Check Out the App That Closes the Knowledge Gap!
When we think about bridging knowledge gaps in organizations we tend to think in terms of training and development strategies such as live training workshops and self-directed learning programs. While these things are definitely part of the process, there is technology available to help companies capture knowledge that is generally overlooked in corporate training programs. That is the knowledge in the heads of each member of your workforce. It is incredibly valuable to know a customer’s unique situation or to be able to recall the solution to a problem that erupted five years previously. Most companies find there are some things that simply cannot be written down and quickly retrieved at precisely the right moment.
When it comes to onboarding your new hires, the knowledge gap is even more problematic. Yes, you can assign mentors and put new hires through intensive training programs which can be delivered in a multitude of ways, but the reality is that it takes a good ten months for a new employee to get through the learning curve in a new company. All of the idiosyncrasies of your business require time to understand. The smoothness of the learning curve transition for a new employee really depends on the culture of your company and the pace at which people must work.
The process of closing the knowledge gap really doesn’t have to be all that slow and troublesome, however. CIQ’s RapidCapture™ application can be used in various ways to make sure that all of your data is maximized and that no information ever gets lost. Here are some ways you can use RapidCapture™ in your organization to capture, retain and disseminate important information.
Create standard operating procedures: Many companies develop manuals filled with standard operating procedures that mostly go unseen because the valuable information contained within the massive binder is too difficult to retrieve. RapidCapture™ can be used like a massive SOP binder, only instead of having to flip through pages of irrelevant information, you can simply query the RapidCapture™ app and instantly get the best answer.
Develop the habit of recording all information via RapidCapture™: The front end component of RapidCapture™ is a mobile app which can be given to every employee in your organization to instantly record all types of information in the form of audio, video, photographs or text. Employees should be encouraged to use the app to record notes about meetings, take pictures of stock or record any number of business related activities as a matter of habit. All of this information will be stored in a massive data warehouse for people in your company to retrieve either as needed or through automatic notifications. On the back end, RapidCapture™ will pull information from your structured files and other areas of your business to ensure you are capturing 100% of available data.
Video record all areas of your facility: The process of teaching people how things work in your organization can be as simple as using your cell phone to video a walk around of your warehouse, plant or factory floor. RapidCapture™ can become an integral part of capturing the details of how each piece of machinery works. That information can then be turned into valuable training assets for your company.
Create a learning strategy through asking questions: Maximize the value of information gathered through the use of RapidCapture™ by asking a series of questions to the app and getting the answers you need. This information can become part of a detailed training program that will support your employees in bringing success to your organization.
Voice record notes on meetings and every day events in your business:Even the most mundane information can be captured and simply stored for future retrieval should it ever become relevant. Sometimes we don’t know whether or not information will be important down the road. RapidCapture™ takes the brainwork out of that for you. All you need to do is store the information and forget about it. If a query is put forth in the future and the information suddenly becomes important, then RapidCapture™ will recall it and give you the details you need.
Get answers on demand: Any time an employee is stuck for a solution to a problem or is in need of detailed information to facilitate a process, simply ask RapidCapture™ for the answer. Being able to instantly access specific information from a full bank of data will allow you to make the most informed decisions; the kind of decisions that save time, money and resources for your organization!
RapidCapture™ is more than just an app and it is more than just a data gathering tool. RapidCapture™ has the unique ability to provide instant access to information (either proactively or reactively). It can also be paired with any type of machine learning, deep learning, artificial intelligence or data analytic technology to create an end to end data management and knowledge management solution for your company. At CIQ, we call that Norbert®.
Our data management solutions can be fully customized to suit the unique needs of your organization. Ask about our data management assessment! Email us at: info@CIQ.Cloud or visit www.CIQ.Cloud for information about our company.
I wrote the above post for my client, CIQ Solutions. I love the technology that is an integral part of the business solutions they offer and wish to share this information with my followers. Thank you for reading.