Working Harder Is Not The Answer
We can work less, accomplish more and have more fun in the process by developing our authenticity and emotional intelligence. In many places around the world, people are working 165 hours more per year than they were 25 years ago. This is the equivalent of one extra month every year. Increasingly we are realizing that the ever-faster time expectations being placed on employees are having a negative effect within their organizations as well as their personal health.
The changes we face in the new world of work will be so fast, and so profound, that every aspect of our society will be transformed, from our bodies and families to our governments and economies. Emotional labor will have the greatest multiplier effect on results. It reduces fear and chaos while increasing employee and customer engagement. Emotional labor is the most difficult type of work to perform and it is the easiest work for us to avoid.
The organizations that we design define and determine how our human nature and behavior will evolve. Each company is designed for the results they are getting. For most companies their current organizational structure is no longer viable. The need for better results will require them to change their organizational culture. The organizations that do the best job of responding to the pressure for organizational change will obtain the greatest rewards.
Most organizations want better results but nobody wants to take ownership of the cultural change process. Especially when it involves changes or disruption to the patterns that they have grown accustom. Their fundamental fear is not to have to endure change. Authentic emotionally intelligent leadership is needed because they are willing to own the result and the process. Individual and organizational change is both difficult and essential to better results. The process of leading cultural change is like walking through a war zone. You see misery, trauma and occasional casualties. Companies must develop the ability to embrace rapid change. It is the process of doing emotional labor that develops our authenticity and emotional intelligence.