Noah Carmichael, MBA en Directors and Executives, Entrepreneurs, Managers Featured Contributor • BIZCATALYST 360 27/11/2016 · 2 min de lectura · 2,0K

Do You Have Effective Communication Skills?

Do You Have Effective Communication Skills?

Do you have effective communication skills?

Effective communication skills are an essential part of being in relationship with a spouse, a boss or even developing a relationship with an audience before whom you are speaking. People who find that they are often misunderstood, or who consistently misunderstand others, may need to brush up on their communication skills.

Regardless of the size of your business, the type of employer you have, your spouse or, your family these effective skills are an important part of becoming a success.  Communicating is all about getting your message across to other people clearly and in a way that both you and they understand.  However, communication is also about receiving information that others are sending to you.

Skill Development

Becoming an effective communicator requires a bit of effort, skill and time to develop.  It is a process that will be successful when both the sender and the receiver understand the same information as a result of the communication.  This definition implies that is while one person can be an excellent communicator if the other is not a good receiver the information can be distorted.

When you do get your message across, and your ideas and thoughts are effectively communicated, you'll find that relationships blossom and your productivity improves.  In a survey of recruiters from companies across the United States, they listed communications skills as the single most important decisive factor in how their company chooses a manager.  The survey, which was conducted by the University of Pittsburgh, included both oral and written communications skills as well as the ability that an individual has to work with others. (1)

In spite of the increasing importance, many individuals continue to struggle to communicate their thoughts and ideas effectively.  Some of these poor communication skills may be related to the increasing fast texting and IMing which young people use to communicate their ideas and thoughts to each other.  And, while they have developed their own language to communicate thoughts quickly with the least amount of letters, this special language has instead reduced their ability to communicate effectively using the written word or in person.

By improving your interpersonal communication skills people are able to communicate better with their bosses and customers and are more successful at their job.  Each and every person has their own preferred style of communication and, along with our unique histories, we develop certain strategies for communicating in different types of situations.  As a result, we don't often understand exactly what the other person is trying to tell us.

By increasing our repertoire of skills and improving your overall effectiveness, we will actually increase what we understand the other person is communicating.  Because the second half of communication is listening.

A Few Tips

Here are just a few tips to help you get started improving your communication skills.

  • When another person is lashing out in anger don't take it personally.  Even if it appears to be personal, a person's mood or response is usually about fear or frustration than it is about you as an individual.
  • Interestingly, you don't have to answer all the questions. It's okay to tell someone "I don't know".  When you respond to someone trying to sort out the facts from the feelings.  In other words, you might respond by saying "tell me more about your concerns" instead of "it's not my job!"
  • Understand that when you speak to people they want to feel that you heard what they said more than they care about whether or not you agree with them. You can show people that you've been listening by giving someone your complete attention and asking small questions during their conversation such as "tell me more about this."

By learning and incorporating just a few new technique every couple of weeks you'll be well on your way to being an excellent communicator and an active listener.

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About the author:

Noah Carmichael is an Executive Coach and Director of Inside Executive. Noah works with business owners, executives, and their teams on a one-on-one or group basis in areas ranging from personal and professional development to operational strategy and sales accountability training. 

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Lori Boxer 29/11/2016 · #5

It sounds so simple: "Say what you mean." But all too often, and this happens to the best of us, what we try to communicate gets lost in translation despite our very best intentions. We say one thing, the other person hears something else entirely, and misunderstandings, frustration, and conflicts ensue. I do think people CAN learn how to communicate more clearly and effectively once they understand that communicating is more than just exchanging information. It's about understanding the emotion and intentions behind the information. It’s not only how you convey a message so that it is received and understood by someone in exactly the way you intended; it’s also how you LISTEN (and many confuse HEARING with LISTENING) to gain the full meaning of what’s being said and to make the other person feel heard and understood.

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Claire 🐝 Cardwell 29/11/2016 · #4

#1 100 years ago when I worked for the FT, I was told that the most important thing a sales person had was their ears! I agree with @David B. Grinberg & Noah Carmichael becoming an active listener is integral to being a better communicator.

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Mohammed A. Jawad 28/11/2016 · #3

Thanks for sharing great tips. Indeed, effective communication is all about verbal speech with clarity and prompt listening with attention. The former makes a message to be communicated well and the latter enables the listener to grasp the message.

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Max🐝 J. Carter 28/11/2016 · #2

@Noah Carmichael, MBA and @David B. Grinberg these are great tips anyone would benefit from using. Well done gentleman.

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David B. Grinberg 27/11/2016 · #1

Thanks for the sound advice, Noah: "Communicating is all about getting your message across to other people clearly and in a way that both you and they understand. However, communication is also about receiving information that others are sending to you."
I would also add the following:
1) Contrary to popular belief, most communication is non-verbal. Thus, pay very close attention to body language. Remember, we are all visual beings.
2) Remember that sometimes the real message lies in what is NOT said. Thus, learn to read between the lines, so to speak.
3) Repeating your message will help get the point across. Just make sure to keep the messaging consistent.
4) Per Noah's last point above, become an active listener to be a better communicator -- as most people don't learn anything when they're talking.
Thanks again, Noah, for the awesome buzz!

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