customer success manager jobs opportunities

Customer Success Manager - Security

Customer Success Manager - Security

What You'll Do The market is shifting towards more of a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In this role you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities The Customer Success Management Charter is to lead the long-term Adoption and Expansion strategies of Cisco offerings through regular customer touch points focused on the successful alignment of the customer’s strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed Adoption Engagement Plan. Key execution of this role will result in a delighted, lifetime customer. This role is performed in close alignment with Cisco Sales and Cisco Service Delivery. Sales coverage Area European market with focus on Central region. Who You'll Work With The Customer Success Manager (CuSM) is an integral member of the Account Sales and Delivery management teams with a focus on driving Adoption of SW Subscriptions as well as identifying Expand opportunities. The focus of this role will be to drive adoption, business integration and expansion of security offers in existing security accounts. Do you have a passion to engage with customer and help them achieve outcomes from Cisco solutions? Here, you can make an impact by helping customers to better understand and utilize the full capabilities and features of the Services and Software they have purchased. Cisco Adoption scope is designed to transform how customers adopt and consume Cisco services and solutions. They will help to provide increased customer benefits through and intense focus on customer’s business outcomes. This is a key initiative for Cisco that will help customers to gain full value from what they have purchased and unlock further opportunities for engagement. Who You Are You've got 8+ years of relevant industry experience and technical expertise in Security field (CCNA/CCIE, or CISSP certification would be an advantage). You have skills of executive level communication, consultative and presentation skills are essential. MBA would be an advantage. ITIL certification beyond ITIL Foundation, ITIL Expert certification is preferred. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. #We Are Cisco #security #cisco *LI-EMEA-NH1 #GD2015
Stockholm
Virtual Customer Success Manager

Virtual Customer Success Manager

What You'll Do: The market is shifting towards more of a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In this role you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities The Virtual Customer Success Management Charter is to lead the long-term Adoption and Expansion strategies of Cisco offerings through regular customer touch points focused on the successful alignment of the customer’s strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed Adoption Engagement Plan. Key execution of this role will result in a delighted, lifetime customer. This role is performed in close alignment with Cisco Sales and Cisco Service Delivery. Who You'll work with: The Virtual Customer Success Manager (VCuSM) is an integral member of the Account Sales and Delivery management teams with a focus on driving Adoption of SW Subscriptions as well as identifying Expand opportunities. The focus of this role will be to drive adoption, business integration and expansion of Cisco software subscriptions related to Collaboration, Security and Cisco One. Do you have a passion to engage with customers and partners and help them achieve outcomes from Cisco solutions? Here, you can make an impact by helping customers and partners to better understand and utilize the full capabilities and features of the Software and Services they have purchased. Cisco Adoption scope is designed to transform how customers adopt and consume Cisco services and solutions. They will help to provide increased customer benefits through and intense focus on customer’s business outcomes. This is a key initiative for Cisco that will help customers to gain full value from what they have purchased and unlock further opportunities for engagement. Who You Are: You have 3-5 years of experience working in a customer-facing role (either Sales or technical). You have a passion for technology and want to understand how it can bring most value for our customers and partners. You seek to apply what you learn with the aim to drive customer success. You enjoy working in a team interacting with many different roles in Sales, Delivery, Customers and Partners and Cisco Business Units. Your strong listening and communication skills will help you to be successfull in your role. Undergraduate or graduate degree. (Business, Sales, Communications, Information Technology or Computer Science degree preferred). Fluent in English (written and verbal) as well as fluent in local language (German an advantage) Why Cisco: We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco. *LI-EMEA-NH1 #GD2015
Kraków
Virtual Customer Success Manager

Virtual Customer Success Manager

What You'll Do The market is shifting towards more of a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In this role you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities The Virtual Customer Success Management Charter is to lead the long-term Adoption and Expansion strategies of Cisco offerings through regular customer touch points focused on the successful alignment of the customer's strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed Adoption Engagement Plan. Key execution of this role will result in a delighted, lifetime customer. This role is performed in close alignment with Cisco Sales and Cisco Service Delivery. Who You'll Work With The Virtual Customer Success Manager (VCuSM) is an integral member of the Account Sales and Delivery management teams with a focus on driving Adoption of SW Subscriptions as well as identifying Expand opportunities. The focus of this role will be to drive adoption, business integration and expansion of Cisco software subscriptions related to Collaboration, Security and Cisco One. Do you have a passion to engage with customers and partners and help them achieve outcomes from Cisco solutions? Here, you can make an impact by helping customers and partners to better understand and utilize the full capabilities and features of the Software and Services they have purchased. Cisco Adoption scope is designed to transform how customers adopt and consume Cisco services and solutions. They will help to provide increased customer benefits through and intense focus on customer's business outcomes. This is a key initiative for Cisco that will help customers to gain full value from what they have purchased and unlock further opportunities for engagement. Who You Are You have experience working in a customer-facing role (either Sales or technical) ideally focusing on security technologies. You have a passion for technology and want to understand how it can bring most value for our customers and partners. You seek to apply what you learn with the aim to drive customer success. You enjoy working in a team interacting with many different roles in Sales, Delivery, Customers and Partners and Cisco Business Units. Your strong listening and communication skills will help you to be successfull in your role. Undergraduate or graduate degree. (Business, Sales, Communications, Information Technology or Computer Science degree preferred). Fluent in English (written and verbal) as well as fluent in local language (German an advantage) Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco. *LI-EMEA-NH1 #GD2015
Reading
Onboarding - Customer Success Manager

Onboarding - Customer Success Manager

Onboarding - Customer Success Manager Alpharetta, GA What You'll Do Our Team runs the Stealthwatch Customer Success On-Boarding program. Upon close of sale, you will engage and coordinate with the customer and Professional Services team to schedule any pending service engagements, as well as partner with the Technical Support team to address any roadblocks to a successful deployment. You will interface with the majority of Stealthwatch teams including: sales, professional services, support, educational services etc. You will connect with these teams to establish cross communication and build relationships to ensure the customers are getting the most value possible from Stealthwatch products. Who You Are You will be responsible for initiating and managing customer experience post-sale; tracking customer success and product and service consumption; and establishing strong customer and partner relationships. Additionally, you will be involved in the integration of the Stealthwatch onboarding business with the rest of the Cisco security portfolio. You will have account management or customer service experience paired with excellent business acumen, strong interpersonal skills and accomplished persuasion and negotiation abilities. Stealthwatch is in the process of being integrated with the rest of the Cisco security product portfolio and you will play an integral part to shepherd the onboarding business through integration and migration. This includes awareness and understanding of the current Customer Success motion, and identifying strategic ways to incorporate those processes into Cisco programs without disrupting customer experience. Our minimum requirements for this role: ● BA/BS preferred ● Minimum 2-4 years of experience in account management, or customer service ● Strong customer focus and passion for helping customers succeed ● Creative problem-solver with great attention to detail ● Proactive and results-oriented, with strong prioritization skills ● Versatility to manage wide variety of projects and flexibility to adapt to new requirements ● Excellent verbal and written communication skills ● Proficient use of Excel & CRM tools Pluses: ● Experience with Network and Security products and technologies ● Salesforce Experience We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
Alpharetta
Virtual Customer Success Manager

Virtual Customer Success Manager

Job Description Global Customer Success (GCS) Adopt and Expand: Customer Success Management Title: Virtual Customer Success Manager Location: Sydney/Melbourne Position Overview: The Virtual Customer Success Manager (V-CuSM) is an integral member of the Account Sales management teams focused on the ADOPT and EXPAND selling motions. They are the trusted advisor helping customers to achieve outcomes through greater adoption and expansion of Cisco solutions. This role is introduced by Cisco to drive and accelerate mutual success through an effective ADOPTION and EXPANSION of Cisco offerings around solutions, services subscriptions and software either direct or with a partner. The V-CuSM is assigned to 2-Tier Enterprise, Public Sector and Commercial segments where Cisco has previously positioned a relevant set of its products and services through the LAND sales motion. A typical V-CuSM is assigned to 50-70 accounts at any one time but is heavily leveraged in automation and predictive analytics to maintain scale. The Customer Success Management Charter is to lead the long-term ADOPTION and EXPANSION strategies of Cisco offerings through regular customer touch points focused on the successful alignment of the customer’s strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed Adoption Engagement Plan. This role is executed in close alignment with Cisco Sales and Cisco Service Delivery. As an additional result derived from the appropriate execution of this role, a timely and extended RENEW sales motion is facilitated to the respective Cisco Sales teams. Key Responsibilities and Activities: • Leverage the acquired knowledge of the customer to ensure Cisco enables Customer Success and achieve their Business Outcomes through its set of current (ADOPT) and new (EXPAND) Cisco solutions • Focus on ensuring Cisco customers successfully maximize the value they receive from our solutions and attain their business outcomes through Cisco AS, TS, Manage & Operate, Consulting Services, Software, Cloud and XaaS solutions, as well as any other components that are suitable for a subscription model. • Drive ADOPTION, and positioning of solutions throughout all stages – Plan, Build, and Manage – of the Lifecycle inclusive of all Cisco offers, leading to appropriate renewal rates and referrals along with the development of new opportunities. • Facilitate the consumption of Cisco Solutions • Measure and report the impact of the offerings currently in place, so that the customer and Cisco have a common understanding of the value they are receiving toward achieving their expected outcomes. • Lead to the EXPANSION of current solutions as new opportunities are identified through an intimate business relationship with the key roles of the customer. • Proactively qualify, communicate and transition the identified opportunities into Cisco Sales • Follow the execution of the ADOPT and EXPAND motions of Cisco Solutions as described in the documented Playbooks. Required Experience, Skills and Alignment • 3-5+ years technical, business and/or sales experience – knowledge of Smart Services including SNTC Portal, Security and Collaboration solutions is preferred. • Executive level communication and presentation skills, including value messaging • Strong awareness of Cisco, including both the company and solution offers, and general comprehension of telecommunications and internetworking technology • An entrepreneurial approach to business and the ability to establish a holistic business view as it relates to the ADOPT and EXPAND motion • Effective organizational and time management skills • Accustomed to working effectively within all levels of an organization • Ability to align Cisco Services with customer at a business level • Skilled in leadership and influence of virtual, cross-functional teams • Diversified customer relationship development • Skilled at escalation and issue management and managing customer expectations • Education or equivalent experience: 4 year higher education degree • Industry certifications a plus (e.g. ITIL, PMP, COBIT, Six Sigma)
Sydney
Customer Success Manager- Renewals

Customer Success Manager- Renewals

Customer Success - Renewals Alpharetta, GA What You'll Do Cisco is currently seeking an experienced Customer Success Representative for the Stealthwatch product portfolio. You will be responsible for managing Stealthwatch software renewals for a specific territory. When a customer renewal is due, you will engage and coordinate with the customer and partner teams to deliver the renewal quote, make adjustments to quote as necessary, engage the support teams if need and address any roadblocks to a successful renewal. Who You'll Work With On a daily basis you will be engaging and coordinating with customers of all sizes. You will interface with the majority of Stealthwatch teams including: sales, professional services, support, educational services etc. Who You Are You have account management or customer service experience paired with excellent business acumen, strong interpersonal skills and accomplished persuasion and negotiation abilities. You will enjoy staying current on cutting edge security products, the competitive security landscape, and market trends! The CSM Rep will be responsible for the following renewals sales objectives: maintaining and renewing existing customers; building new revenue streams through the expansion and growth within current clients; tracking product and service consumption; managing customer experience post-sale; and establishing strong customer and partner relationships. Our minimum requirements for this role: • Versatility to manage multiple projects and flexibility to adapt to new requirements • Strong customer focus and passion for helping customers succeed • Creative problem-solver with great attention to detail • Proactive and results-oriented, with strong prioritization skills • 2-4 years of experience in account management or customer service • Bachelor’s Degree or equivalent experience • Proficient use of Excel & CRM tools Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
Alpharetta
CSM - Customer Success Manager

CSM - Customer Success Manager

What You'll Do As a Customer Success Manager you will: Develops and maintains client opportunities and relationship programs designed to increase adoption of collaboration products including Spark, WebEx , Jabber, within existing client base. Provides customer service to affluent professional customers in order to increase client satisfaction and portfolio growth. Educates client on new products, Spark, WebEx, Jabber, or services that may enhance relationship with the client or fulfill the client's short- and long-term tele conferencing needs. Interacts with customer and functional organizations to develop specifications for Training. Usually involves extensive interaction with sales, systems engineering, product development and other members of cross-functional teams focused on the delivery of new or existing products to clients. Plans and directs schedules and budgets. Monitors the project from initiation through delivery. • Owns deployment and client acceptance of enterprise Products and Services, or system integration project or engagement. • Provides day-to-day activities between client and company personnel. • Ensures customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverables. • Typically uses more project management skills than technical skills. • Responsible for training customer on product and services as well as educating the customer on all available services within our Training Department • Organizes the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Who You'll Work With You will work with other customer success managers and different areas across Cisco's organization. Who You Are • Fluent in written and oral communication in Spanish • 5+ years of successful strategic customer account management and development within the service industry, with particular emphasis in large account management to a Fortune 500 customer base. • Proven ability to deliver a high degree of customer satisfaction through the effective implementation of services, as well as successful in scoping additional services opportunities through effective base penetration and client growth. • Leading large cross-functional teams through both direct-line and matrix management approaches for a Fortune 500 customer base (1 to 120 clients). • Prioritizing and driving multiple, complex objectives on both a single client and strategic client base as a whole. • A wide degree of creativity and latitude is expected. • May lead and direct the work of others. • 4-year college degree preferred. This position will be based in Mexico City. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
Ciudad de México
Enterprise Customer Success Manager

Enterprise Customer Success Manager

The Business Entity Cisco Collaboration is shifting to pervasive team. We are adapting our collaboration solutions to the realities of the Agile Era by creating a new workforce experience. We are tying the physical conference room with the virtual one, unlike anyone else and making it simple.Your role is critical to the success of the Enterprise team in partnering with the customer to solve their business challenges. We are a highly focused events and programs driven team that offers you many opportunities to shape what we delivery and provide and the Engineering team enables all this. The Team Do you want to be a part of a leading Customer Success team in the industry? Here your role is critical to the success of the Enterprise CS team by partnering with the customer to solve their business challenges and help them achieve their goals and outcomes. Our collaboration solutions will change the way your customer is doing business. Role & Responsibilities • Ensure proper delivery, onboarding and adoption of product and service solutions • Develop processes and procedures for customized support services based on customer’s needs • Identify need for and assist with creation of customer training and adoption • Understand customer’s internal business goals ,culture and challenges • Project manage customer facing projects and internal advanced service improvements • Engage customers and the business to understand requirements and areas for improvement. • Collaborate with other cross functional technology groups to streamline effective processes and drive continuous improvement. • Identify, build and maintain relationships with customer’s internal management • Travel to quarterly customer site visits to present operational issues/activity, customer satisfaction and gap analysis to customer and internal Cisco personnel. • Create and present quarterly reports to customers with analysis of value Cisco Collaboration solutions are providing their business Minimum Qualifications • A minimum 6 years of experience in technology industry • Strategic thinker with vision. • Ability to effectively manage account base, drive adoption, reduce churn and grow the customer base. • Ability to communicate effectively with end users, business owners, developers, engineers and various levels of management including executives • Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable outcomes. • Strong attention to detail allowing for delivery of the best possible end user experiences. • Service Management minded with strong commitment to customer service. • Demonstrates initiative and the ability to accomplish aggressive project goals when necessary • Comfortable working in a fast paced, dynamic environment and developing flexible solutions to meet evolving business requirements. • Identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams. • Some travel is required. Desired Skills • Previous Customer Success experience • A minimum 6 years of experience in technology industry • Strategic thinker with vision. • Ability to effectively manage account base and grow the accounts • Ability to communicate effectively with end users, business owners, developers, engineers and various levels of management including executives • Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable outcomes. • Strong attention to detail allowing for delivery of the best possible end user experiences. • Service Management minded with strong commitment to customer service. • Demonstrates initiative and the ability to accomplish aggressive project goals when necessary • Comfortable working in a fast paced, dynamic environment and developing flexible solutions to meet evolving business requirements. • Identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams. • Some travel is required. About Cisco The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting se
Milpitas
Customer Success Manager - Stealthwatch/Lancope

Customer Success Manager - Stealthwatch/Lancope

Customer Success Manager - Stealthwatch/Lancope Alpharetta, Georgia, USA What You'll Do You'll play a crucial role ensuring the success of our largest and highest-value customers. You'll help us cultivate relationships and improve customer engagement. As a Customer Success Manager you will work with our customers in a post-sales capacity to help them realize the full value of Cisco's products and services and also ensure that they achieve success with their desired business goals. You'll become a trusted advisor to our Stealthwatch and Identity Services Engine customers and become part of their Security teams. You'll also be your customers' advocate here within Cisco. Our Customer Success group has a long history of delivering outcomes beyond our customer's expectations. Our organization is rapidly growing because of the positive impact we've had on both our customers and our colleagues throughout the organization. This is a great opportunity to join a fast-growing team that is central to the success of our customers. Who You'll Work With You'll work with some of Cisco's most strategic customers and their industry-leading information security teams. You'll also work directly with our Customer Success, Product Management and Development teams to ensure that we are delivering as much value as possible for our customers. Who You Are You are passionate about the changing threat landscape and love the challenge of delivering capabilities that give our customers the edge against the adversary. You have a strong background in technical account and escalation management and are able to bring that experience to bear. Experience as a Sales Engineer or as a Security Operations Center (SOC) analyst is a plus. You are a self-starter with an entrepreneurial spirit, an expert negotiator and have the ability to prioritize actions with only limited information. Our minimum requirements for this role are: • Minimum 5-7 years of experience in account management, professional services or customer service for large enterprises. • Creative problem-solver with great attention to detail. • Proactive and results-oriented, with strong prioritization skills. • Excellent verbal and written communication skills. • Demonstrated experience with network and security technologies. Desired: • BA/BS preferred. • Certifications such as CISSP, CISM or any relevant SANS GIAC. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
Alpharetta
Customer Success Manager - Comercio Exterior

Customer Success Manager - Comercio Exterior

Para ser un Customer Success Manager en Fromozz te tiene que gustar conversar con los clientes y expandir sus posibilidades de negocios internacionales. Tienes que tener muy buenas relaciones interpersonales y ser capaz de visualizar formas de trabajar y nuevas posibilidades en las que todos ganen. Tienes que explorar al máximo tus habilidades de consultor o consultora y aplicarlas creativamente. Responsabilidades Ser el dueño de la relación con tus clientes, eso incluye: aumentar su adopción, asegurar retención y satisfacción. Establecer una relación estratégica y de confianza con cada cliente asignado Desarrollar y nutrir a los clientes con posibilidades nuevas que entrega Fromozz. Trabajar con los clientes para establecer metas y otros indicadores además de apoyarlos en cumplir esas metas Identificar y desarrollar oportunidades de negocio de venta cruzada y venta incremental. Administrar el escalamiento de requerimientos. Calificaciones Experiencia previa en ventas, satisfacción de clientes, adopción de canales nuevos o retención de clientes. Habilidad para desarrollar continuamente valor para los clientes usando Fromozz. Alguna historia trabajando con retailers y grandes clientes. Impecable capacidad de comunicación escrita y verbal. Analitico y sistemático en el desarrollo de los clientes. Autónomo luego de el suficiente entrenamiento. Tiene flexibilidad para ajustar sus prioridades en forma dinámica. Requerimientos 2+ años de experiencia relevante con retailers o FMCG. Experiencia en el uso de CRM Conocimiento de Office Experiencia demostrable cerrando negocios es un plus. Puede ser hombre o mujer Lugar de trabajo:  Santiago - La Reina, R.Metropolitana
Santiago
Customer Success Manager - Stealthwatch/Lancope

Customer Success Manager - Stealthwatch/Lancope

Customer Success Manager - Stealthwatch/Lancope Alpharetta, Georgia, USA What You'll Do You'll play a crucial role ensuring the success of our largest and highest-value customers. You'll help us cultivate relationships and improve customer engagement. As a Customer Success Manager you will work with our customers in a post-sales capacity to help them realize the full value of Cisco's products and services and also ensure that they achieve success with their desired business goals. You'll become a trusted advisor to our Stealthwatch and Identity Services Engine customers and become part of their Security teams. You'll also be your customers' advocate here within Cisco. Our Customer Success group has a long history of delivering outcomes beyond our customer's expectations. Our organization is rapidly growing because of the positive impact we've had on both our customers and our colleagues throughout the organization. This is a great opportunity to join a fast-growing team that is central to the success of our customers. Who You'll Work With You'll work with some of Cisco's most strategic customers and their industry-leading information security teams. You'll also work directly with our Customer Success, Product Management and Development teams to ensure that we are delivering as much value as possible for our customers. Who You Are You are passionate about the changing threat landscape and love the challenge of delivering capabilities that give our customers the edge against the adversary. You have a strong background in technical account and escalation management and are able to bring that experience to bear. Experience as a Sales Engineer or as a Security Operations Center (SOC) analyst is a plus. You are a self-starter with an entrepreneurial spirit, an expert negotiator and have the ability to prioritize actions with only limited information. Our minimum requirements for this role are: • Minimum 5-7 years of experience in account management, professional services or customer service for large enterprises. • Creative problem-solver with great attention to detail. • Proactive and results-oriented, with strong prioritization skills. • Excellent verbal and written communication skills. • Demonstrated experience with network and security technologies. Desired: • BA/BS preferred. • Certifications such as CISSP, CISM or any relevant SANS GIAC. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
Alpharetta
Customer Success Manager - Comercio Exterior

Customer Success Manager - Comercio Exterior

Para ser un Customer Success Manager en Fromozz te tiene que gustar conversar con los clientes y expandir sus posibilidades de negocios internacionales. Tienes que tener muy buenas relaciones interpersonales y ser capaz de visualizar formas de trabajar y nuevas posibilidades en las que todos ganen. Tienes que explorar al máximo tus habilidades de consultor o consultora y aplicarlas creativamente. Responsabilidades Ser el dueño de la relación con tus clientes, eso incluye: aumentar su adopción, asegurar retención y satisfacción. Establecer una relación estratégica y de confianza con cada cliente asignado Desarrollar y nutrir a los clientes con posibilidades nuevas que entrega Fromozz. Trabajar con los clientes para establecer metas y otros indicadores además de apoyarlos en cumplir esas metas Identificar y desarrollar oportunidades de negocio de venta cruzada y venta incremental. Administrar el escalamiento de requerimientos. Calificaciones Experiencia previa en ventas, satisfacción de clientes, adopción de canales nuevos o retención de clientes. Habilidad para desarrollar continuamente valor para los clientes usando Fromozz. Alguna historia trabajando con retailers y grandes clientes. Impecable capacidad de comunicación escrita y verbal. Analitico y sistemático en el desarrollo de los clientes. Autónomo luego de el suficiente entrenamiento. Tiene flexibilidad para ajustar sus prioridades en forma dinámica. Requerimientos 2+ años de experiencia relevante con retailers o FMCG. Experiencia en el uso de CRM Conocimiento de Office Experiencia demostrable cerrando negocios es un plus. Puede ser hombre o mujer Fecha de contratación: 28/11/2016 Cantidad de vacantes: 2 Años de experiencia: 2 Idiomas: Español, Inglés básico Disponibilidad de viajar: Si
Santiago
Virtual Customer Success Manager, Americas Region

Virtual Customer Success Manager, Americas Region

What You’ll Do As a Virtual Customer Success Manager (VCuSM) you will engage customers through regular touch points focused on the successful alignment of the customer’s strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed Customer Success Plan. This role is executed in close alignment with Cisco Sales and Cisco Service Delivery. A typical VCuSM is assigned between 50-75 accounts at any one time but is heavily leveraged in automation and predictive analytics to maintain scale. The market is shifting towards a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In GVS & CS you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities. Who You’ll Work With You will have the opportunity to participate in Cisco innovation as we build a brand new Virtual Customer Success Management Team in RTP. You will work with some of our largest Enterprise and Mid-Market customers accelerating their time to value in the consumption of Cisco Services and Software. This is a team of highly motivated, highly passionate people who are driven by results. Along with our customers, VCuSMs will work with Partners, Field Sales, Sales Engineers and Delivery Teams to maximize customer value realization. The result of our team's success will be measured through customer health scores (value realization measurement) and lead generation through expand opportunity identification. Successful candidates will collaborate, innovate and incubate ideas that drive result and scale our business that maximizes our return on investment. Who You Are Do you have a passion to engage with customer and help them achieve outcomes from Cisco solutions? Within this Team, you can make an impact by helping customers better understand and utilize the full capabilities and features of the Services and Software they have purchased. Through consistent, process-driven engagements with customers you will gain insights into customer needs while enabling customers to identify additional solutions to help them achieve business outcomes. You will have the following Experience, Skills and Alignment: • 5-8+ years technical, business and/or sales experience working with many assigned medium to large organizations. • Executive level communication and presentation skills. • Knowledge of ROI measurements and converting Cisco solutions into customer business value messaging. • Strong awareness of Cisco, including both the company and solution offers, and general comprehension of security, collaboration and internetworking technologies. • An entrepreneurial approach to business and the ability to establish a holistic business view as it relates to the Adopt & Expand motion. • Effective organizational and time management skills to achieve scale. • Accustomed to working effectively within all levels of an organization, both internally and externally. • Ability to align Cisco Services and Software with a customer at a business level. • Skilled in leadership and influence of virtual, cross-functional teams. • Diversified customer relationship development. • Skilled at escalation and issue management and managing customer expectations. • Education or equivalent experience: 4 year higher education degree; customer service, hospitality experience. • Industry certifications a plus e.g. ITIL (Intermediate/Expert level preferred), Security, XaaS, Customer Success, etc. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
Raleigh
Global Customer Success - Partner Success Manager

Global Customer Success - Partner Success Manager

What You'll Do The Partner Success Manager (PSM) is an extended member of the Partner Sales teams focused on the helping Partner develop an ADOPT and EXPAND sales practice. This role is introduced by Cisco into its most relevant partners to drive and accelerate mutual success through an effective ADOPTION and EXPANSION of Cisco offerings around solutions, services subscriptions and software. The PSM interlocks with the Partner Integrated Sales team to drive adoption business models within the partner operating model that increases Customer  Partner  and Cisco value stack. The Partner Success Management Charter is to lead the long-term ADOPTION and EXPANSION strategies of Cisco offerings (AMP, NGFW, COLLABORATION ELA) through a three phase process (Adopt Activation, Adopt Delivery, Adopt Scale). The PSM helps Cisco partners to accelerate & monetize their planned ROI for Cisco Adoption practice investment, and improves mutual operational readiness and performance. This role is executed in close alignment with Cisco Sales. Cisco Service Delivery, & Business unit Subject Matter Expertise where necessary. As an additional result derived from the appropriate execution of this role, a timely and expanded RENEW sales motion is facilitated to the respective Cisco Sales teams. This result also has a direct relationship to the customer achieving one of four major business outcomes including: increased revenue, decreased cost, mitigated risk, improved overall customer satisfaction. PSM’s key responsibilities & activities include:  Represent & be the expert of the Global Customer Success Portfolio & Strategy, accelerating customer time to value & expanded annuity business  Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE’s.  Delivery weekly & accurate adoption forecasts & updates to management  Interlock with Partner Integrated Sales team to drive adoption business models within partner operating model that increases partner value  Masters Adopt and Expand Playbook deliverables and executes same within targeted partners to ensure partner and end customer value and business outcomes realization. Contributes to optimization and modification of Playbook content  Executes best practices engagements with targeted partners utilizing cross functional and SME resources where applicable.  Analyze and act on Adopt and Expand triggers to support both Land and Annuity selling motions: Result would be visible growth in Adopt and Expand measurable by targeted partners as well as growth in overall sales.  Interlock with other sales, marketing, engineering, and service delivery teams to drive GCS Adopt and Expand plan and conversations with our partners  Focused on achievement of 4 major business outcomes (increased revenue, decreased cost, mitigate risk, improved customer satisfaction).  Lead to the EXPANSION of current solutions as new opportunities are identified through an intimate business relationship with the key roles of the customer.  Proactively qualify, communicate and transition the identified opportunities into Cisco Sales  Drive the successful introduction of the new solutions based on the customer expected outcomes.  Establish a common understanding with the partner for the ROI they are receiving from Cisco Solutions as the ADOPTION and EXPANSION strategy is executed.  Advocate on behalf of the Customer ensuring a superior Cisco experience. Essential Job Responsibilities • Represent and be the expert of America’s Global Customer Success Portfolio & Strategy, accelerating customer time to value and annuity sales motion. • Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE’s, and Cisco Capital counterparts. • Deliver weekly and accurate adopt & expand forecasts to management. • Meet and exceed adopt & expand targets on a weekly, monthly, quarterly and annual basis. • Utilize and maintain SFDC as opportunity management and forecasting tool. • Engage with Americas Field Marketing counterparts to create demand generation campaigns with named partner accounts to improve time to customer value and expanded pipeline week over week. • Comfortable in working in a predominantly virtual team setting, through inspirational business skills. • Develop a clear and concise understanding of the partner and/or customer needs, strategies, operational maturity and business g
Raleigh
Global Customer Success - Partner Success Manager

Global Customer Success - Partner Success Manager

The Business Entity / The Team The Partner Success Manager (PSM) is an extended member of the Partner Sales teams focused on helping the Partner develop an ADOPT and EXPAND sales practice. This role is introduced by Cisco into its most relevant partners to drive and accelerate mutual success through an effective ADOPTION and EXPANSION of Cisco offerings around solutions, services subscriptions and software. The PSM interlocks with the Partner Integrated Sales team to drive adoption business models within the partner operating model that increases Customer  Partner  and Cisco value stack. The Partner Success Management Charter is to lead the long-term ADOPTION and EXPANSION strategies of Cisco offerings through a three phase process (Adopt Activation, Adopt Delivery, Adopt Scale). The PSM helps Cisco partners to accelerate & monetize their planned ROI for Cisco Adoption practice investment, and improves mutual operational readiness and performance. This role is executed in close alignment with Cisco Sales. Cisco Service Delivery, and Business unit subject matter expertise where necessary. As an additional result derived from the appropriate execution of this role, a timely and expanded RENEW sales motion is facilitated to the respective Cisco Sales teams. This result also has a direct relationship to the customer achieving one of four major business outcomes including: increased revenue, decreased cost, mitigated risk, improved overall customer satisfaction. PSM Global Community: The PSM will be charged to document and share customer best practices with the global PSM team and implement best practices from the global community within their assigned accounts. Each PSM will be expected to build cross functional relationships within Cisco to more effectively support the customer. The PSM supports cross functional initiatives, and participates in theatre/global initiatives to drive the development of the PSM community. Key Responsibilities and Activities:  Represent & be the expert of the Global Customer Success Portfolio & Strategy, accelerating customer time to value & expanded annuity business  Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE's.  Deliver weekly & accurate adoption forecasts & updates to management  Interlock with Partner Integrated Sales team to drive adoption business models within partner operating model that increases partner value  Master Adopt and Expand Playbook deliverables and executes same within targeted partners to ensure partner and end customer value and business outcomes realization. Contributes to optimization and modification of Playbook content  Execute best practices engagements with targeted partners utilizing cross functional and SME resources where applicable.  Analyze and act on Adopt and Expand triggers to support both Land and Annuity selling motions: Result will be visible growth in Adopt and Expand measurable by targeted partners as well as growth in overall service sales.  Interlock with other sales, marketing, engineering, and service delivery teams to drive GCS Adopt and Expand plan and conversations with our partners  Focused on achievement of 4 major business outcomes (increased revenue, decreased cost, mitigate risk, improved customer satisfaction).  Lead to the EXPANSION of current solutions as new opportunities are identified through an intimate business relationship with the key roles of the customer.  Proactively qualify, communicate and transition the identified opportunities into Cisco Sales  Drive the successful introduction of the new solutions based on the customer expected outcomes.  Establish a common understanding with the partner for the ROI they are receiving from Cisco Solutions as the ADOPTION and EXPANSION strategy is executed.  Advocate on behalf of the Customer ensuring a superior Cisco experience. Essential Job Responsibilities:  Represent and be the expert of America's Global Customer Success Portfolio & Strategy, accelerating customer time to value and annuity sales motion. Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE's, and Cisco Capital counterparts.  Deliver weekly and accurate adopt & expand forecasts to management.  Meet and exceed service adopt & expand targets on a weekly, monthly, quarterly and annual basis.  Utilize and maintain SFDC as opportunity manageme
San Jose
Global Customer Success - Partner Success Manager

Global Customer Success - Partner Success Manager

What You'll Do The Partner Success Manager (PSM) is an extended member of the Partner Sales teams focused on the helping Partner develop an ADOPT and EXPAND sales practice. This role is introduced by Cisco into its most relevant partners to drive and accelerate mutual success through an effective ADOPTION and EXPANSION of Cisco offerings around solutions, services subscriptions and software. The PSM interlocks with the Partner Integrated Sales team to drive adoption business models within the partner operating model that increases Customer  Partner  and Cisco value stack. The Partner Success Management Charter is to lead the long-term ADOPTION and EXPANSION strategies of Cisco offerings (AMP, NGFW, COLLABORATION ELA) through a three phase process (Adopt Activation, Adopt Delivery, Adopt Scale). The PSM helps Cisco partners to accelerate & monetize their planned ROI for Cisco Adoption practice investment, and improves mutual operational readiness and performance. This role is executed in close alignment with Cisco Sales. Cisco Service Delivery, & Business unit Subject Matter Expertise where necessary. As an additional result derived from the appropriate execution of this role, a timely and expanded RENEW sales motion is facilitated to the respective Cisco Sales teams. This result also has a direct relationship to the customer achieving one of four major business outcomes including: increased revenue, decreased cost, mitigated risk, improved overall customer satisfaction. PSM’s key responsibilities & activities include:  Represent & be the expert of the Global Customer Success Portfolio & Strategy, accelerating customer time to value & expanded annuity business  Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE’s.  Delivery weekly & accurate adoption forecasts & updates to management  Interlock with Partner Integrated Sales team to drive adoption business models within partner operating model that increases partner value  Masters Adopt and Expand Playbook deliverables and executes same within targeted partners to ensure partner and end customer value and business outcomes realization. Contributes to optimization and modification of Playbook content  Executes best practices engagements with targeted partners utilizing cross functional and SME resources where applicable.  Analyze and act on Adopt and Expand triggers to support both Land and Annuity selling motions: Result would be visible growth in Adopt and Expand measurable by targeted partners as well as growth in overall sales.  Interlock with other sales, marketing, engineering, and service delivery teams to drive GCS Adopt and Expand plan and conversations with our partners  Focused on achievement of 4 major business outcomes (increased revenue, decreased cost, mitigate risk, improved customer satisfaction).  Lead to the EXPANSION of current solutions as new opportunities are identified through an intimate business relationship with the key roles of the customer.  Proactively qualify, communicate and transition the identified opportunities into Cisco Sales  Drive the successful introduction of the new solutions based on the customer expected outcomes.  Establish a common understanding with the partner for the ROI they are receiving from Cisco Solutions as the ADOPTION and EXPANSION strategy is executed.  Advocate on behalf of the Customer ensuring a superior Cisco experience. Essential Job Responsibilities • Represent and be the expert of America’s Global Customer Success Portfolio & Strategy, accelerating customer time to value and annuity sales motion. • Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE’s, and Cisco Capital counterparts. • Deliver weekly and accurate adopt & expand forecasts to management. • Meet and exceed adopt & expand targets on a weekly, monthly, quarterly and annual basis. • Utilize and maintain SFDC as opportunity management and forecasting tool. • Engage with Americas Field Marketing counterparts to create demand generation campaigns with named partner accounts to improve time to customer value and expanded pipeline week over week. • Comfortable in working in a predominantly virtual team setting, through inspirational business skills. • Develop a clear and concise understanding of the partner and/or customer needs, strategies, operational maturity and business g
Irvine
Sales Associate and Customer Success Representative

Sales Associate and Customer Success Representative

What You’ll Do Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' revolutionary ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, smart cities, smart cars, and everyday devices in our homes. At Cisco, that means you’ll take creative ideas from the drawing board to powerful solutions that have real world impact. You’ll interface with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. Beginning with six weeks of training designed for experienced sellers who aspire to become the next generation of sellers at Cisco, year one will be interacting with customers to drive adoption and positioning, ensuring they successfully maximize the value from our solutions throughout all stages of the Lifecycle – Plan, Build, and Manage. In year two, Associates move into a quota carrying Virtual Sales Account Manager role providing territory coverage allowing Cisco to reach more partners and customers to increase revenue. In year three, Associates begin to transition into available Field Sales roles to work the full Customer Lifecycle as a Next Generation Seller. Who You’ll Work With You are Cisco’s next generation selling machine. Join Cisco’s classically trained sales team and prepare to drive tomorrow’s customer engagement/adoption model - the future of our industry’s sales engagement. With deep product training while partnering with Systems Engineers, your class will join Cisco’s Customer Success team before proceeding into a virtual sales role that prepares you to discover, build, drive and expand opportunities with our Cisco partners and customers. You’ll be part of a team that cares about its customers, enjoys having fun, and you’ll take part in changing the lives of those in our local communities. Come prepared to be inspired. Who You Are You are self-motivated with a passion for sales. You have at least one year of direct selling experience with a proven record of success. You see yourself thriving in a fast paced highly matrixed environment. The ability to directly influence outcomes drives your performance. You have a history of strong academic performance and a 4 year degree with a GPA of 3.0 or higher. You are geographically flexible and in year three willing to take on a field sales role in a variety of locations. Authorized to work in the U.S. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We are Cisco.
North Sydney