About The Social Media Hats: Opinions
Learn to be open minded and respectful to people’s opinions, even when you don’t agree.
If it’s good, then great!
If it’s not good, breathe.
We live in a fast-paced social media world. Communication now is almost immediate, reactions are produced “in the heat of the moment” and comments come and go, develop, build up, get viral.
One of the most important things that I have learned about community management is that quality versus time makes a difference. Even when you are speaking on behalf of yourself.
We’ve all been through “spur of the moment” situations and many times we are aware that we could have reacted differently if we just stopped for a moment to breathe the information in or think of what was being said to us. In a face-to-face position, we probably react faster. But social media gives us the leverage to think things through in order to work with a better answer, one that is totally favorable for both sides of the conversation.
A good response will always be a good response, and the best way to go even if it takes longer to arrive. And people will always practice patience when they get what they are looking for.
Don’t rush things, some of them need some time to grow.
Coming up: Hands on! This is when the “action” begins.