Jacob Molz en Software Director, Marketing & Sales Operations • 24/7 Software 14/9/2017 · 3 min de lectura · ~100

Incident Management Mobile Apps Help Clear Communication Channels

Incident Management Mobile Apps Help Clear Communication Channels

Your experience in Proactive Operations got you this job.

You landed a Director position at your new property.

You’re charged with employing Proactive Operations here.

But, you’re not sure what to expect.

Fifty minutes before today’s event starts, calls start coming in through your incident management system and radio.

You notice something unusual.

At first, you wait for a little to diagnose the issue.

But then more calls come in.

This property has many more incidents than your former property, but they use the same resources.

They only use radios.

It’s time to change your approach.

You know you’ve got to deploy incident management mobile apps – and it has to be done today.

So, is your incident management affected by the lack of proactive communication?

I Need You to Repeat That, Please.

Your event begins as usual.

The calls will start coming into the command center one after another.

From lost items to wet spills to fights in the parking lot, you know what to expect.

But, these calls can eventually bottleneck your operation.

You have calls coming into the command center without any signs of slowing down.

Your staff works diligently to communicate the details of these incidents through their radios.

  • “Matt, where’s the guy smoking again?”
  • “Sam, which seat did you say? I need you to repeat that, please.”
  • “All, a lady in Section 115 is having chest pains. We need medical over there now.”

Incident management goes beyond reporting.

Your team is required to communicate, coordinate, and resolve incidents promptly.

To expect your team to be able to accomplish adequate response and resolution of incidents with only radio communication is not realistic.

It’s obvious; your staff is bottlenecked from too many incidents with no way to communicate their details, status, or resolution efficiently.

  • Your operation must have effective communication between you, supervisors, and staff.
  • Your employees must clearly understand what to complete and how to capture accurate documentation in the midst of many moving parts.

You have significant drawbacks if neither of these concerns is under control.

Keep reading; because these deficiencies must be addressed.