Paul Kemner en beBee in English Database Admin • Liebherr Aerospace 2/11/2016 · 1 min de lectura · +800

Millennials most likely to lose money from tech support scams, says Microsoft (link)

Millennials most likely to lose money from tech support scams, says Microsoft (link) A new report from Microsoft details the victim demographics of tech support scams, and some of the findings may surprise you.

by Conner Forrest


The most substantial victims of tech support scams probably aren't who you'd expect—they're young users. A new report from Microsoft found that users age 18-34, sometimes referred to as millennials, are more likely to follow through on a tech support scam and more likely to lose money in the process.

This flies in the face of one of the prevalent stereotypes that older users are more likely to be taken advantage of through cold calls, unsolicited emails, or pop-up ads. Users age 25-34 were the most likely to continue with a tech support scam and lose money, with 18% claiming they had been financially impacted. Secondly, 13% of 18-24 year-old users reported that they had lost money through a tech support scam.

On the opposite end of the spectrum, only 3% of users who listed their age as 55-65, or users who listed their age as 66+ years old, had lost money by continuing with a scam. That number was 5% for 45-54 year-old users, and 11% for users aged 35-44.

As noted by ZDNet's Liam Tung, citing another security survey, the main culprit in attracting younger users to these scams in pop-up ads. Older users are still more likely to be tricked by a fraudulent phone call, but millennial users fall victim to pop-ups more often. Users 18-34 were also more likely to be redirected to a fake website.

Across all age groups, the type of fraudulent interactions experienced broke down as follows:

  • Unsolicited call - 30%
  • Pop-up or online ad - 49%
  • Unsolicited email - 39%
  • Redirected to website - 37%

Microsoft's survey also looked at the geographic impact of such scams. According to the report, "The results indicate a strong focus on US, India, and China." However, it also noted that Brazil, South Africa, and Singapore are next in the list in terms of potential impact.

The US and India were also the most willing to believe that Microsoft would make initial contact for support, and the most likely to trust an unsolicited call or email. However, for example, only 1% or users in Great Britain believed it would be very likely that Microsoft would initiate contact.

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James Edwards 2/11/2016 · #4

Thank you for this post. I can very much agree here, although most would think it is the older generations that fall foul to 'scams', I have found hoteliers and management around the globe increasingly becoming victims yet it is the younger generation, whom seem to be looking for a quick fix, a shorter route in gaining their goal. Thus, losing sight of the process for want of a result.

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Aurorasa Sima 🐝 2/11/2016 · #3

#1 That´s probably the biggest scam of them all.

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Aurorasa Sima 🐝 2/11/2016 · #2

I am totally surprised by those numbers. I expected the majority of victims to be older.

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Chas Wyatt 2/11/2016 · #1

@Paul Kemner, I will come clean; I have fallen for several scams in the last 15 years, but, none of them were through the methods described in this article, but, rather through ads in magazines. Software that didn't work, affiliate marketing that didn't work and businesses that just weren't viable. By far, the two biggest scams I fell for, however, were working for someone else for 41 years on subsistent wages and then expecting to live on less through Social Security during retirement and the illusion of going to college to improve my financial circumstances and better my life~ a total crock.

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