Check Out the App That Closes the Knowledge Gap!
When we think about bridging knowledge gaps in organizations we tend to think in terms of training and development strategies such as live training workshops and self-directed learning programs. While these things are definitely part of the process, there is technology available to help companies capture knowledge that is generally overlooked in corporate training programs. That is the knowledge in the heads of each member of your workforce. It is incredibly valuable to know a customer’s unique situation or to be able to recall the solution to a problem that erupted five years previously. Most companies find there are some things that simply cannot be written down and quickly retrieved at precisely the right moment.
When it comes to onboarding your new hires, the knowledge gap is even more problematic. Yes, you can assign mentors and put new hires through intensive training programs which can be delivered in a multitude of ways, but the reality is that it takes a good ten months for a new employee to get through the learning curve in a new company. All of the idiosyncrasies of your business