Why The Airline Industry Needs To Disrupt Itself
During the busy holiday weekend in the UK, British Airways hit the headlines for all the wrong reasons. The airline was forced to cancel all flights from London's Heathrow and Gatwick airports leaving tens of thousands of people stranded.
As angry passengers demanded answers, the airline quickly pointed the finger of blame at a "global IT failure." When things go wrong, it is much easier to blame IT or hide behind smoke and mirrors than revealing an inconvenient truth. In this particular case, the lack of resilience in BA's systems is a much more worrying factor.
We believe the root cause was a power supply issue - BA chief executive Alex Cruz
The reality is th