I'll Just Call Your Competition
How many leads did your team turn away this month from lack of phone skills? If you have worked in phone sales for any amount of time, you have heard phrases like, “smile and dial”, or, “they can hear you smiling over the phone…they can also hear a frown.” As old school as it sounds, both are still true. I have listened to communication in different industries from a managerial or consultants perspective for just about 15 years and like most managers and business owners, I will say that I have to agree with both statements.
Walk in Their Shoes
Let’s take our company and our team out of the equation for a moment and let’s put on our consumer hat.