customer success manager 15824895 jobs opportunities

Customer Success

Customer Success

We are looking for an amazing Customer Success folks to work closely with our customers to onboard them and leverage the capabilities of the powerful CleverTap platform. Each member of the team will contribute and execute to help our customers and improve the metrics that matter.RoleDrive the on-boarding of customers and ensure methods to measure success Drive optimization of the onboarding process to help customers onboard smoothly and quicklyDevelop an intimate understanding of your customers businessesDevelop a network of champions within each account through education, coaching and strong influencing skills Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expertCollaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals Be an expert on trends and best practices for digital marketing and analyticsEnlighten our customers with insights gleaned from their own data and industry trends Ensure customers get maximum value from CleverTap by leveraging full platform functionalityLiaison between your customers and all the internal teams Handle customer concerns with confidence, putting them at easeQualifications2-4 years Customer Success Manager or Account Manager experience, preference for marketing, agency or consulting experience Strong technical aptitude. Can confidently project manage a technical project with many moving piecesPassion for providing top-notch customer service Ability to understand what the customer really needs and why they need itCross-functional experience working across teams like product, business development, sales, and marketing
Mumbai
Customer Success Manager - Lancope

Customer Success Manager - Lancope

Customer Success Manager - Lancope Stealthwatch Alpharetta, GA What You'll Do You’ll play a crucial role ensuring the success of our largest and highest-value customers. You’ll help us cultivate relationships and improve customer engagement. As a Customer Success Manager you will work with our customers in a post-sales capacity to help them realize the full value of Cisco’s products and services and also ensure that they achieve success with their desired business goals. You’ll become a trusted advisor to our Stealthwatch and Identity Services Engine customers and become part of their Security teams. You’ll also be your customers’ advocate here within Cisco. Who You'll Work With Our Customer Success group has a long history of delivering outcomes beyond our customer’s expectations. Our organization is rapidly growing because of the positive impact we’ve had on both our customers and our colleagues throughout the organization. This is a great opportunity to join a fast-growing team that is central to the success of our customers. Who You Are You’ll work with some of Cisco’s most strategic customers and their industry-leading information security teams. You’ll also work directly with our Customer Success, Product Management and Development teams to ensure that we are delivering as much value as possible for our customers. You are passionate about the changing threat landscape and love the challenge of delivering capabilities that give our customers the edge against the adversary. You have a strong background in technical account and escalation management and are able to bring that experience to bear. You are a self-starter with an entrepreneurial spirit, an expert negotiator and have the ability to prioritize actions with only limited information. Our minimum requirements for this role are: • Minimum 5-7 years of experience in account management, professional services or enterprise customer service • Creative problem-solver with great attention to detail • Proactive and results-oriented, with strong prioritization skills • Excellent verbal and written communication skills • Demonstrated experience with network and security technologies • BA/BS preferred • Certifications such as CISSP, CISM or any relevant SANS GIAC a plus Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
Alpharetta
Customer Success Manager - Lancope

Customer Success Manager - Lancope

Customer Success Manager - Lancope Stealthwatch Alpharetta, GA What You'll Do You’ll play a crucial role ensuring the success of our largest and highest-value customers. You’ll help us cultivate relationships and improve customer engagement. As a Customer Success Manager you will work with our customers in a post-sales capacity to help them realize the full value of Cisco’s products and services and also ensure that they achieve success with their desired business goals. You’ll become a trusted advisor to our Stealthwatch and Identity Services Engine customers and become part of their Security teams. You’ll also be your customers’ advocate here within Cisco. Who You'll Work With Our Customer Success group has a long history of delivering outcomes beyond our customer’s expectations. Our organization is rapidly growing because of the positive impact we’ve had on both our customers and our colleagues throughout the organization. This is a great opportunity to join a fast-growing team that is central to the success of our customers. Who You Are You’ll work with some of Cisco’s most strategic customers and their industry-leading information security teams. You’ll also work directly with our Customer Success, Product Management and Development teams to ensure that we are delivering as much value as possible for our customers. You are passionate about the changing threat landscape and love the challenge of delivering capabilities that give our customers the edge against the adversary. You have a strong background in technical account and escalation management and are able to bring that experience to bear. You are a self-starter with an entrepreneurial spirit, an expert negotiator and have the ability to prioritize actions with only limited information. Our minimum requirements for this role are: • Minimum 5-7 years of experience in account management, professional services or enterprise customer service • Creative problem-solver with great attention to detail • Proactive and results-oriented, with strong prioritization skills • Excellent verbal and written communication skills • Demonstrated experience with network and security technologies Desired: • BA/BS preferred • Certifications such as CISSP, CISM or any relevant SANS GIAC Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
Alpharetta
Customer Success Manager Security

Customer Success Manager Security

The Business Entity The market is shifting towards more of a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In this role you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities. Team Description Do you have a passion to engage with customer and help them achieve outcomes from Cisco solutions? Here, you can make an impact by helping customers to better understand and utilize the full capabilities and features of the Services and Software they have purchased. Cisco Adoption scope is designed to transform how customers adopt and consume Cisco services and solutions. They will help to provide increased customer benefits through and intense focus on customer’s business outcomes. This is a key initiative for Cisco that will help customers to gain full value from what they have purchased and unlock further opportunities for engagement. Role & Responsibilities Scope of Role: The current requirement for this initiative is to drive the growth of Collaboration and Security technologies through a Customer Success Manager based in EMEAR. The objective of this role is to start driving adoption and business integration of Collab and Security into existing accounts. There are already extensive best practices that have been developed based on market leading experience in EMEAR. This role will build upon the existing model and leverage developed practice. Key Responsibilities and Activities: 1. As the Trusted Advisor, develop and maintain long-term relationships with stakeholders in target portfolio. 2. Establish and play a fundamental part in integrating the adoption of Cisco technology into customers business processes through a comprehensive understanding of the customers’ industry business challenges and objectives and mapping of Cisco Services to address their needs. 3. Partner with the customer to establish a transformational Business Roadmap / Blueprint to ensure achievement of program goals and Effectively network an account from the C-Level down to achieve successful execution of the Blueprint. 4. Ensure that all customers derive maximum value from their investment in Cisco Collab and Security specific purchases. 5. Identify risks to the customer achieving their stated business goals and developing a risk mitigation plan. 6. Deliver successful customers to the contract renewal cycle and Identify expansion opportunities; collaborate with sales teams for growth attainment. 7. Serve as a customer advocate in driving industry best practices and contribute thought leadership and best practice around business transformation. Sales coverage Area: Focusing primarily on the European market starting with France with high likelihood to extend to other EMEAR countries. Qualifications 1. Postgraduate required, MBA would be an advantage. 2. Relevant technical knowledge. CCNA/CCIE would be an advantage. 3. 8+ years of relevant industry experience, senior management experience within a technical organization preferred. 4. ITIL certification beyond ITIL Foundation, ITIL Expert certification preferred. 5. Executive level communication, consultative and presentation skills are essential. Skills Required 1. Senior level relationship management: Establish and maintain long term C-level Relationships; Credible C-level Advisor/Coach. 2. Technology acumen: Knowledge of Cisco technology solutions especially within the Security and Collaboration suite. 3. Customer focus and Service Management: Focus on Customer Success. Proven track record of applying service management skills in customer engagements. 4. Strategic thinking: Strong business acumen; Think Strategically and Innovate. 5.Execution: Escalation Management; Experienced and mature decision-maker; Account portfolio planning and prioritization. 6. Communication skills: Possess excellent verbal and written communication skills; excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed. 7. Consulting skills: Ability to understand customer needs and help integrating Cisco Security and Collab solutions into customer business processes. 8. Preferred skills: Extensive relevant work experience in a management consulting firm preferred. Proven
Issy-les-Moulineaux
Senior Customer Success Manager

Senior Customer Success Manager

Job DescriptionResponsibilitiesCreate a complete customer success process and team to drive retention, renewals, adoption, training, on-boarding, customer satisfaction, engagement and growth Increase customer satisfaction by understanding business needs, on-boarding and training and to facilitate additional help and resources, as applicable through the customer journey.Serve as the primary post-sales point of contact with customers. Create strong relationships and work with customers to establish and achieve critical goals, or other key performance indicators along with providing regular feedback at every step of the customer journey Track and monitor customer activity and usage patterns to identify churn risk and work proactively to eliminate churn riskAct as an escalation point for customers to drive problem resolutions in a timely and proactive manner Maintain a deep understanding of our product and industry knowledge to be able to tell customers about the most relevant features/functionality for their specific business needsServe as the voice of the customer and provide internal feedback on product improvements, feature requests and bugs. Document all communication with users and accounts accurately and in a timely manner via various tools. Ensure that issues are escalated appropriately to internal departments and management.Regularly update all training materials, resources, FAQs etc. Upsell and Upgrade Customers, as applicableRequired Experience and SkillsMinimum 5+ years of Customer Success, Account Management, Customer Service Training Past experience of setting up customer success divisionsAbility to create and manage a team of 2-3 executives Strong written and verbal communication skills with a good technical aptitudePrior Experience of working with a SaaS company is mandatory Good understanding of web applications, mobile applications and marketing tools would be preferred
Pune
Customer Success Manager

Customer Success Manager

Deliver exceptional customer experiences.Manage the post-sale relationship between Qubole and our customers by building relationships based on customer business and technology needs.Collaborate with customers to create success criteria and project plans that result in increasing value for the customer and for Qubole.Be a Qubole product expert so you can speak, and teach, intelligently on the value and usage of each part of QDS.Offer best practices to ensure ongoing success in customers big data analytics initiatives.Ensure customers are referenceable and remain Qubole customers forever.Identify opportunities with customers to expand the value that Qubole can offer, through additional use cases, departments, users, and even replacement of competitors.Work with Support and Engineering to manage key customer technical issues.Work with Product Management to represent key customer product enhancement requests.Work with sales and marketing to execute marketing and press opportunities.QUALIFICATIONS7+ years in software and/or services company working with customers in support, sales, practice or engagement management roles.Excellent communication and relationship management skills.Experience working with data warehousing, business intelligence, or big data analytics platforms.Experience and desire in learning cutting edge technology.BS degree AWS, Hadoop or other Big Data technology experience desired.We have a employee friendly work environment with liberal work from home and work related expense policy. We pride ourselves in lack of bureaucracy and delegate power and responsibility aggressively to employees. Self-Starters and those who thrive on complexity and independence love Qubole.
Bengaluru / Bangalore
Customer Success Manager

Customer Success Manager

RESPONSIBILITIESYou will be required to be involved in the entire customer lifecycle from on-boarding / pilot through the duration of their subscription period. You will identify right business use cases where whatfix can be applied and work with customers for getting them implemented ensuring measurable results.Provide proper training to improve adoption of our product. Data driven in-approach to identify usage gaps and providing solutions with measurable results.Build value-based relationships with customers ensuring that they remain Whatfix customers. Negotiating and closing renewals with existing customers.Establish deployment goals and success factors and then develop a plan to carry them out successfully. Have a strong business sense to keep looking out for new use cases and solutions using whatfix to create win-win situation with customers.Communicate and brain-storm with product team on customer feedback and help refine product roadmap. Work with marketing team to execute customer surveys, case studies, usability test etc.REQUIREMENTSExperience managing customers both large and small and knowing how and why to manage them differently. Demonstrate true passion for customers and for Customer Success.Can handle handoffs from Sales to Onboarding and from Onboarding to Customer Success. Demonstrate experience in account management and customer success, preferably for SaaS products.Strong listening and coordination skills to appreciate customers concern and work along with tech team to successfully resolve them. Should have exemplary written and verbal communication skills to work along with international customers (US, Europe etc).
Bengaluru / Bangalore
Customer Success Manager

Customer Success Manager

Become an Act-On product expert for the products technical aspects and practical business application.Manage a portfolio of customers and assure their success with our Marketing Automation software.Build strong relationships with customers to protect ongoing revenue stream, identify upsell/cross-sell opportunities and drive renewals.Receive new customers and manage them through the onboarding process to successfully adopt the Act-On service.CSM will work with customers to understand their business objectives and recommend strategies to achieve those goals.Ensure customers are successfully utilizing the software and realizing ongoing RoI.Must have the ability to quickly understand, assess, and address customers challenges and effectively work cross-functionally with Sales, Professional Services and Technical Support to provide services required to meet customer expectations.Conduct regular account reviews with customers and provide strategic inputs to optimize RoI.Contribute to Act-On Communities and Public Forums and to process improvements by bringing in new ideas and executing them.Required Skills ExperienceAt least 3 - 4 years experience working in the digital marketing space in a customer facing, key account management type role or equivalent with a track record of service excellence. (B2B and SaaS support experience is a big plus).Proven Account Management skills required in order to develop, maintain and enhance customer relationships.Excellent writing, listening, and communication skills.Excellent telephone etiquettes and ability to maintain a professional demeanour.Ability to work with technical resources and to translate technical information for presentation to clients.Must be a highly organized, self-starter that can demonstrate creativity and resourcefulness.Strong individual contributor that requires little supervision.Experience with Salesforce.com, Sugar CRM, Microsoft Dynamics, Marketing Automation software, email delivery and SEO is a big plus.Experience working with Australia customers.Flexible to work in shifts ANZ, US etc.College degree or equivalent work experience. Additional RequirementsCreative problem solver and out of the box thinkerDemonstrates entrepreneurial spirit Acts like an owner.Adept at dealing with ambiguity and high-pace, dynamic growth environmentPositive attitude and zeal to win.Highest standard of integrity, transparency and honestyStrong self-confidence, tempered by humility and profound team-player mentalitySelf-motivated, self-starter, self-learner
Bengaluru / Bangalore
Customer Success Manager - Security

Customer Success Manager - Security

What You'll Do The market is shifting towards more of a subscription economy, where the value of a customer is realized over time and customers demand tangible proof of outcomes. In this role you can change the way we engage with customers and partners. Your work will form an integral part of the end-to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities The Customer Success Management Charter is to lead the long-term Adoption and Expansion strategies of Cisco offerings through regular customer touch points focused on the successful alignment of the customer’s strategic priorities and desired business/operational outcomes; tracked and measured through a jointly developed Adoption Engagement Plan. Key execution of this role will result in a delighted, lifetime customer. This role is performed in close alignment with Cisco Sales and Cisco Service Delivery. Sales coverage Area European market with focus on Central region. Who You'll Work With The Customer Success Manager (CuSM) is an integral member of the Account Sales and Delivery management teams with a focus on driving Adoption of SW Subscriptions as well as identifying Expand opportunities. The focus of this role will be to drive adoption, business integration and expansion of security offers in existing security accounts. Do you have a passion to engage with customer and help them achieve outcomes from Cisco solutions? Here, you can make an impact by helping customers to better understand and utilize the full capabilities and features of the Services and Software they have purchased. Cisco Adoption scope is designed to transform how customers adopt and consume Cisco services and solutions. They will help to provide increased customer benefits through and intense focus on customer’s business outcomes. This is a key initiative for Cisco that will help customers to gain full value from what they have purchased and unlock further opportunities for engagement. Who You Are You've got 8+ years of relevant industry experience and technical expertise in Security field (CCNA/CCIE, or CISSP certification would be an advantage). You have skills of executive level communication, consultative and presentation skills are essential. MBA would be an advantage. ITIL certification beyond ITIL Foundation, ITIL Expert certification is preferred. Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. #We Are Cisco #security #cisco *LI-EMEA-NH1 #GD2015
Brussels
Customer Success Manager

Customer Success Manager

Deliver exceptional customer experiences.Manage the post-sale relationship between Qubole and our customers by building relationships based on customer business and technology needs.Collaborate with customers to create success criteria and project plans that result in increasing value for the customer and for Qubole.Be a Qubole product expert so you can speak, and teach, intelligently on the value and usage of each part of QDS.Offer best practices to ensure ongoing success in customers big data analytics initiatives.Ensure customers are referenceable and remain Qubole customers forever.Identify opportunities with customers to expand the value that Qubole can offer, through additional use cases, departments, users, and even replacement of competitors.Work with Support and Engineering to manage key customer technical issues.Work with Product Management to represent key customer product enhancement requests.Work with sales and marketing to execute marketing and press opportunities.QUALIFICATIONS7+ years in software and/or services company working with customers in support, sales, practice or engagement management roles.Excellent communication and relationship management skills.Experience working with data warehousing, business intelligence, or big data analytics platforms.Experience and desire in learning cutting edge technology.BS degree AWS, Hadoop or other Big Data technology experience desired.
Bengaluru / Bangalore
Customer Success Manager

Customer Success Manager

1-3 of experience of working in a Social Media / CRM / Marketing / Data Analysis roleExperience of working within the Hospitality/retail market.Experience of dealing with customer and or transactional data sets.Creating customer driven, targeted campaigns on Social Media and other online platforms, Project Management / Campaign Management tool experience.Ability to produce reports and presentations to explain insights and results to marketing professionals.Excellent personal presentation and communication skills.Comfortable dealing with customers at all levels.Intelligent, ambitious, motivated to exceed expectations.Strong analytical, technical and mathematical abilities.Mandatory Skills Ability to understand client requirements (both on the technical aspects and on expectations from the Marketing teams) and to communicate clearly with different audiences.Ability to coordinate with different teams (internal external), follow up on activities and timelines, solution oriented.Strong client servicing skillsAbility for ideating and creating targeted buckets and modifying the questionnaire to create additional data buckets.Understanding of Social Media / CRM, campaigns and marketing planning. Strong attention to detail to ensure the highest quality output.Prioritizes workload and meets deadlines for a variety of marketing deliverablesAccountable for up sell and increase the revenue per customer along with the account manager for the customers
Bengaluru / Bangalore