to issues. Our effective and flexible learning tools enable customers to quickly train any workforce. And our strategic personnel sourcing and process streamlining solutions drive performance within the organization. All of this is engineered to empower our clients to meet and exceed their most fundamental business goals. Currently, we are looking for a French Level 1 Service Desk to work from home in Portugal. Your main responsibilities as a Service Desk Support will be to provide IT Service Desk support to external customers and users, receive, document and track all incoming customer or user calls for immediate remedy and closure, utilize computer and database information to update status, and serve as the single point of contact for incidents, including owning the call through closure. REQUIRED SKILLS - Must be fluent or bilingual in English and native or 100% fluency in French. - Exceptional problem solving and organizational skills - Excellent analytical and problem solving skills. - Customer Service orientation - Motivated self-started, proactive with initiative to work and learn - Education in computer science or related degree - Able to assist a three weeks training in Lisbon. - Able to work on rotating shifts; monday till friday between 6am and 10pm WHAT YOU WILL GET You will get the chance to work in an international company, getting between one and three weeks of training, and the chance to build a career in an American company. You will get 15.000 euros gross a year, social benefits as ticket restaurant and private health insurance.If you are looking to a new challenge in your career, this is your chance! Remember to send me your resume in English.
Lisboa
Inside Sales and Customer Success Specialist

Inside Sales and Customer Success Specialist

Our start-up Factorial is looking for an experienced Inside Sales and Customer Success Specialist for the Spanish Market to join its young growing team. You will be the first Sales member of our International team, bringing new customers on board as well as providing them with the tools and information needed to ensure Customer's Satisfaction and maintaining a long lasting relationship. You will be reporting straight to the Sales Director and you will become a core member for the company's growth. Since we’re talking about a recently founded start-up, this role implies wearing many hats: from selling our solution to new clients to offering new services to the existing ones as well creating long lasting valuable relationships with your accounts. Factorial is a startup founded in 2016 here to change the way small and medium businesses manage and compensate their employees. The company offers a free software platform that lets all SMBs manage their company like only large enterprise could do until now. Also, Factorial makes it very easy to add employee benefits to their customers’ compensation packages. Benefits such as health insurance, meal vouchers and gym memberships are in Factorial’s offering. REQUIREMENTS: You will be a great fit for this position if you: Are Spanish Native Have a professional working proficiency level of English Are passionate about Sales Are Proactive, Energetic and eager to suggest & implement new Ideas Are keen on Developing your career within Sales and Customer Success Have a great knowledge on how to use a CRM. Have great Excel skills Want to make a difference! What we would like you to have: Experience within Software Solutions Sales, ideally offering Software as a service Experience selling to Small and Medium businesses Experience within Inside Sales Experience within Customer Support and Customer Success Experience within International teams Start-up experience What you will do: Be a pioneer within a Sales-driven company Culture Implement an aggressive Business Plan Be part of a Talented and effective International Sales Team Close Deals and implement new processes What we can offer you: Flexibility - We trust you, we don’t need to add rigid processes to your workflow. Benefits - We are in the human resources space so we really believe in benefits and perks for our employees. High growth environment - Joining a startup at this early stage is a unique opportunity for professional growth as well as a personal investment. BENEFITS: Competitive salary Participation in company’s employee benefits plan (gym membership, health insurance, ...) Provide you with continuous challenge and room for learning. Broad and diverse start-up ecosystem that provides much more than a job experience. Some of the perks: Ping pong championships - we have our own ping pong table at the office! Itnig Breakfasts every Tuesday Summer BBQs Team Lunch on Fridays Afterwork Beers Afterwork activities such as Laser tag, Poker, Table games or LAN Parties Conferences, events and workshops onsite Don't miss the opportunity to contribute to our challenging project as one of the first pioneers!
Barcelona
Data Success Lead - Data Operations

Data Success Lead - Data Operations

Data is at the heart of the decision making process at Uber. People across various roles and locales need access to accurate and reliable business metrics -- accessed through a variety of tools, and from many data sources -- every single day, to ensure our business operates at peak performance.  The Data Success team exists to ensure that Uber's data problems, questions, and discrepancies are resolved by partnering with data consumers and producers across the company. We are looking for a customer service expert to provide technical and analytical support to internal customers efficiently and accurately. The Data Success Team will be Uber’s point of contact for the data organization, ranging from answering basic data questions to resolving complex data pipeline problems.  If you are passionate about helping others, love creative problem solving, and have a knack for data, this is the role for you. What You'll Do Provide technical support and assistance for data requests from internal customers.Resolve data issues while collaborating with data teams and ensuring customer satisfaction.Provide guidance and best practices for properly using our suite of internal tools.Solicit feedback from consumers about the various internal analytics tools available.Educate users on all available internal data resources.Identify and escalate situations requiring urgent attention. What You'll Need Impeccable attention to detail and experience with Hadoop/Hive,V, Redshift, Presto, Pinot/Scuba and data warehouse technologies is preferredStrong cross-functional communication skills - you’ll be assisting everyone from data engineers to city General Managers who have never used SQL in their lives. We’re looking for someone who can flex and speak with multiple audiences.Strong project management skills - there’s a never-ending stream of things that need to get done, and we’ll give you a large amount of autonomy to decide what’s most important. We’ll thus count on your best judgment to prioritize inbound requests and questions. Basic knowledge of SQL is a must: advance SQL is preferred
San Francisco
Analista de Customer Success (Sucesso do Cliente)

Analista de Customer Success (Sucesso do Cliente)

A vaga de analista de Customer Success, está relacionada à realização de campanhas de captação e qualificação de informações, demandas de marketing, feedback de produto e eventual suporte a clientes contratantes. A pessoa que ocupar este cargo trabalhará na análise e compreensão das demandas da operação e na criação de experimentos para captar e qualificar a base, sempre medindo as ações. Trabalhar com o time de Operações para entender as demandas dos clientes e planejar ações. Desenvolver ações de Marketing Digital, Marketing de Conteúdo e Inbound Marketing, objetivando a captação e qualificação de informações. Desenvolver e comunicar, de forma regular, relatórios sobre o desempenho das ações realizadas. Dar feedbacks para os times de Desenvolvimento, Produto e Marketing, para alinhamentos estratégicos. Monitorar sistematicamente indicadores de resultados, engajamento e satisfação dos clientes. Trabalhar proativamente na melhoria dos processos da área de Customer Success. Identificar casos de uso que possam ser escaláveis em outros clientes. Dinamismo, proatividade e perfil empreendedor compatíveis com empresas em crescimento Experiência com Marketing Digital, Marketing de Conteúdo e Inbound Marketing Capacidade analítica e facilidade com números Organização e orientação a resultados Criatividade e curiosidade intelectual Boa comunicação verbal e escrita Inglês intermediário Excel intermediário Habilidades com softwares de design Conhecimentos nas áreas de transporte e logística Experiência prévia em startups Ambiente descontraído, informal e focado em resultados Remuneração justa, alinhada ao mercado Gestão flexível e meritocracia; Relacionamento próximo aos fundadores e diretores da empresa; Muito aprendizado, sobre Negócios, Startups, Logística e muito mais Espaço para suas ideias serem ouvidas e para executá-las Possibilidade de rápido crescimento na carreira.
Florianopolis
Client Success Manager, Client Success - Cross Channel Marketing

Client Success Manager, Client Success - Cross Channel Marketing

Description   Role Introduction The Client Success team is responsible for the growth of our existing $200,000,000+ book of business. The team is responsible for all commercial opportunities and client retention, including up sell and contract renewal activities. They use their knowledge of the industry, client and Experian’s propositions, to lead clients and deliver outstanding service and marketing performance. They act as principle advisor and take full ownership for the relationship with the client. The team plays a critical role in developing senior business relationships and partnerships with all of our clients and includes some of the world's biggest brands. Key Responsibilities • Responsible for overall client satisfaction and retention of assigned accounts as well as support for other accounts within the Account Team to ensure satisfaction where needed. • Generates new business within existing relationships by up-selling and cross-selling other product categories. • Secure contract renewals within the assigned account base • Responsible for getting SOW’s completed by all teams • Responsible for regular status calls with Client Success Leadership with existing portfolio • Responsible for achieving a monthly revenue quota • Dedicated resource to discuss new initiatives/projects and best practice advice to nurture relationship • Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines, etc. • Maintains accurate and up to date pipeline and forecasts. Informs AD of any changes. • Researches client needs and determines how to bundle products to meet client requirements. Informs and educates clients on new and existing projects. Utilizes product experts as a resource. • Develops strong relationships with existing clients by researching and understanding their business needs, responding to client concerns and problems and acts as the liaison between the client and internal departments. • May be responsible and accountable for managing a small book of business and responsible for driving annual revenue growth within existing clients. • Successfully manage to any related KPIs such as revenue growth, client satisfaction, etc set forth by Client Success management • This role is highly suited for those individuals that are committed to progressing towards Account Director within the Client Success Team. Qualifications   Role Requirements • BS/BA or equivalent experience is necessary • 3+ years of digital sales/marketing experience • Experience working in a team environment, with demonstrated ability to partner and collaborate effectively in optimizing account growth • Exceptional writing, analytical and presentation skills • Ability to analyze data, distill and succinctly and effectively present industry specific insights and recommendations to clients • Travel up to 30% • Demonstrates a broad understanding of the online marketing space including key digital marketing terms • Agency or digital marketing experience is a plus • A proven track record of success cultivating relationships • Proficient in Microsoft Office Suite   Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
New York City