3 Practices to Ease Difficult Conversations
Michael Scott was the bumbling, incompetent, often inappropriate branch manager of Dunder Mifflin in the popular mockumentary The Office. Michael made a cameo appearance in a speaking engagement I delivered last week to a business owner’s Meetup on the topic of difficult conversations in the workplace.
Michael was the example of the “Tell/Sell/Yell” communication style
used by, well… bumbling, incompetent managers! When Michael wanted his team to
do something, he’d tell them what he
wanted and why. When they resisted, he would continue to persuade them by selling them on his idea.And when they still refused, he would occasionally resort to yelling like a child having a tantrum until
he got his way.