Hassan Sabra in Bartatine Assistant restaurant manager Jan 20, 2020 · 3 min read · ~10

Hassan Sabra Leba

Hassan Sabra

Lebanon, Beirut

Salim Salam, Burj Abou Haydar

Telephone +96171 92 94 93 - +961 78 84 12 32

http://sabrahassan06@gmail.com

CAREER OBJECTIVE

To pursue a career that would utilized my experience not only in my field of expertise but in a wide group of work revelation. Also, to use my abilities to deal with people of different background in the best way I can. I’m also looking forward to learning new technologies and methodologies in the different business nature, to enter a field that would enable for me to place into good uses the acquired knowledge that I have obtained throughout the years of my working experiences and open for new challenges.

Education

TS3, finance and banking

CMC College of Beirut -Lebanon. Graduated, July 2010

Bachelor, finance and banking Graduated, June 2007

Foyer de la providence -Beirut-Lebanon.

Professional Qualifications and Affiliations

 Having a hands-on attitude to all work related and managerial issues.

 Approachable with a friendly outgoing personality.

 Extensive PC skills including MS Outlook, MS Word, and MS Excel.

 Physically fit and able to stand and walk for long periods of time

 Trustworthy and able to work in total confidence.

 Ability to work positively with others.

 Willingness to learn new skills.

 Logical, passionate and determined when approaching problems.

Leadership & Managerial attributes

 Capable of understanding detailed business process and procedures.

 Ability to work under pressure and meet targets.

 Able to build a working atmosphere that has energy, vitality and fun.

 Having a methodical & organized approach to work at both individual & team level.

 Writing accurate reports through the detailed analysis of data.

 Assisting with analyzing sales figures to help future sales figures.

 Monitoring the campaigns of local competitors.

Critical competencies, skills and Abilities

 Strong interpersonal skills required to deal effectively with employees and customers,

 Strong ability to remain calm and solve unexpected problems

 Excellent communication skills, both in person and in writing,

 Strong self-discipline skills required to work long hours when necessary depending on the operation and business needs,

 Strong and well organizational skills,

 Able to handle pressure without letting it detract from the quality of work, Dependable and able to act with discretion,

 Twelve years’ experience in the food sector and customers service.

Work Experience

Reem Al Bawadi (January 2018 to till October 2019)

Dubai, United Arab Emirates

Assistant Manager.

 Supervise employees to ensure company is represented well

 Assign tasks to employees to keep business running smoothly

 Create working schedule so employees know when they have to work

 Recruit, interview and train new employees by focusing on necessary skills for the job

 Assist customers if they have concerns, questions or complaints to keep them happy

 Motivate employees to succeed and improve in order to bring customer service to a higher level

 Explore opportunities to add value to the job and recommend changes to the manager

 Assist manager as necessary

 Stay up-to-date on industry by reading publications, taking advantage of educational opportunities and maintaining personal networks

 Make orders to ensure office is always properly stocked

Leila Min Lebnen (January 2009 to August 2017)

Dubai, United Arab Emirates

 Leila min lebnen Restaurant ( 2009 -2011) – Floor Manager ( Lebanon )

 Leila min lebnen Mirdif City Center (2012 – 2014) – Assistant Manager ( Dubai )

 Leila min lebnen Boulevard (2015 – 2017) – Branch Manager ( Dubai )

Floor Manger

 Lead the floor team to ensure the store is operating in an efficient, safe and legal manner and offering excellent customer service.

 Organising the weekly staff rota.

 Always on the shop floor to ensure the team is functioning to the best of their ability.

 Liaising with customers and addressing any issues they may raise.

 Monitoring stock levels and placing orders with Head Office when stock runs low.

 Utilising reporting tools available to shape commercial decisions which will benefit the customer and store.

 Participating in the hiring and training of new staff.

 Ensuring the store showcases brands in the best possible way.

 Creating a fun and aspirational in-store atmosphere that encourages customers to shop at the store.

 Covering for the store manager in their absence.

 Setting team targets and chairing morning meetings.

 Sets staff work schedules and monitors staff performance at all times.

 Opening new branches and Franchises and set up the restaurants

 Controls inventory, monitors revenues and modifies procedures and prices.

 Arrange for maintenance and repair of equipment and other services,

 Maintaining high standards of quality control, hygiene, and health and safety.

 Checking stock levels and ordering supplies.

 Preparing cash drawers and providing petty cash as required.

 Helping in any area of the restaurant when circumstances dictate.

 Organizing and supervising the shifts

Assistant Manager

 Ensuring that all work is carried out to the highest standards.

 Experience of leading multi-discipline teams and working with external bodies.

 Developing and motivating teams to do better.

 Always driving for continuous improvement of performance.

 Ability to handle emergency situations as they arise.

 Able to deputies in a manager’s absence.

 Handling customer complaints and resolving issues that employees are not authorised to handle on their own

 Dealing with schedule changes, employee call-ins, and other staffing issues

 Filling in for absent employees as needed to ensure smooth operation of the business

 Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks

 Delegating tasks to employees

 Leading training classes or providing one-on-one training to employees

 Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly

 Resolving disputes between employees

 Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment

 Motivating employees to perform well

 Maintaining a safe and clean work environment

 Training employees in proper safety procedures and providing training updates as needed.

Branch Manager.

 Taking responsibility for the business performance of the restaurant.

 Analyzing and planning restaurant sales levels and profitability.

 Organizing marketing activities, such as promotional events and discount schemes.

 Preparing reports at the end of the shift/week, including staff control, food control and sales.

 Creating and executing plans for department sales, profit and staff development.

 Setting budgets and/or agreeing them with senior management.

 Planning and coordinating menus.

 Opening new branches and Franchises and set up the restaurants

 Coordinating the entire operation of the restaurant during scheduled shifts.

 Managing staff and providing them with feedback.

 Responding to customer complaints.

 Ensuring that all employees adhere to the company's uniform standards.

 Meeting and greeting customers and organizing table reservations.

 Recruiting, training and motivating staff.

Training and Achievements

 The self-task and The Team Management Training.

 Interviewing skills training.

 Food Safety & hygiene training (Boecker Food Safety),

 The Emotional Intelligence Basics Training.

 The Effective and Constructive Communication Training.

 Handling customer Complaint.

 Customer service training.

 Exceptional dining service training.