Is Sales a Dirty Game or Are The Wrong People Trying to Do It?
With news media chomping at the bit to deliver sensationalism and support causes that will endear readers and thus get them engaged, a disgruntle employee can do a lot of damage to a company's reputation.
Currently, Canadian banks are taking public lashings from news media across the country. Bank employees are claiming they are forced to pressure customers into services/products they don't need so they can make sales targets. Sensing publicizing their gripe will garner readership, after all, who doesn't like to read about the daily angst white-collar employees endure, news outlets across Canada have given these disgruntled bank employees plenty of news time.
Not surprising the CBC (Canadian Broadcasting Corporation) is at the forefront of this public shaming; their latest jab being 'We are all doing it': Employees at Canada's 5 big banks speak out about the pressure to dupe customers.
The gist is this: Employees from Canada's 5 big banks (RBC, BMO, CIBC, TD, and Scotiabank) are coming forward claiming they feel pressured by management to up-sell, trick and sometimes lie to customers so they can meet unrealistic sales targets to keep their jobs.
Employees in sales positions being accountable for achieving sales targets… what a novel concept!
I don't profess to have the sharpest of business acumen, however I do know a few truths when it comes to the ebbs and tides which keep a company afloat, two of them being; "Nothing happens until someone sells something." (often attributed to Joe Girard the world's greatest #1 retail salesperson according to The Guinness Book of World Records) and "Companies exist to make a profit."
Here's something else that's fundamental for all employees; for an employee to get paid their company needs revenue from sales. No company ever went bankrupt because their sales were too high.
While the news media is beating the drums of these unhappy bank employees lost is the fact banks are in business to make money and like any business are constantly striving to stay solvent. In in my opinion, there's nothing wrong with employees being asked to drum up business, which in turn creates their paycheck. For-profit companies are not social institutions designed to look out for society's general good. Employees of for-profit companies need to realize they are not nanny state workers, but employees of large corporations they depend on for their paychecks. It would not be a stretch to state; employees helping their employer stay profitable is in t