Lorraine Brown en text marketing, customer service lesson,, Customer service Marketing Consultant • ----- 7/11/2016 · 1 min de lectura · +900

Customer service lessons from dogs

Customer service lessons from dogs


Dogs are some of the most beloved animals on this earth, and even people who don’t like them usually just don’t want to deal with taking care of an animal. How do they get so much love and attention? By marketing themselves like a boss. Here are some customer service lessons, thanks to Forbes, you can get from a dog.


Show people the love

Every time you walk in the door, your dog is likely excited and jumping all over you to show it. Could you imagine if customer service representatives acted this way? Of course, maybe they should avoid jumping all over your customers, but it is good practice to make customers feel like they are wanted and that you are happy they have come to you. When a customer contacts you, whether by email, text, call, or actually coming in to your store, you should always start by recognizing their presence and thanking them for coming to you.


Look at them in the eyes

Dogs are known for their ability to look you in the eyes and mean it. Customer service reps should do the same thing. When a customer walks through the store, eye contact is a great way to greet them and is important to keep up throughout a conversation.


Love them even when they don’t love you

As humans, we are imperfect, and when we yell at our dog out of frustration, he never yells back. Instead, the pup will snuggle