Liesbeth Leysen, MSc.

6 jaar geleden · 1 min. leestijd · 0 ·

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The Power Of A Simple Thank You.

The Power Of A Simple Thank You.

Bol.com, an online shop, where I am customer, surprised me this morning. They said 'thank you' in the most loving way. It all started with their email that I received a few days ago. Their creative marketing team had made a joyful story in which they celebrated my one year customer membership. It made me smile. It touched my heart. Certainly because I am a writer myself and I adore storytelling. Fact is that I was so happy with that celebration email of bol.com, that I decided to mention it on Twitter.

And see, now, this morning, their response came in the form of a sweet thank you card and a power bank. Bol.com you just won 2600 bonus points added to my heart bank account. That power bank is a sign for powerful customer relationship building. The company and especially their social media team went the extra mile to create a happy customer. Mission achieved. You won my heart and as a reward I will not only thank you but also consider you as my main choice for the next order when I need a product that you sell.


B right marketing

O pens a new world

L ove for the customer

D edication to excellence

O h what a wonderful package

T hank you is a simple message

C aring for powerful customer relationships

O h my God, that is so essential to thrive business wise

M ay all your dreams come true, bol.com, let your business soar!


This is my reply to bol.com, you just showed how to lead by example. Thank you for that. A simple gesture with a huge impact. I will never forget how you made me feel this morning. That is true power. When a business wows a customer, he or she will always return. For smaller or bigger orders. I trust that bol.com cares about my needs. The business demonstrated this with their gentle gesture. Let us all think how we can wow our customer more. The success recipe can be simple. Let us show our care for and dedication to our customers in our daily actions.

Thank you, bol.com
https://www.bol.com 


By Liesbeth Leysen

Professional Writer and Coach

Spoken version: http://vocaroo.com/i/s0XHPBpK5LCu


Company profile:

Bol.com provides online shopping. The Company offers retail sale of books, music CDs, DVDs, games, software, notebooks, electronic, and computer products and accessories. Bol.com operates in The Netherlands.
https://www.bloomberg.com/profiles/companies/3279433Z:NA-bol-com-bv


7d9483aa.jpg

Creative Commons license 3.0

"
#Twitter #bank #Power #God #hank
Commentaar

Liesbeth Leysen, MSc.

6 jaar geleden #35

#39
thank you Judy Olbrych love the way you expressed it

Liesbeth Leysen, MSc.

6 jaar geleden #34

#38
happy weekend Moi Kliniger so right!

Liesbeth Leysen, MSc.

6 jaar geleden #33

#37
well said Sandra Smith

Liesbeth Leysen, MSc.

6 jaar geleden #32

#36
well done and thank you 2

Judy Olbrych

6 jaar geleden #31

, what a lovely example of taking an extra step (or two) to delight the customer. Thank you for sharing this.

David B. Grinberg

6 jaar geleden #30

THANK YOU, Liesbeth, as always for your beautiful and brilliant blogging buzz. Yes, I love alliteration...

Liesbeth Leysen, MSc.

6 jaar geleden #29

#31
thank you Lisa \ud83d\udc1d Gallagher

Liesbeth Leysen, MSc.

6 jaar geleden #28

happy to see you smile, neighbour!

Liesbeth Leysen, MSc.

6 jaar geleden #27

#30
thank you Franci\ud83d\udc1dEugenia Hoffman, beBee Brand Ambassador!

Lisa Gallagher

6 jaar geleden #26

Very nice

Liesbeth Leysen, MSc.

6 jaar geleden #25

#28
perfect for the summer ;-) Pascal Derrien thank you!

Pascal Derrien

6 jaar geleden #24

Kool kudos :-)

Liesbeth Leysen, MSc.

6 jaar geleden #23

#21
smiling is contagious Puneet Srivastava have a great day

Liesbeth Leysen, MSc.

6 jaar geleden #22

#20
logical and true Gabriel Bazzolo!

Liesbeth Leysen, MSc.

6 jaar geleden #21

#19
egg cellent reply Lance \ud83d\udc1d Scoular!

Liesbeth Leysen, MSc.

6 jaar geleden #20

#18
happy that my post touched your heart, Ali, as a consequence, that touched my writer's heart Ali \ud83d\udc1d Anani, Brand Ambassador @beBee

Liesbeth Leysen, MSc.

6 jaar geleden #19

#17
well said Lisa Vanderburg these expressions say so much and have such a great impact!

Liesbeth Leysen, MSc.

6 jaar geleden #18

#16
thank you stephan metral \ud83d\udc1d Innovative Brand Ambassador beautiful maths formula 1 / 1 x 1000

Lance 🐝 Scoular

6 jaar geleden #17

🥚cellent 👥ed 🐝🐝🐤🐳🔥🚲

Ali Anani

6 jaar geleden #16

This buzz is timely for me on a personal level and touched my heart dear I am in the process of drafting my next buzz on "Sensing Differences". I call for the need to consider the sense of seeing the differences and mostly the very small ones that make huge impacts on our lives. Your buzz is an example of what I mean. Thank you may be a small thing to do, but it turned you into a loyal customer. I couldn't be except full of appreciation for this buzz. Sharing

Lisa Vanderburg

6 jaar geleden #15

It never fails to amaze me just how few people (and Corps) realize the power of 'please', thank you', and 'you are appreciated'! This warms my heart - the 'aw' of the day sweet !

stephan metral 🐝 Innovative Brand Ambassador

6 jaar geleden #14

To good people with a truthful mindset happens good things always! Great companies who care about their brand , care about people. What you do for others will be repay a 1000 time! Showing that take the will to achieve it in time as scheduled. That's when you know that you're worthy for them. Did LinkedIn every thank you for your business or watever you ould have done or them?

Liesbeth Leysen, MSc.

6 jaar geleden #13

And last but not least all power bees!

Liesbeth Leysen, MSc.

6 jaar geleden #12

An last but not least all power bees!

Liesbeth Leysen, MSc.

6 jaar geleden #11

Paul Walters

Liesbeth Leysen, MSc.

6 jaar geleden #10

Laurent Boscherini

Liesbeth Leysen, MSc.

6 jaar geleden #9

Pascal Derrien

Liesbeth Leysen, MSc.

6 jaar geleden #8

Deborah Levine

Liesbeth Leysen, MSc.

6 jaar geleden #7

Sara Jacobovici

Liesbeth Leysen, MSc.

6 jaar geleden #6

Debasish Majumder

Liesbeth Leysen, MSc.

6 jaar geleden #5

Gabriel Bazzolo

Liesbeth Leysen, MSc.

6 jaar geleden #4

Pamela \ud83d\udc1d Williams

Liesbeth Leysen, MSc.

6 jaar geleden #3

Joanne Gardocki

Liesbeth Leysen, MSc.

6 jaar geleden #2

Juan Imaz

Liesbeth Leysen, MSc.

6 jaar geleden #1

#1
very well said Numo Quest thank you for that!

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