Here’s How Chatbot development can Boost Business Revenue

A major deal breaker with technology development for most business is how it requires them to make huge investments. Most of the time, the problems pop up out from the following concerns: 


Here’s How Chatbot development can Boost Business Revenue


1. Whether an IT-focused project really does what its intended to do?

2. Does the business really need it?

2. Do the customers/clients really need it?


The answer to these questions is paramount to the success and subsequent profitability of any IT project. 

So where and how does Chatbot development fit in here? 

Chatbots are the new buzzwords in custom software development tech today. Custom software development companies and developers are scrambling to capitalize on its popularity and provide customers with a chatbot platform.


For now, let’s first understand what Chatbots really are and why your business needs it. In essence, a chatbot is considered a more interactive interface for customers to interact with brands in a manner similar to how humans interact with each other.


However, the true intent of Chatbots is not to present a human-like chat experience. It instead is to convey information in a convenient and uncluttered form. It can be understood as a potential replacement for conventional patterns and app interfaces for delivering services and information on products.


Now let’s go back to where I started. The 3 parameters to be considered before making an investment. If you put Chatbot development in this context, then what comes out are the following answers:


  • Chatbot development would definitely do what its intended to! All it needs is enough data and a proficient development team working on it.


  • Yes. Chatbots can perhaps even reduce the burden on HR managers to look after every minor problem with the staff. It basically can be applied wherever an individual requires information about his/her work but does not know where to get it.


  • Yes. Unless your business caters to aliens or a tribal group living without internet access, there’s no way any corporate business today won’t benefit with a chatbot!


Also read: Chatbots: An Advanced Way to Improve Customer Experience 


A Gartner research states that by around 2020, people might prefer interacting more with Chatbots than their own loved ones. Take from it what you may, but it clearly highlights the role of chatbots and other AI assisted technologies in the near future.

If you’re still not convinced why Chatbot is important, and highly profitable if implemented now, then perhaps another fact will give a better clarity. It’s that your competitors,and perhaps most of the new and budding startup are already working to implement Chatbot services in their businesses!

As per a survey report by Oracle, 80% business executives will add Chatbots to enhance their services by the year 2020. With platforms such as Facebook Messenger already encouraging the use of chatbots, this new and compelling medium of communication is not far from becoming the norm. 


Chatbots can increase customer engagement 



Take some time off this lengthy article, go ahead and try Mitsuku, which is a great chatbot for wasting some of your spare time. The best and quite weird thing about this chatbot is the way it can engage you into meaningless conversations. Try it out and perhaps you might get an idea of how a similar chatbot can keep your customers busy on websites and other platforms.

Think about it this way: If your customers have specific questions about a product/service offered by your business, what better way to keep them engaged by allowing them to get the answer directly through a chatbot instead of having them go through long FAQ pages.

Not only do chatbots cover Customer Engagement, but its utility also encompasses customer experience as a whole. Customer experience can be defined as the sum total of all aspects which make up the customer perception of the business and its products/services. The main role of chatbots in the enhancement of customer experience lies with its application as a replacement for human-operated chat support.

The key advantages offered by Chatbots over human chat support include the ability to be available 24/7, better and quicker information processing through technologies such as Machine Learning, and a more convenient way to gain access to knowledge.

If convenient access to information at real-time rates is paramount to a great customer experience, chatbot development is perhaps the best solution available today.

Chatbots are Virtual brand ambassadors, and they pay you! 




Literally, a company is considered to be an artificial entity, and its perception is what constitutes and creates its character. If you had tried out the Mitsuku chatbot I mentioned above, you might have seen how the chatbot presents a unique personality and character of itself. In a similar way, chatbots can be programmed to represent the identity of the company.

Its personality could be made such that the users instantly know and understand the company which the chatbot represents. It can even be taken to a whole new level when you put AI and Machine Learning into the equation. Big data analysis and ML could make way for personalized chatbots which work differently for each individual as per the interpretations of the user data made by the chatbot. 


Chatbots let you put human capital to more productive tasks! 



As per a report by the analyst firm Juniper Research, Chatbot development in businesses can cut down up to $8 Billion in costs by the year 2022. The reason is simple, the use of Chatbot development services empties up a lot of human capital, and the valuable workforce could thus be utilized for more productive purposes; thereby increasing value and decreasing costs.

WIth more advancements in software development, the costs in Chatbot development services could go even lower than the present rates. Moreover, unlike Human employees, a machine learning-assisted chatbot can learn by itself over time, and would barely need a few software updates and maintenance to keep itself functioning. Chatbots could perhaps become the next level of app interfaces! 

By far the biggest USP of chatbot development is its potential to replace mobile and web applications as the principal medium of business-customer interaction. It admittedly could be likely when you factor in the direction where the current UI/UX designs are heading. The focus of major web and mobile app developers today is to exhibit information in the most uncluttered, neat and easily visible and comprehensible manner. It is something which requires one to compress loads of information and arrange in a conveniently accessible way.

Nothing could probably do this better than a chatbot! Chatbots instantly present all required information at the command of a user. Thus it not only saves a lot of space in the app/web interface but also converts the said interface into a blank canvas for presenting information in the most unique and interactive ways. 


Chatbots could perhaps become the next level of app interfaces! 



By far the biggest USP of chatbot development is its potential to replace mobile and web applications as the principal medium of business-customer interaction. It admittedly could be likely when you factor in the direction where the current UI/UX designs are heading. The focus of major web and mobile app developers today is to exhibit information in the most uncluttered, neat and easily visible and comprehensible manner. It is something which requires one to compress loads of information and arrange in a conveniently accessible way.

Nothing could probably do this better than a chatbot! Chatbots instantly present all required information at the command of a user. Thus it not only saves a lot of space in the app/web interface but also converts the said interface into a blank canvas for presenting information in the most unique and interactive ways.


The benefits of Chatbots are the highest if leveraged early 

If everything you read in the above segments made any sense, it would be reasonable to think chatbots will likely spread all over in the near future. So in a world where people daily make use of services and products offered by myriad companies, how could one possibly avoid an interaction with a chatbot, especially when it would be a part of an app interface itself!

According to a study by eMarketer in 2016, an average person spends 4 hours and 31 minutes on a mobile phone, out of which 90% of the time is spent on mobile apps! Now if Chatbots are supposed to replace/co-exist within mobile apps in the future, then how can you, as a business owner miss this opportunity to make the most use of chatbots in your business. Chatbots aren’t just the ultimate steroids for enterprises, it can be capitalized on with equal benefits by even the SMEs, small businesses and the gallant startups of today. 

If you also want to avail chatbot development services, then get full cycle of chatbot development services to revolutionize the way businesses interact with customers and streamline interactions. Save upto 60% of chatbot development cost and also get state-of-art infrastructure, experienced team and latest technologies development.


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