12 important phrases to use in construction
No this isn’t an English lesson, but rather a reminder of
some phrases we forget to use, or are too nervous to use in our construction
business. Here are a few things we forget to say, or don’t say often enough.
Could you be guilty?
1. “Hello” (“Good morning”) – Do you greet employees when you pass them. I knew one business owner who would walk right by people in the office every morning without greeting them. We shouldn’t be surprised that these employees found this hurtful. As managers we are often preoccupied with problems and phone calls and I’m sure I’ve been guilty of not greeting employees. But that worker on your construction project will feel recognised and appreciated if you say hello next time you walk-by. That simple act of recognition, which cost you a few seconds, can make your employees feel more included and appreciated and more motivated.
2. “Thank you” (“Well done”) – We are often quick to criticise employees for poor work, but we overlook thanking or praising them for a job well done. Praise can be motivating. A simple thank you doesn’t cost anything and yet it can reap big rewards.
3. “Help” – You can’t always be expected to solve every problem. Sometimes you have to ask for help and advice. You don’t have to use the advice, but just discussing the problem with someone else can provide a new perspective. Many projects sink further into trouble because project managers have been too proud to ask for advice and have continued on making poor decisions until the project becomes irrecoverable. We all need help sometimes.
4. “Let’s check” (“Are you sure?”) – Too often mistakes are made which simple checks could have detected. Mistakes with prices and quotations, mistakes with measurements, even mistakes in letters and emails. Take a few minutes to check what you’ve done and you may just avoid a costly or embarrassing mistake.
5. “Is that safe?” – Most accidents are preventable and if those involved had stopped to ask this simple question they would probably have done things differently and avoided the acci