Jacob Molz en Incident Management, Software Director, Marketing & Sales Operations • 24/7 Software 9/2/2018 · 2 min de lectura · ~100

CAN YOUR INCIDENT MANAGEMENT SYSTEM DO THIS ONE THING?

CAN YOUR INCIDENT MANAGEMENT SYSTEM DO THIS ONE THING?

An incident management system (IMS) can do a lot for you.

Whether you're charged with running a large-scale event or one million square foot property, an incident management solution helps you scale operations.

Well, the right IMS can.

There are plenty of systems in the marketplace.

Some are effective; some are not.

Yes, you’ll find a number of solutions providers that claim to possess the functionality required to do your job, only to see you’ve been misled.

There’s a good chance the software provider hasn’t spent enough time with industry professionals to develop a solution for your operation.

Here’s the thing:

We’ve gained some data over the years from industry experts like yourself, so we know the time, energy, and listening power it takes to design and develop software you’ll get real value from every day.

During this process, interesting revelations have surfaced.

Fundamentally, the most valuable piece of an IMS to the experts is if the system is able to help operations, inclusive of staff, perform proactively.

So, can your system help you effectively and efficiently create order throughout your property?

WHY CREATING ORDER IS A HOLISTIC APPROACH

Ask yourself, can your system create order?

Let’s break this down to get some perspective on the subject.

There are different moving parts that make up a system, whether useful or not.

Each part can be valuable (or not) on its own.

As a collective, though, how does each perform when working to create order on your property?

  • Do you find the solution to be lacking?
  • Do you find your ability to mitigate incidents, communicate with staff, or handle your property’s operation, limiting?

It’s frustrating, right?

You think you have a system with “advanced” functionality, and while separately these functions are great…but when it’s ‘game time,’ it isn’t useful and lacks functionality.

That’s not Proactive Operations.

That’s why you need an incident management system designed, developed, and continuously enhanced to create order.

One based on the needs of your industry, profession, and operation.

Think about it.

For your operation, you have a team of people, right?

Personnel and departments might vary from Conferences to Healthcare to Entertainment to Security Services.

You could staff the following:

  • Police
  • Fire Rescue
  • Security
  • Parking Operations
  • Information Technology
  • Engineering/Facility Maintenance
  • Housekeeping
  • Concessions