Jacob Molz en Customer Experience, Software Director, Marketing & Sales Operations • 24/7 Software Hace 6 d · 3 min de lectura · ~100

4 PARTS OF A PLATFORM TO ENHANCE CUSTOMER EXPERIENCE (EVERY DAY)

4 PARTS OF A PLATFORM TO ENHANCE CUSTOMER EXPERIENCE (EVERY DAY)

It’s 9:00 AM and you've been on your property since 6:30 AM.

Today’s tasks are already taking a toll on you mentally and physically.

You’re tired and stressed out.

Now, you’re shifting your focus to delivering a break-even customer experience.

Wait, break even?

Yes, you’re working tirelessly for the hope that nothing goes wrong.

That nothing happens your customers will notice.

That’d be a good day for you.

That’s not what we like to hear.

We understand that delivering an extraordinary customer experience might not always be at the top of your list.

We get it; you are overwhelmed with all of your responsibilities.

But, here’s the thing – your customers keep your lights on and doors open.

Customer experience should always be your #1 priority.

Today, we want to help you improve your capabilities, so you can focus on your customers before anything else.

PROACTIVELY ENHANCE THE CUSTOMER EXPERIENCE EACH DAY

All the responsibilities you have to juggle every day add up quickly.

It doesn't seem to matter how focused on coordination you are; some problems get out of control with no end in sight.

Before, during, and after your day you are spending every moment of your time chasing calls and cleaning up the aftermath.

Rather than sweating over the need to thwart existing hazards – let's get proactive.

It sure is a challenge to break even on customer experience.

But we’ve got the operations management software you need to step your game up.

Together, the four parts of a platform we’re discussing today allow you to deliver an enhanced customer experience every day.

You will soon become the customer experience hero everyone’s been waiting for impatiently.

No more break-even experiences.

It’s about delivering a customer experience that’ll give you raving customers – each and every day.

You want customers that’ll gladly return to your property, and then get excited about coming back often.

Are we right?!

YOUR NEW ABILITIES – UNIFIED

These four parts of an operations management platform will help you give a customer experience worth raving about.

Social media feeds will be going off the charts with remarkable feedback about the customer experience at your property.

  • Text Communication
  • Incident Management
  • Customer Reques