Rohit Singh London in Artificial Intelligence, Leadership, Technology Director - Head of Innovation & Digital Disruption • KPMG Oct 7, 2019 · 1 min read · +100

The Use of AI in the Banking Sector

The Use of AI in the Banking Sector

Artificial intelligence is gradually penetrating the financial industry and making a huge impact thereof. Stakeholders, especially industry regulators in the banking sector, have deployed various AI tools to help enforce safety, security, and integrity of banking transactions. Thanks to artificial intelligence, the banking sector can now offer precision-guided, fast, and convenient banking services to customers.


One of the key areas where artificial intelligence helps in the banking industry is in the enhancement of accuracy when it comes to financial transactions. Artificial intelligence, in this regard, enables data processing to be integrated into the broad concept of making financial transactions. The use of certain customer identification parameters, such as customer names and account numbers, enables banking tellers to make accurate decisions whenever serving customers. This accuracy is accompanied by additional benefits, such as speed, which enables the interbank transfer of funds at the click of a button.


Secondly, artificial intelligence is also used to enable the personalization of banking services. Artificially intelligent software and mobile applications enable customers to acquire banking services 24 hours a day irrespective of whether banking halls are open or not. AI, in this regard, is used to mediate accurate, fast, and convenient access to personal banking from a central database.


In addition, artificial intelligence also has a huge role to play in the enhancement of security when it comes to handling customers’ information. The exchange of information from the central database to remote client hubs, such as computers and mobile applications, is mediated by a communication infrastructure that prevents hacking, fraud, and malicious infiltration. Such safety is crucial in ensuring that banking services maintain one of the crucial parameters, which is guaranteeing customers of their banking transactions' safety.


The banking industry is also a huge beneficiary of another key element of artificial intelligence. Predictive analysis in the banking sector enables banks to utilize precision-guided data in various departments, such as marketing and customer service. AI software enables banks to analyze specific customers’ banking habits by collecting data relating to when the banker often banks, the average amount of money per transaction, and the common banking locations that the banker frequents. Banks can utilize this information to develop important customer-specific profiles, which may subsequently help with areas, such as personalized marketing and development of customer-specific banking products.