"SERVICE ■ CUSTOMER ■ Get It To-Get-Her" Ben Pinto
Nordstrom rule #1 'Use good judgment in all situations.'
Nordstrom rule #2 'There are no other rules.'
Every employee at Disney is a 'Cast Member.'
There are two VICES in the company.
1) the customer serVICE department
2) the VICE President
Ask #2 to close #1 and promote every employee to 'customer representative.' - Ben Pinto on beBee