Graham Edwards in Directors and Executives, beBee in English, Entrepreneurs Consulting Principal • GPEStratagem Sep 21, 2016 · 1 min read · 2.0K

Falling in love with Amanda Palmer a little ...

I watch TED talks regularly; I find them inspirational, thought provoking and they introduce me to people that I most likely will never meet but who say things worth listening to - I highly recommend it!

It was TED who introduced me to Amanda Palmer.

Let me back up a moment and say that way back when, like all of us, I had to make a decision as to what I would do "when I grew up". I had to decide if I wanted to travel the road of an artist or go into the sciences... ultimately I took the science route as I figured there was enough "angry young man art" already without me adding to the collection. The sciences have served me well, but I do have a great affinity for the arts in all shapes and sizes. The arts makes me whole.

Amanda Palmer is a musician (as well as a poet I suspect), so right away I have a soft spot for her... she is also tall, attractive, well spoken, daring, and original. The foundations for a crush are set, but after watching her TED talk a couple more times, checking out her web site and watching some of her music videos, it became official... I've fallen in love a little. (I've attached her TED talk so you can check it out and see for yourself.)

Falling in love with Amanda Palmer a little ...

I would like to think I do not slide into "groupie status" easily, so my "science/ business hybrid" side kicked in and I needed to discover what is really at the core of this newly minted crush. I actually do like Amanda's cabaret punk, but it turns out my crush has nothing to do with the artist per se, but actually the business woman... it's not even an aspect of any formal business perspective but more simply who she is. 

I've fallen in love with Amanda a little because she is uber-customer connected and different! 
Amanda has redefined "customer oriented" for me; in fact, I'm now throwing out the term as a part of my lexicon and using "Customer Connected". I look at my business career, as well as other businesses that believe they are guided by being customer oriented, but I dare say they are probably not... at most "transactionally efficient", and this is by no means customer connectedI dare you to look at your customer through Amanda's eyes. Look hard at what you see and decide if you are really connected. And one more thing, I get that having a bunch of drunken Germans draw on you may be hard to scale but the spirit of it most definitely isn't!

I'm was almost afraid to write the word "different" as it's a black hole for debate, definition and every philosophy ever created, so in the context of my crush I will say that Amanda being different allows her to see the status quo and say, "why do we have to do it that way" and "the way I see it, it needs to change for success"... different allows her to drive change

"Different" is that Change Agent people whisper about, and that is what Amanda Palmer is.

There you have it, someone who truly connects with the customer, as well as who can see past the current situation to change the game.How can a person not fall in love a little?


PS: Amanda, if you ever read this know there is a couch at my place with your name on it. Bring Neil too, as I like the way he writes.

Graham Edwards Sep 22, 2016 · #14

#8 This is a great video @Jena Ball. Thanks for sharing!

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Graham Edwards Sep 22, 2016 · #13

#7 Thanks for the comment @Henri Galvão. I think you are right it is a life philosophy and easy for her... I don't think letting a bunch of people write all over you is something everyone would do. I definitely think looking to create real connection is something to emulate!

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Graham Edwards Sep 22, 2016 · #12

#4 @Jena Ball you have me blushing... in a manly way of course. : )

Graham Edwards Sep 22, 2016 · #11

#4 Thanks for the comment @Jena Ball. I also like how Amanda operates.... I find her a great inspiration !

Graham Edwards Sep 22, 2016 · #10

#1 Thanks for the comment @Renée Cormier. Different is where all the fun is.

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Henri Galvão Sep 22, 2016 · #9

#8 cool video, thanks! I'd never heard of this initiative. But it certainly makes as much sense as free hugs!

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Jena Ball Sep 21, 2016 · #8

#7 Yes, it takes a very special person to really drop the walls like that and "see" people. Have you heard of Urban Confessional? Watch this. It's amazing:

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Henri Galvão Sep 21, 2016 · #7

Great text, and indeed, there's quite a distance from being customer oriented to being customer connected. It's interesting because nowadays it's not hard to see many independent musicians who try to emulate Amanda's sense of connection with an audience (after all, it made her some good money on Kickstarter, right?) But I don't see anyone who does it so apparently effortlessly as she. It feels like that's really her life philosophy, and not simply the way she conducts business.

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