Jennifer Leach-Trask en Leadership, Professions, Workers, Careers, Entrepreneurs President • Jennifer Grant International 8/11/2018 · 2 min de lectura · 2,2K




It wasn’t so long ago that good manners and etiquette were co-equal with other topics in training young people to be successful adults. These days, however, such learned virtues seem to have deteriorated to an alarming degree.

The philosophy of etiquette is timeless and everlasting, whereas manners, the way we live out the code of behaviour of etiquette, are ever changing. Manners, by their very nature, adapt to time. While today’s manners are often situational, tailored to particular circumstances and the expectations of those around us, they remain a combination of common sense, generosity of spirit, and a few specific guidelines or fluid ‘rules’ that help us interact in a thoughtful manner. Manners are an art -- a sign of courtesy, respect and professionalism -- and having them will go a long way toward increasing your success in the real world. 

I could write a book on how to apply manners in your professional and personal world but in respect of your time, I will share these few suggestions:

Always use a Surname (Mr., Sir, Ms., Miss and Mrs.)
No matter how well you know a person, addressing someone as “Mr." or "Ms.,"  displays respect and conveys that you are there to serve.

Use “Yes Sir” and “No Sir” or “Yes Ma’am” and “No Ma’am
We have become a culture that nearly completely disregards all formality. If a person is buying a product or service from you, his or her position must be elevated, regardless of age. As the buyer, the customer is in an authority position and you are the servant. You are not equals, saying “yes sir’ and “no sir” establishes that you know your role. 

“My Pleasure”
Rather than responding to a customer request with “no problem,” an enthusiastic "my pleasure" better conveys your level of willingness to assist.

“Thank you for Your Time”
Time is valuable for everyone. Thank your customer for his or her time before you start your interaction and then thank them again at the end of your engagement. Never say "I don't want to waste your time or mine." Your time is not important; the customer’s time is.

Don’t Interrupt (under any circumstances)
We often make the mistake of listening to respond rather than to understand. Make understanding your priority. Interrupting is a sign of disrespect and never improves your relationship.

Show Respect and  Acknowledgement
Before you respond to a customer about anything, actually acknowledge them by saying:  "Thank you for telling me that and I agree with you." Just listening without really mirroring the communication causes the buyer to feel unheard and disrespected.

Be Present
Texting, answering calls and doing other things while working with a customer is not multitasking; it’s multi-rudeness and it will cost you multi-millions. Give the person in front of you your full attention.

Say Thank You as Many Times as You Can
You can never thank your customer enough. Use every medium possible to show thanks. Text him or her ten seconds after your engagement, then call or email to say thank you. Follow up is a very powerful influence for future sales and building a trusting relationship.

Excuse Me Goes a Long Way
This is just simple common sense. If you’re reaching in front of someone or cutting into his or her physical space, acknowledge it with “excuse me.” It’s respectful. Also, if you enter a room while people are speaking, it’s a polite way to get acknowledged and get your questions answered quickly.

Hold a Door Open
Never be the first person through the door. Hold a door for any and all people, no matter who they are. Holding a door for a stranger is an act of kindness.

Always ‘Be Happy’ to Find the Answer
It's unprofessional to say "I don't know" and more importantly, it is poor manners, even if it's true. “I don't know” could sound like you don't care. Respond with, “Great question, I will do my best to find out for you.” 

And lastly, “It’s an honour ( a privilege or a pleasure) to work with you.”
Go out of your way to show appreciation and make your customer feel important. If you can't communicate this with sincerity, ask someone else to work with the customer.

In our world of hustle, money and economics, great manners are rewarded and bad manners are punished. Look at the people earning big money and you will see them making business manners a competitive habit. Jennifer Grant International has a wide variety of Business Etiquette seminars, workshops and presentations. Call us today for a courtesy consultation, we would be pleased to work with you.

Claire L Cardwell 17/11/2018 · #20

@Jennifer Leach-Trask - oops nearly took over the thread - sorry!

Claire L Cardwell 17/11/2018 · #17

#16 @Chris 🐝 Guest - in my final years of school in Brighton, I became a bit of a 'beatnik' poet, I would read Jean Paul Sartre (La Nausee (Nausea) was my favourite) along with Jack Kerouac's 'On the Road'. I would write bad poetry on the beach and drink vodka or gin.

Chris 🐝 Guest 14/11/2018 · #16

#15 Some girls rode horses and always stayed at home,
but the Boarding School girls loved the Rolling Stones ...:) @Claire L Cardwell

+1 +1
Claire L Cardwell 14/11/2018 · #15

@Jennifer Leach-Trask - I am late to make a comment on your post, I have always believed in good manners, holding doors open for people behind me etc. etc., it's really a consideration for other people, something my Mother, Father and Grandmother spent years instilling in me.
I didn't attend a Catholic Boarding School, but 2 'High Church' Protestant all girls boarding schools. We were very naughty, but mainly in 'mufti' and well 'off campus'. Norwegian Season in Brighton was great!

Chris 🐝 Guest 14/11/2018 · #14

Some great advice on (what should be) an everlasting attribute - thank you for your time and efforts ma'am @Jennifer Leach-Trask :)

+1 +1
Jennifer Leach-Trask 13/11/2018 · #13

#4 Dear @ Thank you for reading and commenting on my buzz. You are so right about how much the manners pendulum has swung on Social Media. A sad testament of our times.

+1 +1
Jennifer Leach-Trask 13/11/2018 · #12

#3 Dear @Franci🐝Eugenia Hoffman, beBee Brand Ambassador, thank you for reading my buzz. I feel glad to have grown up in an era where manners were and still are important. I can tell that you do too. Let us continue to set an example and carry the etiquette torch proudly. Cheers Jennifer

+1 +1
Jennifer Leach-Trask 13/11/2018 · #11

#6 Dear, the nuns were all wrong, you have beautiful penmanship. I was also raised as a Catholic and spent several years in an all-girls boarding school. Alas, I was too busy getting up to mischief ( throwing rolls of toilet paper out the dorm windows on the 10th floor) and putting dead fish under the covers of girls that were mean to us nice girls. Whatever you write is never too much information and thank you for your commendation on my buzz.

+1 +1