The Grand Master
Suppose you had to be given the position as manager of a Retail Store part of a larger conglomerate what immediate changes will you make upon taking such a position? The word management mean changes. There are people who take over business institutions and follow in the path of their predecessors. That approach to business should be made obsolete. Before assuming responsibility, the proposed BOSS should visit the establishment at least two weeks prior to assuming responsibility. Considerable period of time should be spent associating with associates listening to their concerns and changes they would like to see happen. If the operation has multiple shifts arrangement should be made to visit each shift. In preparation for the take over the proposed BOSS will create a Structured Analysis Chart. A structured Analysis Chart will outline the physical structure of the store. It would detail all the departments, shelving units, and merchandizing space. This is important when it comes to price labeling so that shelves items have adequate space. After the Structured Analysis phase the boss will resort to the most important phase called the Analytical Phase or Analytical Structure. Analytical structure deals with training and qualification of associates within the outlet. Associates must be trained to be able to offer effective, professional, and efficient services. Analytical Analysis will identify the various areas training needed. It must include Vendor Training. There must be great cooperation between Vendors and suppliers. Vendors must help in the training of associates by providing them with full knowledge of their products. Vendors should have demonstration and small expos of their products. The BOSS in order to be successful must have a qualified managerial staff. Management training is paramount and very important. Management should be of a high caliber and standard. If there are deficiencies in management, training arrangement should be made with an Institute of Higher Learning in offering Continuing Education Classes. Continuing educational Classes have duration periods between 6 -8 weeks, 1 -2 nights per week. Associates will meet members of their peers and exchange great ideas under the leadership of a College Instructor. Other things the new the BOSS will be looking at is the layout and display of merchandise. Merchandise should not be displayed anywhere. Slow moving merchandise and new merchandise should be displayed in prominent positions. That also goes to seasonal items such as Halloween, Christmas, summer, etc. Inventory is the life line of all operation. Too much inventory could result in lost revenue. Organizations should also prevent having excess inventory. The life expectancy of the items could expire or the items could become defective over a period of time. Management has to know how to create that balance between inventory Demand and inventory supply. The BOSS has to know how to reach out to his customers. Demographics is every important when it comes to business. Businesses have to know who they are catering to. Understanding the demographic make-up could result into a –BRAND—which is great for any business establishment. Attention will be focused on associates customer relationship, engagement, and interaction. Customers feedback are paramount to the success of the brand. There should be modern electronic devices (APPs, Wi-Fi, tablets, IPods, scan guns) available to help customers. Associates will be properly trained to use such devices. From the Structured Analysis Phase departments will be properly marked to accommodate locations of items shown by APPs. The BOSS will resort to creating a talent group made up of associates from various departments. After this initial process the BOSS will be referred to as the GRAND MASTER.