Reputation Management 101
As a business, your customer reviews are your bread and butter. You can spend your entire marketing budget on paid advertising, but none will do as effective job as a positive customer review. And you can take pride in them, as each review is well-deserved and hard-earned.
But what if you receive a negative review? No matter how conscientious you are as a business, and how careful you are to always do right by your clients, an unhappy customer becomes more inevitable the longer you are in business. So it's not a matter of if you get a bad review, but when.
Fortunately, a poor customer review is not the end of the world. As much as they can sting, you as an individual and as a business can bounce back from them.
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