Wendy Nolin en Directors and Executives, Entrepreneurs, Managers President • Wendy Nolin Worldwide 6/10/2016 · 4 min de lectura · +700

3 Practices to Ease Difficult Conversations

3 Practices to Ease Difficult Conversations

Michael Scott was the bumbling, incompetent, often inappropriate branch manager of Dunder Mifflin in the popular mockumentary The Office. Michael made a cameo appearance in a speaking engagement I delivered last week to a business owner’s Meetup on the topic of difficult conversations in the workplace.


3 Practices to Ease Difficult ConversationsMichael was the example of the “Tell/Sell/Yell” communication style used by, well… bumbling, incompetent managers! When Michael wanted his team to do something, he’d tell them what he wanted and why. When they resisted, he would continue to persuade them by selling them on his idea.And when they still refused, he would occasionally resort to yelling like a child having a tantrum until he got his way.


Jim Halpert was the mild-mannered, intelligent salesman in The Office, with a fierce streak of pulling