Timothy welch en Fractals Forever, Economists and Finance, Communications and journalism Owner / Ambassador • The Juxtaposition Workshop 12/2/2018 · 3 min de lectura · +300

What is McDonald's thinking?

What is McDonald's thinking?

The golden arches and upper management have attempted to try something new. I'm on the fence about this technology. On the one hand, kiosks ordering is on the rise and restaurant owners and managers think this is the new wave of customer service. Corporate thinks this will delay wait  times and get orders more accurate. Maybe???

Let us wait and see.

This is what I do not like about the system. After reading a few articles online about this topic, management informs the public this will not eliminate the need for cashiers. Hey i was a cashier as my first  job in the restaurant industry. But I was also cross-trained in cooking food, cleaning, inventory control,  cash flow transactions, basic customer service. and there were opportunities to help on Corporate  catering events and receive extra hours. It was fun, make lots of friends, got important  entry level skills that can  help to land future jobs. My first job was at San Diego's Wild Animal Park.

There was great variety in different food restaurants big and small. Sometimes on a weekend I could hold  down a small standing kiosk where it served drinks, popcorn, ice cream bars, and churros. ( yummm)

You  could  be outside in the nice weather and interact with people from all over the World and enjoy interacting in person with live human beings. The only technology we utilized was an old fashioned cash register. Touch screens were not invented. Credit card machines were done manually at times or there was a quick  swipe. 

You the employee had to  learn long hand with paper and pencil. No  scanners or barcodes where no brain power is used.

I remember when I was home from college I once started working at Circle K ( similar to 7-11). I could remember half the items in the store by just memory and know the sales tax and CRV and a pack of Marlboro Lights before you could say Johnny Appleseed.

You  actually had to think and to  believe it or no; it was fun.

OK... what's your point Tim... I have  either seen or read most of your articles and you are probably go and lay into Ronald McDonald and wonder if Ray Croc if he was still aliv