Employees Use An Average of 12 Applications To Communicate Within Their Company

In the era of "unified communications", most companies continue to utilise an average of 12 applications and software packages for internal and external communications between employees and client's. This is revealed in the new report by Fuze Break, which draws upon data gathered from a survey of more than 900 ISDs and 6,600 employees worldwide.

The report shows that today's businesses deploy an average of four telephone applications, four videoconferencing applications and four instant messaging applications. This trend is contrary to the continuous efforts of the IT departments to consolidate their communication tools.

Employees Use An Average of 12 Applications To Communicate Within Their Company

As a result, the majority of European CIOs (52%) are concerned about the cost of maintenance and contract administration of on-site equipment. On the other hand, 51% struggle to manage the overall complexity of their current communication strategy. Finally, for three out of five ISCs (60%) around the world, the increasing number of applications within their company complicates communication rather than simplifies it.

Commenting on these results, Marc Zakher, Fuze's Southern Europe Director said: "Employees are becoming more and more technology savvy. What they want is to be able to utilise personal applications in their workplace to the best of their abilities. What happens is that they often install a variety of applications on their professional equipment without taking into account the computer rules established by the company. The result is a proliferation of applications that forces CIOs and IT departments to manage a multitude of applications across a wide range of devices. With this abundance of applications, communication is increasingly complex and cumbersome. It is therefore more than time to introduce a "general public" experience of technology within the company to gain simplicity."

Our way of working is evolving

As stated by Fuze, in their introduction to the Breaking Barriers 2020 report: "A growing diversity of opinions and expectations of employees is at the heart of this revolution. The latter require the same quality of work experience as in their private life, as well as greater flexibility in the place and manner of work. A new generation of employees who master the new technologies and have never known the world without a Smartphone will soon arrive in the labour market. And they plan to work as they sees fit, whenever, and with the technologies of their choice."

What I took from this report is that the world of tomorrow's work creates an increasingly complex environment for IT managers. In conclusion, it is they who will have to juggle the demands of younger and more experienced employees while meeting the challenges of their operational responsibilities, budget pressures and expectations of ever more demanding customers.