Your unhappy customers are a great source of learning
“Your most unhappy customers are your greatest source of learning” ~ Bill Gates
We always hope to gather positive feedback from our clients and customers, and when a negative review is received the world seems to stop. It’s a painful experience that makes you re-think and re-evaluate your dedication and commitment to your job, to your passion. You did everything possible for this client and all you get is negative feedback. Now what?
I can feel your pain… Negative reviews can hurt. A lot. Especially if you don’t think you deserve them. However, you can use these to your advantage.
First of all, you shouldn’t take it personal.