The 'Right' Thing
1967 was an exciting time for Canada
We were celebrating our 100th birthday, which for many countries, wasn’t that old, but for us it was monumental.
Everybody got in on the party.
Bobby Gimby’s song ‘Canada’ turned into the most insidious earworm in Canadian history. (For those of you Canadians alive with any kind of cognitive memory in 1967, here is the song in all its glory).
The bright minds of the day were even able to arrange to host the World’s Fair – Expo 67 in Montreal that year.
The whole point of a World’s Fair, aside from the party, is to showcase the wonder of the world, and to look forward to the future.
The centerpiece of Expo 67 was a geodesic dome, called the biosphere.
Aside from being the result of some very confusing mathematics, it represented a different way to look at architecture.
The geodesic dome was the brainchild of an architect named R. Buckminster Fuller, or ‘Bucky’ for short.
In my young mind (I was just a whelp then), the dome was one of the coolest things I had ever seen.
I decided that Bucky was brilliant.
Skip along a few years.
I was a bit more than a whelp. I was a wet behind the ears kid working in an engineering office, getting frustrated that while we were designing things and systems to keep people safe, people were bypassing our systems.
It was frustrating.
People weren’t stupid. We weren’t stupid.
But for some reason, they weren’t doing it the ‘right’ way.
They were doing the ‘wrong’ things.
They weren’t benefiting from our brilliance. (Okay, I was a bit cocky too.)
So we continued to get frustrated.
Until…
One day, I came across a quote attributed to someone named R. Buckminster Fuller.
Perhaps it was because the quote came from a hero that I paid attention, but the more I thought about it, the more brilliance I saw in that quote.
The few words in that had the power to change my perspective, as well as influence practically every design decision I’ve made since then.
They have influenced how I approach leadership.
They come to mind every time people bypass the ‘system’.
Interested?
Bucky, in all his brilliance said:
“Don’t expect people to do the ‘right’ thing...
What YOU have to do, is make the ‘right’ thing the easiest thing to do.”
Of course... People, like water will take the path of least resistance.
If you design systems that re too complex, they will find a way to creatively bypass them, or not use them at all.
If you create rules that are onerous or (let's face it) stupid, then don't be surprised if people don't obey them.
Find a way to make the 'right' thing, the easiest thing to do.
For me, it also showed the phenomenal power of well-chosen words to influence people.
Think about that the next time you want to influence others to do the ‘right’ thing.
Make it easy.
_________________________________________________________________________
Image Credits:
Portrait By en:User:Edgy01 (Dan Lindsay) - Own work, CC BY 3.0, https://commons.wikimedia.org/w/index.php?curid=21923730
Biosphere – Expo 67 By Cédric THÉVENET, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=95030
About the Author:
I’m the Chief Information Officer for Appleby College, in Oakville, Ontario Canada, where my team is transforming the delivery of education through innovative application of technology.
I'm convinced that IT leadership needs to dramatically change how IT is delivered rather than being relegated to a costly overhead department.
In addition to transforming IT in my role as CIO, I look for every opportunity to talk about this... writing, speaking and now blogging on BeBee (www.bebee.com/@kevin-pashuk) , LinkedIn, ITWorld Canada, or at TurningTechInvisible.com.
I also shoot things... with my camera. Check out my photostream at www.flickr.com/photos/kwpashuk
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Comments
Kevin Pashuk
7 years ago #16
I think Bucky would have made an exceptional Beezer Jim, when you look at his life story.
Kevin Pashuk
7 years ago #15
Okay Ken... I'm still chuckling. Didn't see that one coming.
Kevin Pashuk
7 years ago #14
I'm guessing that your daughter went to ski on the left coast... in the Rocky mountains. They have a way of getting into your very soul. Thanks for contributing another Canadian to the collection on Canucks... It's a land where most of us are from somewhere, which gives us a unique blend of cultures.
Kevin Pashuk
7 years ago #13
Thanks Franci. It's important to remember that all generalizations are dangerous (including the one I just made). The little maxim of Bucky's pertains in a general sense, not necessarily for those insidious outliers that don't want to play by anybody's rules.
Jim Murray
7 years ago #12
Ken Boddie
7 years ago #11
Paul Walters
7 years ago #10
Harvey Lloyd
7 years ago #9
Guess i went the other direction. But this point is also an excellent topic for discussion. Regulations/rules do some to get a bit unruly as time passes. What starts out as reasonable policy, if you will, ends up being the bottlenecks of tomorrow. Humans do have a very creative aspect of circumventing the system.
Kevin Pashuk
7 years ago #8
I'm likely the ugly twin... Thanks John for the comment. I'll check out the links in a bit. It appears to be our last day of the year with any semblance of nice weather in the forecast, so I'm heading out for a lunchtime walk to carpe some diem too.
Kevin Pashuk
7 years ago #7
Thanks Praveen. That little quote has guided me in several decisions over the year as I took on more and more leadership roles. I guess you could indeed say it is an abiding truth.
Kevin Pashuk
7 years ago #6
Kevin Pashuk
7 years ago #5
Thanks for commenting Harvey. The concepts in this post come from the leadership side and system designer side of my life, not the school reformist. It's about needless complexity in system, or interface design, and having people jump through hoops to get simple things done. When people 'end run' the rules you've set up, I believe that you have to look at the intent of why you created the rule in the first place.
Kevin Pashuk
7 years ago #4
Thanks David. While Bucky was a hero, I never went so far as to have a statue commissioned. I do have a friend who built an 'off-grid' geodesic dome to live in. Bucky's back story is fascinating. You would never know he had trouble with math.
Kevin Pashuk
7 years ago #3
Thanks Renée. You are so right. We often overlook things because they are simple.
Harvey Lloyd
7 years ago #2
David B. Grinberg
7 years ago #1