Dorothy Dalton en Women in Leadership, Directors and Executives, HR Recruiters Talent Management Strategy • Deep experience in talent management, training coaching and executive search. 3/7/2016 · 3 min de lectura · 1,0K

Should voice calls make a come-back?

 The place of voice calls in our working lives

Should voice calls make a come-back?

Let's start with the shock. The other day my land line rang. I almost jumped out of my skin. My first thought was that there was a family emergency. Who else would call without an appointment during the day? My pulse had actually quickened.

I then realised that I rarely receive, or make, any unscheduled telephone calls any more. It hasn't been a conscious decision, I wasn't even aware of it, it was just a pattern that has emerged gradually over time. Most of my communications now come via email, or messages from other social media platforms, or scheduled online calls on Skype and conference calls.

Research from the Radicati Group, specialists in technology market research tell us that in 2014, 108.7 billion emails were sent every day. We all feel as though we get our unfair share of those, especially into our spam folders. Even with the increase in smart phones they are not being used for phoning. "Voice calls" as they are seemingly now labelled, are on the decline and have been for some time. 50 billion  WhatsApp messages are sent per day, in addition to regular texts. This preference for texting is leading to what a doctor friend describes as a spike in, "numb thumb " to use the vernacular, and other repetitive stress injuries to the hands and wrists. 

The phone call has gone the way of the hand written letter.

The conversations

The first conversation was with a fellow business school coach and senior H.R. professional,