customer success manager jobs opportunities

Customer Success Manager - Security

Customer Success Manager - Security

What You'll Do The market is shifting towards more of a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In this role you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities The Customer Success Management Charter is to lead the long-term Adoption and Expansion strategies of Cisco offerings through regular customer touch points focused on the successful alignment of the customer’s strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed Adoption Engagement Plan. Key execution of this role will result in a delighted, lifetime customer. This role is performed in close alignment with Cisco Sales and Cisco Service Delivery. Sales coverage Area European market with focus on Central region. Who You'll Work With The Customer Success Manager (CuSM) is an integral member of the Account Sales and Delivery management teams with a focus on driving Adoption of SW Subscriptions as well as identifying Expand opportunities. The focus of this role will be to drive adoption, business integration and expansion of security offers in existing security accounts. Do you have a passion to engage with customer and help them achieve outcomes from Cisco solutions? Here, you can make an impact by helping customers to better understand and utilize the full capabilities and features of the Services and Software they have purchased. Cisco Adoption scope is designed to transform how customers adopt and consume Cisco services and solutions. They will help to provide increased customer benefits through and intense focus on customer’s business outcomes. This is a key initiative for Cisco that will help customers to gain full value from what they have purchased and unlock further opportunities for engagement. Who You Are You've got 8+ years of relevant industry experience and technical expertise in Security field (CCNA/CCIE, or CISSP certification would be an advantage). You have skills of executive level communication, consultative and presentation skills are essential. MBA would be an advantage. ITIL certification beyond ITIL Foundation, ITIL Expert certification is preferred. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. #We Are Cisco #security #cisco *LI-EMEA-NH1 #GD2015
Hallbergmoos, Bayern, Germany
Customer Success Manager - Comercio Exterior

Customer Success Manager - Comercio Exterior

Para ser un Customer Success Manager en Fromozz te tiene que gustar conversar con los clientes y expandir sus posibilidades de negocios internacionales. Tienes que tener muy buenas relaciones interpersonales y ser capaz de visualizar formas de trabajar y nuevas posibilidades en las que todos ganen. Tienes que explorar al máximo tus habilidades de consultor o consultora y aplicarlas creativamente. Responsabilidades Ser el dueño de la relación con tus clientes, eso incluye: aumentar su adopción, asegurar retención y satisfacción. Establecer una relación estratégica y de confianza con cada cliente asignado Desarrollar y nutrir a los clientes con posibilidades nuevas que entrega Fromozz. Trabajar con los clientes para establecer metas y otros indicadores además de apoyarlos en cumplir esas metas Identificar y desarrollar oportunidades de negocio de venta cruzada y venta incremental. Administrar el escalamiento de requerimientos. Calificaciones Experiencia previa en ventas, satisfacción de clientes, adopción de canales nuevos o retención de clientes. Habilidad para desarrollar continuamente valor para los clientes usando Fromozz. Alguna historia trabajando con retailers y grandes clientes. Impecable capacidad de comunicación escrita y verbal. Analitico y sistemático en el desarrollo de los clientes. Autónomo luego de el suficiente entrenamiento. Tiene flexibilidad para ajustar sus prioridades en forma dinámica. Requerimientos 2+ años de experiencia relevante con retailers o FMCG. Experiencia en el uso de CRM Conocimiento de Office Experiencia demostrable cerrando negocios es un plus. Puede ser hombre o mujer Lugar de trabajo:  Santiago - La Reina, R.Metropolitana
Santiago
Customer Success Manager Security

Customer Success Manager Security

The Business Entity The market is shifting towards more of a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In this role you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities. Who You'll Work with Do you have a passion to engage with customer and help them achieve outcomes from Cisco solutions? Here, you can make an impact by helping customers to better understand and utilize the full capabilities and features of the Services and Software they have purchased. Cisco Adoption scope is designed to transform how customers adopt and consume Cisco services and solutions. They will help to provide increased customer benefits through and intense focus on customer’s business outcomes. This is a key initiative for Cisco that will help customers to gain full value from what they have purchased and unlock further opportunities for engagement. What You'll Do The current requirement for this initiative is to drive the growth of Security technologies through a Customer Success Manager based in EMEAR. The objective of this role is to start driving adoption and business integration of Security into existing accounts. There are already extensive best practices that have been developed based on market leading experience in EMEAR. This role will build upon the existing model and leverage developed practice. Key Responsibilities and Activities: 1. As the Trusted Advisor, develop and maintain long-term relationships with stakeholders in target portfolio. 2. Establish and play a fundamental part in integrating the adoption of Cisco technology into customers business processes through a comprehensive understanding of the customers’ industry business challenges and objectives and mapping of Cisco Services to address their needs. 3. Partner with the customer to establish a transformational Business Roadmap / Blueprint to ensure achievement of program goals and Effectively network an account from the C-Level down to achieve successful execution of the Blueprint. 4. Ensure that all customers derive maximum value from their investment in Cisco Security specific purchases. 5. Identify risks to the customer achieving their stated business goals and developing a risk mitigation plan. 6. Deliver successful customers to the contract renewal cycle and Identify expansion opportunities; collaborate with sales teams for growth attainment. 7. Serve as a customer advocate in driving industry best practices and contribute thought leadership and best practice around business transformation. Who You Are 1. Senior level relationship management: Establish and maintain long term C-level Relationships; Credible C-level Advisor/Coach. 2. Technology acumen: Knowledge of Cisco technology solutions especially within the Security suite. 3. Customer focus and Service Management: Focus on Customer Success. Proven track record of applying service management skills in customer engagements. 4. Strategic thinking: Strong business acumen; Think Strategically and Innovate. 5.Execution: Escalation Management; Experienced and mature decision-maker; Account portfolio planning and prioritization. 6. Communication skills: Possess excellent verbal and written communication skills; excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed. 7. Consulting skills: Ability to understand customer needs and help integrating Cisco Security solutions into customer business processes. 8. Preferred skills: Extensive relevant work experience in a management consulting firm preferred. Proven effectiveness at leading and facilitating executive workshops with Proven experience in managing large, complex project implementations; Knowledge of Cisco’s business model preferred, but not required. Qualifications 1. Postgraduate required, MBA would be an advantage. 2. Relevant technical knowledge in Security. CISSP would be an advantage. 3. 8+ years of relevant industry experience, senior management experience within a technical organization preferred. 4. ITIL certification beyond ITIL Foundation, ITIL Expert certification preferred. 5. Executive level communication, consultative and presentation skills are essential. Why Cisco We connect ever
Feltham
CSM - Customer Success Manager

CSM - Customer Success Manager

What You'll Do As a Customer Success Manager you will: Develops and maintains client opportunities and relationship programs designed to increase adoption of collaboration products including Spark, WebEx , Jabber, within existing client base. Provides customer service to affluent professional customers in order to increase client satisfaction and portfolio growth. Educates client on new products, Spark, WebEx, Jabber, or services that may enhance relationship with the client or fulfill the client's short- and long-term tele conferencing needs. Interacts with customer and functional organizations to develop specifications for Training. Usually involves extensive interaction with sales, systems engineering, product development and other members of cross-functional teams focused on the delivery of new or existing products to clients. Plans and directs schedules and budgets. Monitors the project from initiation through delivery. • Owns deployment and client acceptance of enterprise Products and Services, or system integration project or engagement. • Provides day-to-day activities between client and company personnel. • Ensures customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverables. • Typically uses more project management skills than technical skills. • Responsible for training customer on product and services as well as educating the customer on all available services within our Training Department • Organizes the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Who You'll Work With You will work with other customer success managers and different areas across Cisco's organization. Who You Are • Fluent in written and oral communication in Spanish • 5+ years of successful strategic customer account management and development within the service industry, with particular emphasis in large account management to a Fortune 500 customer base. • Proven ability to deliver a high degree of customer satisfaction through the effective implementation of services, as well as successful in scoping additional services opportunities through effective base penetration and client growth. • Leading large cross-functional teams through both direct-line and matrix management approaches for a Fortune 500 customer base (1 to 120 clients). • Prioritizing and driving multiple, complex objectives on both a single client and strategic client base as a whole. • A wide degree of creativity and latitude is expected. • May lead and direct the work of others. • 4-year college degree preferred. This position will be based in Mexico City. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
Ciudad de México
Enterprise Customer Success Manager

Enterprise Customer Success Manager

The Business Entity Cisco Collaboration is shifting to pervasive team. We are adapting our collaboration solutions to the realities of the Agile Era by creating a new workforce experience. We are tying the physical conference room with the virtual one, unlike anyone else and making it simple.Your role is critical to the success of the Enterprise team in partnering with the customer to solve their business challenges. We are a highly focused events and programs driven team that offers you many opportunities to shape what we delivery and provide and the Engineering team enables all this. The Team Do you want to be a part of a leading Customer Success team in the industry? Here your role is critical to the success of the Enterprise CS team by partnering with the customer to solve their business challenges and help them achieve their goals and outcomes. Our collaboration solutions will change the way your customer is doing business. Role & Responsibilities • Ensure proper delivery, onboarding and adoption of product and service solutions • Develop processes and procedures for customized support services based on customer’s needs • Identify need for and assist with creation of customer training and adoption • Understand customer’s internal business goals ,culture and challenges • Project manage customer facing projects and internal advanced service improvements • Engage customers and the business to understand requirements and areas for improvement. • Collaborate with other cross functional technology groups to streamline effective processes and drive continuous improvement. • Identify, build and maintain relationships with customer’s internal management • Travel to quarterly customer site visits to present operational issues/activity, customer satisfaction and gap analysis to customer and internal Cisco personnel. • Create and present quarterly reports to customers with analysis of value Cisco Collaboration solutions are providing their business Minimum Qualifications • A minimum 6 years of experience in technology industry • Strategic thinker with vision. • Ability to effectively manage account base, drive adoption, reduce churn and grow the customer base. • Ability to communicate effectively with end users, business owners, developers, engineers and various levels of management including executives • Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable outcomes. • Strong attention to detail allowing for delivery of the best possible end user experiences. • Service Management minded with strong commitment to customer service. • Demonstrates initiative and the ability to accomplish aggressive project goals when necessary • Comfortable working in a fast paced, dynamic environment and developing flexible solutions to meet evolving business requirements. • Identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams. • Some travel is required. Desired Skills • Previous Customer Success experience • A minimum 6 years of experience in technology industry • Strategic thinker with vision. • Ability to effectively manage account base and grow the accounts • Ability to communicate effectively with end users, business owners, developers, engineers and various levels of management including executives • Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable outcomes. • Strong attention to detail allowing for delivery of the best possible end user experiences. • Service Management minded with strong commitment to customer service. • Demonstrates initiative and the ability to accomplish aggressive project goals when necessary • Comfortable working in a fast paced, dynamic environment and developing flexible solutions to meet evolving business requirements. • Identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams. • Some travel is required. About Cisco The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting se
Milpitas
Virtual Customer Success Manager, Team Lead

Virtual Customer Success Manager, Team Lead

What You’ll Do As a Virtual Customer Success Manager (VCuSM) you will engage customers through regular touch points focused on the successful alignment of the customer’s strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed Customer Success Plan. This role is executed in close alignment with Cisco Sales and Cisco Service Delivery. A typical VCuSM is assigned between 50-75 accounts at any one time but is heavily leveraged in automation and predictive analytics to maintain scale. The market is shifting towards a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In GVS & CS you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities. Who You’ll Work With You will have the opportunity to participate in Cisco innovation as we build a brand new Virtual Customer Success Management Team in RTP. You will work with some of our largest Enterprise and Mid-Market customers accelerating their time to value in the consumption of Cisco Services and Software. This is a team of highly motivated, highly passionate people who are driven by results. Along with our customers, VCuSMs will work with Partners, Field Sales, Sales Engineers and Delivery Teams to maximize customer value realization. The result of our team's success will be measured through customer health scores (value realization measurement) and lead generation through expand opportunity identification. Successful candidates will collaborate, innovate and incubate ideas that drive result and scale our business that maximizes our return on investment. Who You Are Do you have a passion to engage with customer and help them achieve outcomes from Cisco solutions? Within this Team, you can make an impact by helping customers better understand and utilize the full capabilities and features of the Services and Software they have purchased. Through consistent, process-driven engagements with customers you will gain insights into customer needs while enabling customers to identify additional solutions to help them achieve business outcomes. You will have the following Experience, Skills and Alignment: • 5-8+ years technical, business and/or sales experience working with many assigned medium to large organizations. • Executive level communication and presentation skills. • Knowledge of ROI measurements and converting Cisco solutions into customer business value messaging. • Strong awareness of Cisco, including both the company and solution offers, and general comprehension of security, collaboration and internetworking technologies. • An entrepreneurial approach to business and the ability to establish a holistic business view as it relates to the Adopt & Expand motion. • Effective organizational and time management skills to achieve scale. • Accustomed to working effectively within all levels of an organization, both internally and externally. • Ability to align Cisco Services and Software with a customer at a business level. • Skilled in leadership and influence of virtual, cross-functional teams. • Diversified customer relationship development. • Skilled at escalation and issue management and managing customer expectations. • Education or equivalent experience: 4 year higher education degree; customer service, hospitality experience. • Industry certifications a plus e.g. ITIL (Intermediate/Expert level preferred), Security, XaaS, Customer Success, etc. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
Raleigh
Customer Success Manager - Comercio Exterior

Customer Success Manager - Comercio Exterior

Para ser un Customer Success Manager en Fromozz te tiene que gustar conversar con los clientes y expandir sus posibilidades de negocios internacionales. Tienes que tener muy buenas relaciones interpersonales y ser capaz de visualizar formas de trabajar y nuevas posibilidades en las que todos ganen. Tienes que explorar al máximo tus habilidades de consultor o consultora y aplicarlas creativamente. Responsabilidades Ser el dueño de la relación con tus clientes, eso incluye: aumentar su adopción, asegurar retención y satisfacción. Establecer una relación estratégica y de confianza con cada cliente asignado Desarrollar y nutrir a los clientes con posibilidades nuevas que entrega Fromozz. Trabajar con los clientes para establecer metas y otros indicadores además de apoyarlos en cumplir esas metas Identificar y desarrollar oportunidades de negocio de venta cruzada y venta incremental. Administrar el escalamiento de requerimientos. Calificaciones Experiencia previa en ventas, satisfacción de clientes, adopción de canales nuevos o retención de clientes. Habilidad para desarrollar continuamente valor para los clientes usando Fromozz. Alguna historia trabajando con retailers y grandes clientes. Impecable capacidad de comunicación escrita y verbal. Analitico y sistemático en el desarrollo de los clientes. Autónomo luego de el suficiente entrenamiento. Tiene flexibilidad para ajustar sus prioridades en forma dinámica. Requerimientos 2+ años de experiencia relevante con retailers o FMCG. Experiencia en el uso de CRM Conocimiento de Office Experiencia demostrable cerrando negocios es un plus. Puede ser hombre o mujer Fecha de contratación: 28/11/2016 Cantidad de vacantes: 2 Años de experiencia: 2 Idiomas: Español, Inglés básico Disponibilidad de viajar: Si
Santiago
Customer Success Marketing Manager - Stealthwatch/Lancope

Customer Success Marketing Manager - Stealthwatch/Lancope

Customer Success Marketing Manager- Stealthwatch/Lancope Alpharetta, Georgia, USA What You'll Do The Customer Success Marketing Manager will work with the Advanced Threat/NVE Customer Success organization and Advanced Services product managers to execute successful product launch, content and sales tool development, and promotion of Cisco advanced threat and advanced services solutions. You’ll play a crucial role ensuring the success of our largest and highest-value customers. This position focuses on outbound marketing activities spanning solution/services planning, positioning, messaging, customer success based marketing activities, sales tools/training development and delivery, as well as subject matter expertise for marketing, customer success, and thought leadership programs. Our Customer Success group has a long history of delivering outcomes beyond our customer's expectations. Our organization is rapidly growing because of the positive impact we've had on both our customers and our colleagues throughout the organization. This is a great opportunity to join a fast-growing team that is central to the success of our customers. Who You'll Work With You'll work with some of Cisco's most strategic customers and their industry-leading information security teams. You'll also work directly with our Customer Success, Product Management and Development teams to ensure that we are delivering as much value as possible for our customers. Who You Are You are passionate about the changing threat landscape and love the challenge of delivering capabilities that give our customers the edge against the adversary. You have experience with Customer Success Programs; Helping to develop, market, and execute programs that create product and services accelerated value programs for our clients. Ideally someone with 5-7 years of experience in account management, professional services or customer service for large enterprises, preferably in network and security technologies. A BA/BS degree is preferred, as well as a CISSP or CISM. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
Alpharetta
Global Customer Success - Partner Success Manager

Global Customer Success - Partner Success Manager

The Business Entity / The Team The Partner Success Manager (PSM) is an extended member of the Partner Sales teams focused on helping the Partner develop an ADOPT and EXPAND sales practice. This role is introduced by Cisco into its most relevant partners to drive and accelerate mutual success through an effective ADOPTION and EXPANSION of Cisco offerings around solutions, services subscriptions and software. The PSM interlocks with the Partner Integrated Sales team to drive adoption business models within the partner operating model that increases Customer  Partner  and Cisco value stack. The Partner Success Management Charter is to lead the long-term ADOPTION and EXPANSION strategies of Cisco offerings through a three phase process (Adopt Activation, Adopt Delivery, Adopt Scale). The PSM helps Cisco partners to accelerate & monetize their planned ROI for Cisco Adoption practice investment, and improves mutual operational readiness and performance. This role is executed in close alignment with Cisco Sales. Cisco Service Delivery, and Business unit subject matter expertise where necessary. As an additional result derived from the appropriate execution of this role, a timely and expanded RENEW sales motion is facilitated to the respective Cisco Sales teams. This result also has a direct relationship to the customer achieving one of four major business outcomes including: increased revenue, decreased cost, mitigated risk, improved overall customer satisfaction. PSM Global Community: The PSM will be charged to document and share customer best practices with the global PSM team and implement best practices from the global community within their assigned accounts. Each PSM will be expected to build cross functional relationships within Cisco to more effectively support the customer. The PSM supports cross functional initiatives, and participates in theatre/global initiatives to drive the development of the PSM community. Key Responsibilities and Activities:  Represent & be the expert of the Global Customer Success Portfolio & Strategy, accelerating customer time to value & expanded annuity business  Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE's.  Deliver weekly & accurate adoption forecasts & updates to management  Interlock with Partner Integrated Sales team to drive adoption business models within partner operating model that increases partner value  Master Adopt and Expand Playbook deliverables and executes same within targeted partners to ensure partner and end customer value and business outcomes realization. Contributes to optimization and modification of Playbook content  Execute best practices engagements with targeted partners utilizing cross functional and SME resources where applicable.  Analyze and act on Adopt and Expand triggers to support both Land and Annuity selling motions: Result will be visible growth in Adopt and Expand measurable by targeted partners as well as growth in overall service sales.  Interlock with other sales, marketing, engineering, and service delivery teams to drive GCS Adopt and Expand plan and conversations with our partners  Focused on achievement of 4 major business outcomes (increased revenue, decreased cost, mitigate risk, improved customer satisfaction).  Lead to the EXPANSION of current solutions as new opportunities are identified through an intimate business relationship with the key roles of the customer.  Proactively qualify, communicate and transition the identified opportunities into Cisco Sales  Drive the successful introduction of the new solutions based on the customer expected outcomes.  Establish a common understanding with the partner for the ROI they are receiving from Cisco Solutions as the ADOPTION and EXPANSION strategy is executed.  Advocate on behalf of the Customer ensuring a superior Cisco experience. Essential Job Responsibilities:  Represent and be the expert of America's Global Customer Success Portfolio & Strategy, accelerating customer time to value and annuity sales motion. Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE's, and Cisco Capital counterparts.  Deliver weekly and accurate adopt & expand forecasts to management.  Meet and exceed service adopt & expand targets on a weekly, monthly, quarterly and annual basis.  Utilize and maintain SFDC as opportunity manageme
San Jose
Manager, Virtual Customer Success Management Team

Manager, Virtual Customer Success Management Team

Manager, Virtual Customer Success Management Team What You'll Do The Manager of the Virtual Customer Success Team will lead the execution of the Adopt & Expand virtual charter in close alignment with Cisco sales stakeholders. This leader will ensure that execution is consistent with global standards across the virtual teams; tailored as appropriate to accommodate in-region differences including, but not limited to, customer segmentation, offer implementations, and playbook execution. This successful leader will be responsible for continuous improvement of results as well as reporting those results and business plans to key stakeholders to ensure support and alignment across the route and regional leadership team. Additional responsibilities include forecasting, pipeline management, active coaching of reps, client relationship management, client process & operations management, and project management. Average span of control is 1 Manager: 8-14 VCuSMs. Key Responsibilities and Activities: •Execute against the overall vision and strategic Adopt & Expand plan for the Virtual Customer Success Team •Ensure that teams and sales reps meet assigned performance targets each quarter leveraging incentives and spiffs as appropriate. •Build and monitor a pipeline management plan to closely monitor all performance KPIs •Overall resource management responsibility; maintain overall health of team ensuring high morale and employee satisfaction levels •Provide coaching to VCuSMs that accelerate and optimize their individual performance •Advocate innovation and effectively lead through change •Drive requirements for automation related to improved customer experience; dashboards, metrics, etc. •Provide bi-weekly metric reports for the Virtual Success Center •Ensure all customer escalations are tracked, communicated and resolved Who You'll Work With The market is shifting towards a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In GVS & CS you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities. Do you have a passion to engage with customer and help them achieve outcomes from Cisco solutions? Within the Adopt & Expand Team, you can make an impact by helping customers better understand and utilize the full capabilities and features of the Services and Software they have purchased. Through consistent, process-driven engagements with customers you will gain insights into customer needs while enabling customers to identify additional solutions to help them achieve business outcomes. Who You Are • 8+ Years of Business and Sales experience working with multiple assigned medium to large organizations. •2-3 years people management experience •Executive level communication and presentation skills. •Knowledge of ROI measurements and converting Cisco solutions into customer business value messaging. •Have direct/indirect selling experience to an end-user customer base, with demonstrated account management experience as part of previous experience •Strong business and financial acumen •Proven track record in exceeding sales quotas and targets. •Strong awareness of Cisco, including both the company and solution offers, and general comprehension of security, collaboration and internetworking technologies. •An entrepreneurial approach to business and the ability to establish a holistic business view as it relates to the Adopt & Expand motion. •Effective organizational and time management skills to achieve scale. •Accustomed to working effectively within all levels of an organization, both internally and externally. •Skilled in leadership and influence of virtual, cross-functional teams. •Skilled at escalation and issue management and managing customer expectations. •Education: PG in Business Highly Desired •Industry certifications a plus e.g. ITIL (Intermediate/Expert level preferred), Security, XaaS, Customer Success, etc. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are
Bangalore
Manager, Virtual Customer Success Management Team

Manager, Virtual Customer Success Management Team

What You'll Do The market is shifting towards a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In Global Virtual Sales & Customer Success you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities. Do you have a passion to lead a team of Virtual Customer Success Managers (VCuSMs) who engage with customers and help them achieve outcomes from Cisco solutions? Within the Adopt & Expand Team, you can make an impact by helping customers better understand and utilize the full capabilities and features of the Services and Software they have purchased. Through consistent, process-driven engagements with customers your team will gain insights into customer needs while enabling customers to identify additional solutions to help them achieve business outcomes. The Manager of the RTP Virtual Customer Success Team will lead the execution of the Adopt & Expand virtual charter in close alignment with Cisco sales stakeholders. This leader will ensure that execution is consistent with global standards across the virtual teams; tailored as appropriate to accommodate in-region differences including, but not limited to, customer segmentation, offer implementations, and playbook execution. This successful leader will be responsible for continuous improvement of results as well as reporting those results and business plans to key stakeholders to ensure support and alignment across the route and regional leadership team. Additional responsibilities include forecasting, pipeline management, active coaching of reps, client relationship management, client process & operations management, and project management. Average span of control is 1 Manager: 8-14 VCuSMs. Key Responsibilities and Activities: • Execute against the overall vision and strategic Adopt & Expand plan for the RTP Virtual Customer Success Center. • Ensure that teams and sales reps meet assigned performance targets each quarter leveraging incentives and spiffs as appropriate. • Build and monitor a pipeline management plan to closely monitor all performance KPIs • Overall resource management responsibility; maintain overall health of team ensuring high morale and employee satisfaction levels • Provide coaching to VCuSMs that accelerate and optimize their individual performance • Advocate innovation and effectively lead through change • Drive requirements for automation related to improved customer experience; dashboards, metrics, etc. • Provide bi-weekly metric reports for the Virtual Customer Success Center • Ensure all customer escalations are tracked, communicated and resolved Who You'll Work With The Global Virtual Sales and Customer Success organization is one of Cisco’s fastest growing sales teams and is the talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth.We serve our customer life-cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions. We are a dynamic and international team that brings excitement to the sales floor every single day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. Who You Are You are someone who wants to build, integrate and lead world class team. You lead by example with experience in consultative selling preferably in a technology company. If you love selling in a changing environment, you are achievement-oriented and believe in performance rewards for exceeding annual sales goals though strong collaboration with partners and internal stakeholders, we have a place for you. Required Experience, Skills and Alignment • 5-8+ years technical, business and/or sales experience working with multiple assigned medium to large organizations. • 2-3 years people management experience • Executive level communication and presentation skills. • Knowledge of ROI measurements and converting Cisco solutions into customer business value messaging. • Have direct/indirect selling experience to an end-user customer base, with demonstrated account management experience as part of previous experience • Strong business and financial acumen • Proven track record in exceeding sales quotas and targets. •
Raleigh
Sales Associate and Customer Success Representative

Sales Associate and Customer Success Representative

What You’ll Do Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' revolutionary ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, smart cities, smart cars, and everyday devices in our homes. At Cisco, that means you’ll take creative ideas from the drawing board to powerful solutions that have real world impact. You’ll interface with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. Beginning with six weeks of training designed for experienced sellers who aspire to become the next generation of sellers at Cisco, year one will be interacting with customers to drive adoption and positioning, ensuring they successfully maximize the value from our solutions throughout all stages of the Lifecycle – Plan, Build, and Manage. In year two, Associates move into a quota carrying Virtual Sales Account Manager role providing territory coverage allowing Cisco to reach more partners and customers to increase revenue. In year three, Associates begin to transition into available Field Sales roles to work the full Customer Lifecycle as a Next Generation Seller. Who You’ll Work With You are Cisco’s next generation selling machine. Join Cisco’s classically trained sales team and prepare to drive tomorrow’s customer engagement/adoption model - the future of our industry’s sales engagement. With deep product training while partnering with Systems Engineers, your class will join Cisco’s Customer Success team before proceeding into a virtual sales role that prepares you to discover, build, drive and expand opportunities with our Cisco partners and customers. You’ll be part of a team that cares about its customers, enjoys having fun, and you’ll take part in changing the lives of those in our local communities. Come prepared to be inspired. Who You Are You are self-motivated with a passion for sales. You have at least one year of direct selling experience with a proven record of success. You see yourself thriving in a fast paced highly matrixed environment. The ability to directly influence outcomes drives your performance. You have a history of strong academic performance and a 4 year degree with a GPA of 3.0 or higher. You are geographically flexible and in year three willing to take on a field sales role in a variety of locations. Authorized to work in the U.S. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We are Cisco.
North Sydney
Associate Customer Success and Sales Representative (Swiss Market)

Associate Customer Success and Sales Representative (Swiss Market)

What You’ll Do Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' revolutionary ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, smart cities, smart cars, and everyday devices in our homes. At Cisco, that means you’ll take creative ideas from the drawing board to powerful solutions that have real world impact. You’ll interface with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. Beginning with six weeks of training designed for experienced sellers who aspire to become the next generation of sellers at Cisco, year one will be interacting with customers to drive adoption and positioning, ensuring they successfully maximize the value from our solutions throughout all stages of the Lifecycle – Plan, Build, and Manage. In year two, Associates move into a quota carrying Virtual Sales Account Manager role providing territory coverage allowing Cisco to reach more partners and customers to increase revenue. In year three, Associates begin to transition into available Field Sales roles in Switzerland to work the full Customer Lifecycle as a Next Generation Seller. Who You’ll Work With You are Cisco’s next generation selling machine. Join Cisco’s classically trained sales team and prepare to drive tomorrow’s customer engagement/adoption model - the future of our industry’s sales engagement. With deep product training while partnering with Systems Engineers, your class will join Cisco’s Customer Success team before proceeding into a virtual sales role that prepares you to discover, build, drive and expand opportunities with our Cisco partners and customers. You’ll be part of a team that cares about its customers, enjoys having fun, and you’ll take part in changing the lives of those in our local communities. Come prepared to be inspired. Who You Are You are self-motivated with a passion for sales. You have at least one year of direct selling experience with a proven record of success. You see yourself thriving in a fast paced highly matrixed environment. The ability to directly influence outcomes drives your performance. You have a history of strong academic performance and a 4 year degree with a GPA of 3.0 or higher. You are geographically flexible and in year three willing to take on a field sales role in a variety of locations. You speak (Swiss) German on a native level and English fluently. Preferably you speak Italian as well. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We are Cisco.
Okres Praha-Západ
Partner Success Manager

Partner Success Manager

Partner Success Manager (PSM) The Cisco WebEx PSM is responsible for introducing, maintaining and constantly improving their assigned Partners’ ability to deliver an extremely positive customer experience for the Customers the Partner is responsible for managing. The PSM ensures that the Partners’ post-sale Customer Success practices drive a high level of customer revenue retention/renewal, Partner net new revenue growth and high levels of customer satisfaction. This role works directly with the Partner to enable them to provide a high level of support to the Partner, acting as their advocate internally within Cisco to ensure they receive what they need to be successful in delivering our Service. In this role, the PSM will work with smaller Partners, but over time we believe the candidate could grow in the role to progress to taking on more significant relationships in terms of complexity, scope and size. The PSM will also work in tandem with many cross-functional groups, internally – Partner Development Mgt., Order Processing, Provisioning, Billing and Operations. In this role, the PSM would - Manage multiple Cisco Unified Collaboration Partners • Provide engagement, enablement and basic project management to drive retention and revenue into Partners clients using Cisco WebEx. • Create and distribute best practices, design and implementation of success criteria. • Single point of post-sales support contact for partner C-level executives, dept. heads and strategic business stakeholders • Drive non-technical escalations from partner into Cisco WebEx. • Design, pitch and deliver scalable adoption programs and latest marketing materials to partners to use with end-customers. Supervision: • Minimal daily supervision required. Normally receives or requires little instruction on routine work and general instructions on new assignments or initiatives. Skills Required: • Process orientation • Strategic thinking, planning and a focus on execution • Advanced excel and CRM experience • Ability to re-prioritize as dictated by rapidly changing conditions • Basic project management skills • Basic experience of collaboration tool such as Video or Tele Conference systems • Basic understanding of Software Development LifeCycle Management (in a multi-tenant SaaS environment preferred) • Ability to work as a team member in a cross-functional matrix environment • Excellent presentation and communication skills in Native level Japanese and Business level English
Tokyo, Kanto, Japan
Client Success Manager - Uber For Business

Client Success Manager - Uber For Business

As a Client Success Manager, you will be instrumental in driving revenue-generating growth and retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Uber for Business customer base and influence internal strategy. You will work on a regional scale to grow Uber’s business, with the goal of making every trip a business trip. What you’ll do: Work with the Account Executive team to develop success plans and ensure a seamless transition from Sales to Client Success.Drive revenue for Uber for Business throughout the post-sales lifecycle: increase overall ridership and product utilization, upsell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimize churn.Meet or exceed all assigned expansion/upsell/retention revenue targets.Develop strong relationships with key clients, providing: support during initial product implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns.Return important customer data and insights to the Product team, with the goal of influencing internal strategy and securing the success of the Uber for Business customer base.Work with the Client Strategy & Success Lead to develop and iterate on a prioritization model, operational infrastructure, and internal tools and processes.Build a Client Success playbook that will be used to scale globally and train our growing team.Communicate effectively and efficiently via phone, email and in-person meetings, What you’ll need: 2-4 years of B2B client success or account management experienceProven track record of client success and consistently exceeding KPIs, revenue targets, and company goalsExcellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needsHave a competitive edge and thrive in a fast-paced team environmentStrong use of insights and confidence around data-driven decision makingAbility to problem solve, adapt, and grow quickly as we build the Client Success organizationExcellent organization, project management and time management skillsStart-up hustle Perks: Employees are given Uber credits every month.Ground floor opportunity with the team; shape the strategic direction of the company.The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.Sharp, motivated co-workers in a fun office environment.
London