How To Take Your Business To The Next Level ? #Wehelpu2grow
I am sure you would have heard this innumerable number of times, that "A satisfied customer is the best business strategy of all".So let us look at the critical factors where there are likelihood that mistakes could occur and discuss how to prevent such mistakes to focus on our objective of making every customer into a goodwill ambassador.
#When the customer is complaining put yourself in their shoes.That will yield great results.
When customers start complaining many would like to resort to this "old" method to prove that the complaint itself is not valid by defending like a reflex action right from the beginning. Result? This ruins the whole game. It will ultimately end up into eroding the whole discussion into an argument (remember, customer is also equally aggressive)
#For every customer who bothers to complain, 26 other customers remain silent
---So listen,listen and listen when they start complaining...Never forget the fact that the customers have a much louder voice than before. Need proof? Please check the innumerable number of websites where unhappy customers are uploading such experiences.
#Once you are convinced that an error has taken place,What is the greatest mistake that can take place#?
Not Accepting that such a mistake has taken place quickly and gracefully. It is a blunder and really a bad#sin! ....If there is a mistake made, please accept it gracefully rather than spoiling it further with wrong attitude. Once the mistake is accepted the next logical step would be to do the damage control by making sure that the necessary rectification / correction is made to the total satisfaction of the customer. What could happen if a mistake is not resolved properly? Not only that