XMachines Can't Replace The Human Touch - Literally By Robert Bacal
Machines Can't Replace The Human Touch - Literally
In "Has Technology 'Hit The Wall' In Improving Customer Experience and Customer Service?" we examined the hypothesis that technology has hit a wall in terms of improving customer service.
This appeared originally on my website, The Customer Service Zone, where the complete range of customer service topics is covered. It covers business strategy, difficult customers and clients, and a lot more for both small and large businesses.